Long Island hotel guide. Hilton Hotels hotel in Long Island, New York

"Excellent "

"We had such a great stay! The room was spotless, cozy, and exactly what we needed. The staff was welcoming and made everything easy from the moment we arrived. Everything felt well taken care of, and we truly enjoyed our time here. 5 stars without a doubt we would absolutely come back!"

"Nice room. Helpful staff!"

"The restaurant was quiet and the waiters kind and friendly !"

"Very nice location, friendly staff and clean rooms with a trendy aesthetic "

"You have to go to the lobby for Ice, water and microwave."

"Everything was great!"

"I am writing regarding my stay last night and the significant issues I experienced during check-in. Prior to arrival, I was informed that access codes would be shared 24 hours before arrival per your policy. However, a few hours before check-in, I was told that the codes would instead be sent once I arrived. I was approved for early check-in at 3:00 PM (standard check-in being 4:00 PM), and I arrived at approximately 3:15 PM. When I received the access code and entered the room, I discovered that it had not been cleaned and appeared to have just been used by a previous guest. I immediately contacted guest services and was told to wait 30–40 minutes while they reached out to the hotel regarding cleaning. Fortunately, I encountered a staff member in the building who provided us with a different room and new access code. However, the new code did not work for the building entrance or elevator. I was locked outside for approximately 10 minutes attempting to contact guest services before another guest entered the building, allowing me to get inside. Although I arrived at 3:15 PM, I did not successfully access a usable room until approximately 4:30 PM. The entire process was stressful, inconvenient, and disappointing, especially after receiving confirmation of early check-in. I wanted to bring this to your attention, as I hope future guests will not encounter similar issues. I trust that this feedback will be taken seriously."

"Good breakfast, very slow room cleaning have to call them otherwise they don’t come "