Eksterior

Ulasan untuk Four Points by Sheraton Los Angeles International Airport

3.5 out of 5

Ulasan

6,0
Penilaian 10 - Sangat Bagus. 1332 dari 5927 ulasan" "
Penilaian 8 - Bagus. 1069 dari 5927 ulasan" "
Penilaian 6 - Cukup Baik. 1129 dari 5927 ulasan" "
Penilaian 4 - Buruk. 1034 dari 5927 ulasan" "
Penilaian 2 - Sangat Buruk. 1363 dari 5927 ulasan" "

6,4/10

Kebersihan

6,8/10

Staf & layanan

6,0/10

Fasilitas

5,8/10

Kondisi & fasilitas properti

6,4/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Elin

Bepergian bersama keluarga dan anak
Employee ok but the hotel is old and smelly, our room did not get cleaned for 3 days. No fridge inside the room, bed sheet does not seem to be cleaned. Air conditioner and heater not working. Parking is $50 per night for this kind of hotel. Feel like staying at motel.
Menginap 5 malam pada bulan Juli 2023
Tanggapan dari Customer Service pada tanggal 14 Jul 2023
We appreciate you getting in touch with us and sharing this feedback. We are very sorry to learn about your recent interaction with us. Please be assured that we have shared your experience with the appropriate team members so that we can improve in the future. Experiences like this are not commonplace for us, and we will be thoroughly reviewing your time with us to see how we can improve for our valued guests, as we absolutely become disheartened if we let them down. Thank you, and please accept our sincere apologies for the problems you experienced.

10/10 Sangat Bagus

Kim

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Kind, thorough staff who helped us with our mobility issues and gave us a perfect room!
Menginap 1 malam pada bulan Mei 2024

6/10 Cukup Baik

Suhas

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
The bathroom was very old and paint chipped. Will not visit again. Walls had asbestos smell. Parking is $57 per night. This is super annoying.
Menginap 2 malam pada bulan Mei 2024

2/10 Sangat Buruk

Rafael

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Run down, not friendly. Blood stains on sheets and towels, broken table, broken lights, broken tub drain. Only 3 channels to watch on tv. Bed was very uncomfortable. No fridge, no microwave, no free breakfast, no free parking ($55 a day). They had a little store in the lobby that was super marked up. It sucked to be honest. Worst experience I had in a hotel.
Menginap 4 malam pada bulan Mei 2024

2/10 Sangat Buruk

Ashton

Bepergian bersama teman, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The toilet didn’t work. I had to be switched rooms in the process of switching rooms. My card wouldn’t work for the door so I had to walk downstairs and take the elevator. Literally four times. The staff was rude and sleepy. I will never be coming back to this hotel oh, not to mention none of the rooms have microwaves refrigerators in the phone didn’t work in my room
Menginap 3 malam pada bulan Mei 2024

10/10 Sangat Bagus

Krystal

Disukai: Kebersihan
.
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

Daniel

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The wifi was so bad the whole two 2 days I had to use my own personal data because of the poor internet connection at the hotel
Menginap 2 malam pada bulan Mei 2024

6/10 Cukup Baik

Algeria

The bed was very uncomfortable.
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Molly

Disukai: Kebersihan, staf & layanan
Older rooms, but it worked for a one night at the airport. Shuttle to hotel wasn’t clear that it was just Four Points shuttle
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Owen

Disukai: Kebersihan, fasilitas
All good
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Tashina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotel is very nice. We for here really early and we could do early check in
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 21 Mei 2024
Tashina, thank you for sharing your wonderful experience at Four Points Los Angeles International Airport. The team is delighted to hear that you enjoyed your stay and appreciated the early check-in. We look forward to welcoming you back soon!

6/10 Cukup Baik

Paul

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I was given a room key to a room that had NOT been cleaned. Poor communication internally.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 21 Mei 2024
Paul, thank you for sharing your feedback. It is concerning to hear about the room issue and the communication challenges you experienced. Your comments will help us in our efforts to improve. We hope you'll consider giving us another opportunity in the future.

8/10 Bagus

Julie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

4/10 Buruk

Krista

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Smelled like sewage in the lobby. Bar and restaurant closed in the afternoon. Pool was cold, and no service. Rooms were totally outdated, floor to ceiling. Way too much money for the room for what we got. Not even a microwave or mini fridge in the room. One front desk person claimed they charged $50 for early check in.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 21 Mei 2024
Krista, thank you for your feedback. The issues you encountered in the lobby and with the amenities are being reviewed closely. We strive to provide great value and regret that this was not reflected during your stay. Your comments about the room decor and the absence of certain amenities will be taken into consideration. Our team will verify the early check-in information to ensure accurate communication. We hope you consider giving us another chance in the future.

10/10 Sangat Bagus

Stephie

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Centrico
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 20 Mei 2024
Ciao Stephie,Grazie per la tua bella recensione! Il team del Four Points Los Angeles International Airport è lieto di sapere che hai apprezzato la nostra posizione centrale. Non vediamo l'ora di darvi il benvenuto presto.

4/10 Buruk

majid

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Property condition and room facilities are terrible
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 20 Mei 2024
Majid, thank you for sharing your experience. It is concerning to hear about your perception of the property condition and room facilities. The team continually strives to enhance our guests' experience and will take your feedback seriously.

10/10 Sangat Bagus

Jerveta

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 21 Mei 2024
Jerveta, thank you for your excellent rating! The team at Four Points Los Angeles International Airport is thrilled that you had a great experience. We're looking forward to welcoming you back on your next visit!

6/10 Cukup Baik

Malu

Tidak Disukai: Kondisi & fasilitas properti
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 20 Mei 2024
Thank you for taking the time to share your feedback, Malu.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

2/10 Sangat Buruk

edward

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This room is terrible and looks to be the oldest one they have. It smells terrible like mold and mildew. My card was charged $350 for incidentals and I doubt the uncomfortable mattress in here cost $50 at the swap meet. I checked for bed bugs just to be safe. If this is the room I get through expedia, I will never stay here again.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 20 Mei 2024
Edward, thank you for sharing your feedback. It is disappointing to hear that you did not have a pleasant experience. Our goal is to provide a comfortable and welcoming stay for all our guests. Your comments about the room’s condition and the incidental charges have been noted and will be reviewed. We appreciate your input and hope for another opportunity to better serve you in the future.

6/10 Cukup Baik

Shane

For how old this hotel is it’s pretty clean. The only thing I did not like was showed up an hour before check-in and they wanted to charge me $50. Did not like that other than that property not bad.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 20 Mei 2024
Shane, thank you for your feedback. It's nice to hear you found the property clean. We appreciate your comments and will take them into consideration to improve our guest experience.

8/10 Bagus

Sergio

Disukai: Kebersihan, staf & layanan
Hotel muy viejo y poco limpio, los cuartos huelen muy mal !!
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 18 Mei 2024
Sergio, gracias por compartir tus pensamientos. Se han reconocido las notas sobre el estado y limpieza del hotel. Nuestro equipo está comprometido a mantener un ambiente cómodo para todos los huéspedes. Trabajamos continuamente en mejoras y realmente esperamos que considere quedarse con nosotros nuevamente para tener una experiencia más placentera.

2/10 Sangat Buruk

Anthony

Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Benjamin, SURREY

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It’s ok could be better
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 18 Mei 2024
Benjamin, thank you for sharing your thoughts. We appreciate your feedback and are always looking for ways to enhance our guests' experience at the Four Points Los Angeles International Airport. We hope to have another chance to welcome you back and provide you with an even better stay in the future.

6/10 Cukup Baik

Maria

Está bien pero le falta un poco
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 18 Mei 2024
María,Gracias por tus comentarios. Sus comentarios son valiosos y la mejora continua es importante para nosotros. Esperamos tener la oportunidad de brindarle una experiencia aún mejor en el futuro.¡Viajes seguros!

10/10 Sangat Bagus

Halima

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our stay was quiet. Our room was cleaned daily with fresh towels and supplies. Very courteous staff and friendly room service and cleaning staff. The property isn’t fancy and room has no microwave or refrigerator which we would have appreciated, otherwise everything else was great. We had a wonderful stay.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 18 Mei 2024
Halima, thank you for your kind words about Four Points Los Angeles International Airport. The team is delighted to hear that you appreciated the cleanliness and daily fresh supplies in your room. Your feedback regarding the microwave and refrigerator is noted. We are thrilled you had a wonderful stay and look forward to welcoming you back.

2/10 Sangat Buruk

JUANIQUA

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The deposit is $350!!! That is a large deposit for a dirty, ran down, need to be upgraded hotel! The parking is $50/night! Like are you serious? They put me on an abandoned side of the hotel by myself. There was literally mattresses and etc., up against glass that looked like a crime scene. They moved me. That new room was horrible… the toilet paper roll was broke, the door you had to ply it open, windows was dirty, tub was dirty and broke. To top it off I paid $50 for 3pm late check out and, two people started knocking on the door at 9 AM and one person came in while I was in the shower. I will admit they did comp one night and gave me my $50 back for the late check out, which they had no choice because I end up leaving at 1pm because of all the interruptions. Horrible. I do not recommend.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 18 Mei 2024
JUANIQUA, thank you for providing your feedback. The team is committed to ensuring that all areas of the hotel meet guest expectations. The described room conditions and unexpected interruptions are not part of the standard guest experience. Your concerns will be reviewed to enhance future stays.

2/10 Sangat Buruk

Marco

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
BEWARE!!!! Do not stay at four points you will regret it. I would’ve rather spent the night in a motel or my car than this hotel. The only nice thing in this hotel is the lobby other than that it’s probably up to the same standards or worse than a motel. Walls super thin you can hear the neighbors banging on the walls at 4 in the morning. Also no complementary parking be prepared to pay $55 each day you stay at that place
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 17 Mei 2024
Marco, it's regrettable that your experience did not meet your expectations. Your feedback is valuable and will be reviewed by the team to enhance guest satisfaction. The team constantly strives to provide a comfortable and pleasant stay for all guests.

6/10 Cukup Baik

David, Montreal

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Hôtel pratique car proche de l’aéroport mais les options de restauration sont limitées et le parking très cher : 55$ USD pour un nuit! Les installations datent un peu mais la salle de bain est fonctionnelle et propre.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 17 Mei 2024
David,Merci de partager votre expérience. Nous sommes ravis d'apprendre que vous avez trouvé pratique la proximité de l'hôtel avec l'aéroport et que vous avez apprécié la propreté et la fonctionnalité de la salle de bain. Nous comprenons vos préoccupations concernant les options de restauration et les frais de stationnement et les prendrons en considération. Nous espérons avoir la chance de vous accueillir à nouveau dans le futur.

2/10 Sangat Buruk

Denisse

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 17 Mei 2024
Denisse, it seems that your stay did not meet your expectations, and we regret that you had an unsatisfactory experience. We value our guests' feedback and are committed to improving our services. We hope you might give us another opportunity in the future to provide a better stay. Thank you for sharing your rating with us.

2/10 Sangat Buruk

mauricio, leon

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
La peor propiedad de todos Los Ángeles , nunca reserven ahí
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 16 Mei 2024
Mauricio, gracias por tomarte el tiempo de compartir tus comentarios. Es preocupante saber que su estancia no cumplió con sus expectativas. Nuestro equipo está comprometido a brindar una mejor experiencia a nuestros huéspedes. Tus comentarios serán tenidos en cuenta para futuras mejoras.

2/10 Sangat Buruk

Carla

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The hotel look horrible, everything was damaged. Tv didnt turn on. One of the lights was glitching. The iron was broken Bathroom dirty. Everything was old.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 16 Mei 2024
Carla,Thank you for providing feedback about your stay. It is noted that your experience did not meet your expectations. Please be assured that our team is committed to addressing these concerns. We appreciate your input as it helps us improve.Regards,The Management Team

6/10 Cukup Baik

Zafar

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Pros: Goof shuttle service Cons: Not clean, outdated, uncomfortable bed. Overall, good for a night stay...when you are super tired between international flights and just need a bed to rest.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 16 Mei 2024
Zafar, thank you for sharing your thoughts. It's great to hear that the shuttle service was convenient for you. Your comments about cleanliness, decor, and bed comfort are noted. We're glad our location was useful for your brief stay between flights.

6/10 Cukup Baik

Francisco

Disukai: Staf & layanan, fasilitas
elevator seemed sketchy. door to room had problem closing.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 16 Mei 2024
Francisco, thank you for sharing your feedback. We are committed to providing a pleasant experience and will look into the concerns you mentioned. Your observations are valuable to us, and we're continually striving to improve.

6/10 Cukup Baik

JIEYING

Bepergian bersama keluarga dan anak
Disukai: Kebersihan
I should in the center tower, but I got guide to the east elevator, the housekeeper help me to my room. my tissue box was wet, I called the guest services to get another box, I did ask if he knows my room number, he said yes, but I did not get my box in whole night. the shower switch is not in the correct way to show hot/cold, the room is clean, location is good.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 16 Mei 2024
JIEYING, thank you for sharing your experience. We're glad you found the room clean and appreciated our convenient location. It’s concerning to hear about the oversight with the tissue box and the confusion with the shower switch. Your feedback is valuable as we aim to enhance our guest experience.

8/10 Bagus

Martin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Getting to the hotel from the airport is lacking in Signage. Forget calling the hotel it gets you in a 800 loop. Shuttle buses aren’t posted or direct number to hotel
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 16 Mei 2024
Martin,Thank you for your feedback. We're committed to providing clear directions and improving communication for our guests. Our team is always working on enhancing the accessibility and convenience of our services. We hope to have the opportunity to welcome you back to Four Points Los Angeles International Airport.

6/10 Cukup Baik

Michael

Tidak Disukai: Kebersihan
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 16 Mei 2024
Thank you, Michael, for taking the time to provide a rating. Your feedback is valuable to us, and we would love to hear more about your experience. We're constantly working to improve and would appreciate any additional comments you may have. Safe travels!

10/10 Sangat Bagus

He

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good hotel
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 16 Mei 2024
He,Thank you for your feedback! The team at Four Points Los Angeles International Airport is thrilled to know you had a good experience. We're looking forward to welcoming you back soon!

4/10 Buruk

John

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 16 Mei 2024
John, thank you for providing your feedback. We're disappointed to see that your experience did not meet your expectations. Our team strives to ensure each guest has a pleasant stay, and your comments will be taken into consideration for future improvements. We hope to have the opportunity to better serve you in the future.

6/10 Cukup Baik

Michele

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Room was clean. Towels we're clean and soft. Bed linens were fresh. No in-room hotel directory. Window blinds did not function; had to manually roll up. Room door did not close fully unless pulled firmly. Alarm went off @ 6a in adjoining room and continued to blast for at least 10 or 15 minutes. Ample parking, but so expensive! Shower had dispensers for shampoo, conditioner and body wash, but the body was container was missing. Bright bathroom lights and no night light. Helpful staff. Average hotel in an older building.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 15 Mei 2024
Michele, we're grateful for your feedback. We're delighted to know that you found our rooms clean, with fresh linens and soft towels. Your criticism of the window blinds and room door is well-taken, and rest assured, we consistently work on such issues to enhance guest experience. We similarly noted your comments on the alarm issue, parking, bathroom lighting, and toiletries, which we'd take into consideration. On a positive note, we're glad our team members were helpful to you. Your review greatly assists us in our mission to provide a better stay for future guests. We hope to welcome you back someday, providing an experience surpassing your last one.

8/10 Bagus

Daniel

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The parking situation is outrageous. Guest shouldn’t have to pay $55 a night to stay there.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 15 Mei 2024
Daniel, we appreciate your feedback on the parking arrangement. While it's regrettable that the cost caused some concern, it's primarily set to ensure maximum security and convenience for our valued guests. At Four Points Los Angeles International Airport, we strive to provide a superior standard of service and your comments will aid us in improving. We're hopeful to have the opportunity to serve you better in the future.

6/10 Cukup Baik

Darren

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Overall not bad, definitely not worth the price. I got the Junior Suite, layout for the sitting area was horrible, have to completely turn your head to one side to watch television, so I played in the bed to relax and watch TV, but the beds are not comfortable at all. Also, a 350 security deposit is totally ridiculous for this place! 55 dollars per day to park is utterly ridiculous! More than likely I would not stay at this property again! Could stay right down the street at the Westin for a little bit more and be more comfortable.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 15 Mei 2024
Darren, it's regrettable to learn that your stay did not meet your expectations. We apologize for any discomfort you encountered regarding the suite layout and sleeping arrangements. It's also regrettable to understand that the security deposit and parking fees were not to your satisfaction. These measures are carefully thought out to ensure the quality and safety of our guests' experiences. Based on your feedback, an alternative accommodation choice may prove to better meet your needs and we respect your decision. We wish you a more pleasant experience on your future travels.

2/10 Sangat Buruk

Shuichi

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
I want to ckeck in at 11PM. But,reception is crowded. I had to wait 20minutes. I wanted to go to toilet near the reception. But,hotel stuff shutout me from toilet. I couldn't go to toilet. He was rude.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 14 Mei 2024
Shuichi, we understand it was disheartening to encounter a wait time during your check-in, and this isn't typical of the experience we strive to offer. Our intention is to make all our guests feel welcomed and comfortable. We're troubled about your experience with our team member, as we aim to maintain a respectful environment. We will endeavor to improve our services and hope for an opportunity to serve you better in the future.

6/10 Cukup Baik

Varun

Bepergian bersama keluarga
Disukai: Kebersihan
The room & beds are too small. The condition of the property isn’t that great. It needs a complete renovation.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 14 Mei 2024
Varun, thank you for sharing your feedback. We understand that some aspects of your stay didn't meet your expectations, particularly regarding our room size and property's condition. While we constantly aim to maintain high standards, your observation suggests we have some areas to work on. We appreciate your input and will take it into consideration for the future.

8/10 Bagus

Paula

Disukai: Staf & layanan
Nice place for quick trip
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 14 Mei 2024
Paula, thank you for choosing Four Points Los Angeles International Airport. We are pleased to hear that you found our hotel suited your needs for a short visit. Your feedback is valued, and we look forward to your next trip!

8/10 Bagus

Charles

Disukai: Staf & layanan, kondisi & fasilitas properti
Nice,
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 14 Mei 2024
Charles, thank you for highlighting the enjoyable experience you had at Four Points Los Angeles International Airport. We're thrilled you found our hotel to be nice. Next time you find yourself in the area, we hope to have the pleasure of welcoming you back.

6/10 Cukup Baik

Rev. Sunday

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No complimentary breakfast, not good. Guest paying for parking too much, not necessary not good. Pricing is already high otherwise just adjust prices.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 14 Mei 2024
Rev. Sunday, thank you for sharing your thoughts. It seems you were dissatisfied with some aspects of your stay, such as the breakfast service and the parking features. While we aim to deliver good value, considering various factors sometimes these arrangements are necessary. The feedback is appreciated and will be taken into account as we work to improve our offerings. We hope to have another chance to better serve you in the future.

10/10 Sangat Bagus

Vikash

Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 14 Mei 2024
Vikash, thank you for choosing Four Points Los Angeles International Airport. It seems like your stay with us went on without a hitch which we're delighted to hear. We're looking forward to providing you with another excellent experience in the future. Safe travels!

10/10 Sangat Bagus

Andres

Bepergian bersama teman
Disukai: Staf & layanan
Excellent quality for price, premises are in ok condition, don’t expect top of the line room. I was able to sleep perfectly sound. No trouble with AC, bathroom. Definitely will recommend. Shuttle included with room, comes and goes every 20-30 mins. Really helpful driver.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 13 Mei 2024
Andres, it's fantastic to hear that your stay at Four Points Los Angeles International Airport provided excellent value and that you enjoyed our reliable shuttle service and helpful driver. We strive to ensure that our guests rest comfortably and your positive feedback affirms that we are succeeding in this endeavor. We look forward to serving you again the next time you're in Los Angeles.

10/10 Sangat Bagus

Josua

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Expensive parking
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 12 Mei 2024
Josua, it's great to hear you had a five-star experience at Four Points Los Angeles International Airport. We understand considerations regarding parking, and we continuously strive to provide optimal services within the competitive market of a cosmopolitan area. We appreciate your feedback and we're looking forward to your next visit.

6/10 Cukup Baik

Alyssa

Disukai: Staf & layanan, kondisi & fasilitas properti
This hotel was awesome but never gave me refundable deposit back after telling me it would take 3 days.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 12 Mei 2024
Alyssa, thank you for your feedback. It's good to hear that you found our hotel to be excellent. Regarding the deposit, it typically takes a few days for refunds to process through the banking system. If you've seen an unusual delay, we encourage you to get in touch with our team members directly so we can help resolve any potential issues. We appreciate your understanding.