First off, we arrived and we told our booking had been cancelled. I checked my email inbox to find an email from Hotels.com, to say the hotel had sent me a direct message - "Your booking has been cancelled". Not an official cancellation, no refund, nothing - just a direct message. The man behind the desk argued with us for ten minutes before I eventually just agreed to pay (again) by card as we were late for a family event nearby.
Secondly, the whole place was grotty and dirty, there were dirty handprints all over the walls, hair in the sink and everything smelt of cigarette smoke.
Thirdly, the lady in the room opposite us seemed to have a stream of visitors throughout the night, banging the door hourly and waking us up. The hotel has to buzz everyone in so was clearly aware of these men coming and going.
Fourth, we were charged £10 for parking, then directed to a service yard full of lorries.
Basically paid double for a vile room in a vile hotel, we would have just driven back home instead only the street was declared a crime scene whilst we were there and we werent able to retrieve our car for several days.
