2/10 Sangat Buruk
Briana
31 Mar 2026
Tidak Disukai: Kebersihan, staf & layanan
My friends and I booked this hotel through Expedia for Beyond Wonderland. I booked two months in advance.
The day of my booking I called around 9:30 am for early check-in. Right off the bat the receptionist gave me attitude and was extremely rude. They told me they were overbooked so couldn't accept early check-ins. I understand this was an extremely busy weekend so I simply explained that the person I spoke to the day prior suggested I call the morning of. The worker told me " well it's TODAY and there's none".
Around 1pm, I got a call from them telling me my reservation was CANCELLED!! They claimed they tried running my card a few times around 9am however they did not call me, nor when I called them initially, they did not let me know. I would have been more that happy to provide another credit card. Plus I called my bank and I had the funds? So either way, again the receptionist was extremely rude, cutting me off constantly, and showing no patience whatsoever. She showed no empathy, nor care. My friends and I came a long way, had no where to go, and had to sleep in our car!!!! I am livid typing this.
Do not book, or at least, do not book through a 3rd party app. The workers there do not care about you at all, and could care less if you are stranded. A simple phone call would have cleared this all up! SMH.
Briana
Menginap 2 malam pada bulan Maret 2026
