Eksterior

Ulasan untuk Four Points by Sheraton Los Angeles International Airport

3.5 out of 5

Ulasan

6,0
Penilaian 10 - Sangat Bagus. 1278 dari 5725 ulasan" "
Penilaian 8 - Bagus. 1029 dari 5725 ulasan" "
Penilaian 6 - Cukup Baik. 1084 dari 5725 ulasan" "
Penilaian 4 - Buruk. 1012 dari 5725 ulasan" "
Penilaian 2 - Sangat Buruk. 1322 dari 5725 ulasan" "

6,4/10

Kebersihan

6,8/10

Staf & layanan

6,0/10

Fasilitas

5,8/10

Kondisi & fasilitas properti

6,4/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Elin

Bepergian bersama keluarga dan anak
Employee ok but the hotel is old and smelly, our room did not get cleaned for 3 days. No fridge inside the room, bed sheet does not seem to be cleaned. Air conditioner and heater not working. Parking is $50 per night for this kind of hotel. Feel like staying at motel.
Menginap 5 malam pada bulan Juli 2023
Tanggapan dari Customer Service pada tanggal 14 Jul 2023
We appreciate you getting in touch with us and sharing this feedback. We are very sorry to learn about your recent interaction with us. Please be assured that we have shared your experience with the appropriate team members so that we can improve in the future. Experiences like this are not commonplace for us, and we will be thoroughly reviewing your time with us to see how we can improve for our valued guests, as we absolutely become disheartened if we let them down. Thank you, and please accept our sincere apologies for the problems you experienced.

8/10 Bagus

Kenneth

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
No hot water for bathing.
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Scott

Disukai: Kebersihan, staf & layanan
Stayed here for 1 night before an early flight home. Convenient to airport. This place is usually affordable and I would say "fine" in terms of comfort and cleanliness. Overall the property and rooms are just getting kind of "dated."
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Akhil

Price was expensive for the property and parking was not included, no breakfast, outdated.
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Eiichi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Worst experience ever. Overpriced parking horrible condition rooms, terrible experience all around. Not a 4 points sheraton... Worst than a motor inn or motel
Menginap 2 malam pada bulan April 2024

6/10 Cukup Baik

Erwin

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Staff are very friendly and assisted with questions and guidance. Hotel in building need updated heating in my room sid not wirk and shower need too be update is look like old and bed was not to bed but I thing can do better the hotel.
Menginap 4 malam pada bulan April 2024

4/10 Buruk

Anthony

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Conditioner dispenser missing. Shower head difficult to use and it soaked the shower curtain and bathroom floor. Hand towels smelled foul, bath towels were roughy, felt like a burlap bag. Jose the bartender was awesome, friendly, prompt and skillful.
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Anthony

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
need to work on customer service and shuttle schedule. It is 40 people waiting for shuttles bus came in going on break. It was 8:30 AM. Had to take a Uber to the airport.
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Akemi, Kailua

Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Alex

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I thought the rooms were a little bigger, but I was surprised to see they were small and dated. When looking for my shoe under the bed I noticed a piece of bread. So cleaning was not done correctly. I did not park my vehicle because of the $55 overnight fee, which is ridiculous if you ask me. Also they put a hold on your card for $320, way more than any hotels I've ever stayed at. Now here is the big problem I had when reviewing my statement. They had changed $12.72 for, "Local Ordinance fee" this was not discussed at check-in or check-out. I had just received an email with the statement stating the charge and am not happy with this extra charge. At this point, I will never again stay at this hotel.
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Marcie

Bepergian bersama keluarga
Disukai: Fasilitas
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I like all the amenities it offers and the initial appearance looked appealing until you find that many things comes with an additional price tag that is not disclosed upon viewing. We were not given the wifi information without asking, the parking is a separate fee and the scan option to pay by phone was confusing. Our bathtub was dirty and there was no kleenex in the tissue box. Called for additonal towels but never received. I will not recommend this facility to anyone.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 30 Apr 2024
Marcie, we regret to hear about your experience and apologize for any lack of transparency. Our aim is to make all hotel charges clear to our guests. Moreover, the cleanliness and convenience of our amenities is important to us, so it's unfortunate to hear you encountered some challenges. Furthermore, we apologize for any misunderstanding with the wifi, parking arrangements, and any issues related to room service. We understand you might be hesitant, but we do hope you give us another opportunity to show you our true standards.

2/10 Sangat Buruk

Malavor

Bepergian bersama hewan peliharaan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
Lies and hidden charges, I was left on hold 3 different times for over 10 minutes.Never got it resolved
Menginap 1 malam pada bulan April 2024

8/10 Bagus

LaTanya, Pearland

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
I would stay there again
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 29 Apr 2024
LaTanya, thank you for sharing your positive experience at the Four Points Los Angeles International Airport. We're glad that you would consider staying with us again in the future. Looking forward to welcoming you back!

6/10 Cukup Baik

Yui

ありがとうございました。
Menginap 3 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 29 Apr 2024
Yuiさん、ご評価いただきありがとうございました。クチコミを大切にして参考にしますが、何か困ったことがあれば、ぜひお知らせください。次のご利用をお待ちしております。

2/10 Sangat Buruk

Victor

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I honestly didn't like anything about my stay at 4 Points Sheraton. First and foremost, there were protests going on outside, whom I believed to be the very staff members of the place itself. I'm for workers rights, but I also didn't want to stay in a hotel with protesters with drums and megaphones eaking us up between 6am and 7am, and then continuing to protest off and on throughout the day. I had to process a request refund with both Expedia and The hotel manager to even get a refund. I was aiming to get a refund for the whole stay, but the Sheraton at the very least refunded the 2 days I didnt stay, and 1 day that I did. In the end I was only charge for 1 of the 2 days. Still, the stay the was horrible despite the protests. The matress was yellow, and had stains everywhere, there needed to be touch up jobs through the walls and furnishings, and I foudn I lot of food crumbs under one of the dressers. The bed felt uneven and lump. The area feels empty and gray, because it's by the airport. Oh, and their breakfast was awful. Poor selection of food and the waffles were as hard as rock. You could tell they don't throw food out and just reheat it for the next day. Just don't stay here. For our last 2 days we stayed at a Days In; a notoriously cheap hotel, and it was much better, cleaner, and had more resturants around it.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 29 Apr 2024
Victor, it's quite disappointing to read about the aspects of your stay that didn't meet expectations. The unintended disturbance you experienced due to external events is regrettable. We continually aim to provide an enjoyable experience for all our guests. Your feedback on the mattress, cleanliness and decor are appreciated and will be considered in our ongoing improvement efforts. We always want our meal offerings to be enjoyable as well, so your comments about breakfast will be noted. Despite your recent experience, we hope you'd consider giving us another chance to provide a better stay.

4/10 Buruk

Edualys

Menginap 4 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 29 Apr 2024
We appreciate the feedback, Edualys.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

2/10 Sangat Buruk

Zamir

Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 29 Apr 2024
Thank you for sharing your feedback, Zamir.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

6/10 Cukup Baik

Damaris

Bepergian bersama keluarga
This hotel charges $50 a night for parking. If you have a car, take that into account when you are budgeting.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 27 Apr 2024
Damaris, thank you for sharing your feedback. We acknowledge that the parking fee is a consideration for our guests who drive. It's worth noting that these charges help us maintain and secure our parking facilities. We value your input and the chance to improve. Thank you for staying with us.

2/10 Sangat Buruk

Amaury

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Es una porquería como un hotel puede cobrar $350 dólares de un depósito por una reserva de $90. No asistí, no permitiré ese abuso
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 28 Apr 2024
Amaury, lamentamos profundamente escuchar tus frustraciones con respecto al depósito de reserva. Nuestras políticas están diseñadas para garantizar una estadía perfecta para nuestros huéspedes. No obstante, entendemos que diferentes circunstancias podrían requerir flexibilidad. Valoramos sus comentarios y los discutiremos internamente. Si desea conversar más, no dude en contactarnos. Gracias por compartir tus preocupaciones.

10/10 Sangat Bagus

Thomas

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Very nice accommodation
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 27 Apr 2024
Thomas, we're thrilled to hear your positive feedback about the Four Points Los Angeles International Airport. It's rewarding to know that you found our accommodations to be superb. Looking forward to welcoming you back soon.

4/10 Buruk

Roshanda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I didn't like the fact that they gave me a room that belong to someone else. When i entered the room it had already been occupiedby someone else and i had to wslk all the back down to get a new room key but other than thst once i received the correct room key and entered my room finally it was neat and clean bed felt like heaven I slept peaceful
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 27 Apr 2024
Roshanda, we regret to hear about the confusion regarding your initial room allocation. We can understand how inconvenient it must have been for you. It's good to know that once the situation was rectified, you found your room clean and snug, and your sleep experience enjoyable. Your feedback helps us improve, and we'll strive to ensure such situations are avoided in the future.

2/10 Sangat Buruk

Esteban

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
When we opened the door to the room, someone was already asleep in the bed. We were very scared. and we had to wait for them to give us another room. In addition, it charges other hidden charges. Our experience was terrible. I do not recommend at all. Also, parking is very expensive for that type of hotel.
Menginap 3 malam pada bulan April 2024

8/10 Bagus

Tomofusa

Disukai: Staf & layanan
Menginap 3 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 28 Apr 2024
We appreciate you sharing this positive rating, Tomofusa!The comfort of our guests is important to us so we can't wait to see you back again at Four Points Los Angeles International Airport. We want to share an even more enjoyable experience with you next time.

4/10 Buruk

Ryan

Tidak Disukai: Kondisi & fasilitas properti
I don’t usually give poor ratings but this stay was probably the worst I’ve experienced in years. Extra large security hold fees, limited parking I had to pay for and wasn’t informed of before booking, apparently their workers were on strike and me being on the 7th floor could still hear their chants for hours over the television, and the room door did not close properly. I had to slam it shut if I wanted it closed. We have a local 4 Points and it is nothing near as disappointing as this one was.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 27 Apr 2024
Ryan, it's unfortunate to hear about your recent experiences. Addressing your concerns, we ensure all costs are detailed beforehand and remain transparent about any changes. During your visit, we were managing an unforeseen situation which might have led to increased noise levels. Your room door issue is regrettable and we'll certainly take a closer look at it to prevent such instances in the future. Thanks for choosing our hotel before, and we hope future stays will reflect a more typical guest experience.

10/10 Sangat Bagus

Ludin

Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 27 Apr 2024
Ludin, we are thrilled to note your top rating for the Four Points Los Angeles International Airport. Our goal is always to provide a wonderful stay that pleases our guests. We hope to welcome you back soon for another excellent experience.

8/10 Bagus

Azucena

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 28 Apr 2024
Thank you for taking the time to share your review with us, Azucena!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Four Points Los Angeles International Airport. Thank you and have a wonderful day!

10/10 Sangat Bagus

Fabiola

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 26 Apr 2024
Fabiola, it's wonderful to know you found your stay at Four Points Los Angeles International Airport to be excellent. We appreciate the positive feedback and hope to welcome you back soon.

2/10 Sangat Buruk

Erica

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
We were woken up at 6am by a gather of people chanting, yelling and making loud noises outside our hotel room. The Four Points hotel staff were in strike…. Once we thought it stopped, they even came inside the hotel while we were eating breakfast. We could not even speak to eachother it was so loud. Very obsurd, loud and not an enjoyable stay.
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Fabian Di

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My stay at the four points LAX was an absolute disaster. Despite the exorbitant cost, the hotel was in dire need of maintenance. Stained sheets, peeling wallpaper, a loose shower faucet, outrageously expensive parking, a non-functional ice machine, and a host of other issues made my stay less than enjoyable. However, the real kicker came when I discovered a double charge on my credit card the day after checking in. Despite speaking with the concierge twice, I received no satisfactory explanation for the charge. The hotel director, Marisela or Marcela, was particularly unhelpful and unfriendly. She offered only a partial refund for parking and some arbitrary tax fee adjustment, claiming it was standard for all LA hotels. To add insult to injury, my room didn't have individual heating or AC control, leaving me freezing for the duration of my stay. Despite reassurances at checkout, I was charged for a full week of parking instead of just one day. Accounting could only promise a refund without any explanation for the erroneous charges. The service was atrocious, and the overall experience was nothing short of a disappointment. I expected better.
Menginap 8 malam pada bulan April 2024

2/10 Sangat Buruk

Nevaeh

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The worst hotel I have ever stayed in! Would never recommend This to anyone. The rooms look like they were designed back in 1920. AC was not working furniture was broken. There was bugs. The staff was rude. Tried to scam side of $1000. Horrible, horrible, horrible horrible horrible!
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 26 Apr 2024
Nevaeh, it is concerning to hear that your stay didn't meet your expectations. We aim to provide a comfortable experience for all our guests and we regret if certain elements fell short of your expectations. We take note of your comments regarding the room amenities and the interaction you experienced. Our team strives to operate in an honest, respectful manner and your feedback will no doubt help us with that commitment. We hope for the opportunity to show you our commitment to improvement in the future.

2/10 Sangat Buruk

Anita

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 27 Apr 2024
Anita, it's quite disheartening to see your rating. It appears your experience didn't meet your expectations. We highly recommend sharing additional details about your stay so we can address any potential concerns directly and strive to improve for future guests. Thank you.

10/10 Sangat Bagus

KEN

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The mattress was well past it's useful life!!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 26 Apr 2024
Ken, we appreciate your invaluable feedback regarding your stay. It's regrettable to know that you faced discomfort with your bedding arrangements. Your comfort is our top priority and we will strive to improve on this area to prevent future incidents. We're always eager to provide a more flawless experience on your next visit.

10/10 Sangat Bagus

Michele

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great property and clean.Staff was great
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 25 Apr 2024
Michele, thank you for choosing Four Points Los Angeles International Airport and rating us so highly. We are delighted to know you appreciated our immaculately kept property as well as the outstanding service provided by our team members. Your positive feedback is genuinely appreciated by all of us, and we look forward to welcoming you back in the near future.

2/10 Sangat Buruk

Destiney

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Charged for a smoking fee, WITH NO SMOKING!!!! BEWARE OF UNWANTED CHARGE!!!!!! No alarm went off or any calls to the room about the charge. Wouldn't let me dispute the charge. Had a wallet go missing (nothing in the wallet) When I let them know they said "you did not tell us", I had called front desk to stop all cleaning as i felt unsafe, They STILL CLEANED THE ROOM WHEN I ASKED NOT TOO FROM MISSING ITEM! DO NOT STAY HERE- YOU WILL GET UNWANTED CHARGE!!!!
Menginap 7 malam pada bulan April 2024

2/10 Sangat Buruk

Jorge

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan
There was an employee protest outside the hotel , waking us up it was noisy and my daughter was scared
Menginap 1 malam pada bulan April 2024

4/10 Buruk

Luis

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was unfriendly, stayed for 3 days, keys were deactivated every day. Had to go ask the desk clerk to activate the key and they were rude about it. The rooms were not clean daily. The restaurant was closed. limited staff and there was a very loud protest at 4am from their staff.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 25 Apr 2024
Luis, it's disappointing to read about your recent stay. We sincerely regret to hear about the issues with your room key and the level of service you experienced. As a hotel, our aim is to provide a relaxing environment for guests and it's disappointing that this wasn't the case during your visit. Regarding your room, it's unfortunate it did not meet cleanliness standards. We also understand the disturbance caused by external factors. Rest assured, your feedback will guide improvements. Thank you for your review.

6/10 Cukup Baik

jorge vicente zetina

Bepergian bersama keluarga
Los años se notan que han pasado y empieza a verse deteriorado tanto el hotel en general así como las habitaciones. Si usan el estacionamiento, la tarifa con impuestos es de aproximadamente $ 67 dlls diarios
Menginap 3 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 25 Apr 2024
Jorge, gracias por tus comentarios. Es lamentable saber que su estadía no alcanzó los altos estándares por los que nos esforzamos, especialmente considerando su opinión con respecto al envejecimiento visible de las instalaciones y las habitaciones. También agradecemos sus comentarios sobre el costo del estacionamiento. Sus observaciones serán invaluables en nuestro esfuerzo continuo por mejorar nuestros servicios. Gracias.

2/10 Sangat Buruk

Luz

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No me gustó la “sorpresa” de tener que pagar $350.00 sin previo aviso al hacer el check-in después que ya se había pagado todo, eso limitó mucho mis gastos en el viaje.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 24 Apr 2024
Luz, lamentamos sinceramente que haya encontrado un cargo inesperado al hacer el check-in. Nos esforzamos por proporcionar información detallada y clara a los huéspedes sobre las tarifas, intentaremos mejorar aún más en este aspecto para evitar confusiones en el futuro. Apreciamos su feedback.

6/10 Cukup Baik

Katherine, Indianapolis

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
A bit run down
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 24 Apr 2024
Katherine, while it's distressing to read that your stay didn't completely meet your expectations, we value your feedback. We understand that there are aspects that could use some attention and improvement. Be assured, our team is continuously working to enhance our facilities for a convenient stay. We hope that you will choose to stay with us again in the future for an improved experience.

10/10 Sangat Bagus

Marcia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 25 Apr 2024
Marcia, thank you for choosing Four Points Los Angeles International Airport for your stay. We're thrilled to know that your experience matched your expectations. Your positive feedback drives us to continue providing top-notch service. We hope to welcome you back soon for another memorable visit.

8/10 Bagus

Cynthia A, Harrisburg

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was very nice and accommodating
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 24 Apr 2024
Cynthia, it's lovely to read that you found Four Points Los Angeles International Airport to be pleasant and accommodating. Your feedback is treasured, and we hope to have the chance to serve you again for an even better experience.

10/10 Sangat Bagus

Richard

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 25 Apr 2024
Richard, it's delightful to hear that you had a commendable stay at Four Points Los Angeles International Airport. We appreciate your incredible rating on Expedia and we hope to have the chance to welcome you back in the future.

2/10 Sangat Buruk

veronica

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The light fixture was falling off the wall. It looked like water damage to the ceiling and my allergies was so bad because the spell of mold in room 964. I now feel sick I will not stay there again. The parking was ridiculous 55 a day.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 24 Apr 2024
Veronica, it's disappointing to hear about the issues you faced such as the condition of the room and parking arrangements. We aim to maintain high quality standards and would certainly conduct a review of the room you mentioned. We're also eager to assess our parking fees to ensure competitiveness. Regretfully, your recent experience didn't meet your expectations, and we hope to have an opportunity to better serve you in the future.

10/10 Sangat Bagus

Mijiddorj

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 25 Apr 2024
Mijiddorj, we are thrilled you enjoyed your stay at Four Points Los Angeles International Airport. It means a lot that guests such as yourself take the time to rate us, even without adding specific comments. We hope to welcome you back soon.

8/10 Bagus

WADE

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Decent simple hotel 5min drive from LAX. Think most people use it to get to flights on time if leaving early or crashing close by if arriving late. Feels like it’s just a stop gap - transit hotel.
Menginap 7 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 24 Apr 2024
Wade, thank you for sharing your experience. At Four Points Los Angeles International Airport, we do indeed strive to provide convenient accommodations for travelers to and from LAX. Despite this, we also aim to create a memorable stay beyond simply a transit stop. We hope you choose us again for future travels to experience the full range of amenities we offer.

2/10 Sangat Buruk

Vanessa, elizabeth

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 24 Apr 2024
Vanessa, it seems you did not have the experience we generally aim to provide. Without specific details, we're unable to address your concerns. However, your rating helps us to understand that we need to continue our ongoing operational enhancements. We'd appreciate another chance to provide a more satisfactory experience.

4/10 Buruk

Steph

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
I got a room that was very dirty and didn’t have working blinds. It was very inconvenient
Tanggapan dari Customer Service pada tanggal 22 Apr 2024
Steph, we regret to hear about the issues you experienced during your stay, such as the cleanliness and functionality of certain room elements. Convenient and comfortable accommodations are what we aim to provide and it is disappointing when that isn't the case. Your feedback is valued as it allows us an opportunity to better our guest experience. We hope to have the chance to welcome you back for a much improved stay.

10/10 Sangat Bagus

Qui-Juan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was great
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 22 Apr 2024
Qui-Juan, we're thrilled to hear your stay at Four Points Los Angeles International Airport was delightful. We aim to create a great experience for all our guests. Your positive remarks serve as a great encouragement to our team. We appreciate your review and look forward to your next visit.

4/10 Buruk

Maria J

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Charge too much and hotel is in a terrible condition. The paring fee is outrageous plus the parking is far from hotel. Not happy at all.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 22 Apr 2024
Maria J, we regret to hear that your recent stay didn't meet expectations, especially in regard to the condition of the property and parking situation. It's important for us to provide value to our guests, and we apologize if this was not your experience. We're scrutinizing your comments and we will take it into consideration for future improvements. Thank you for your feedback.

4/10 Buruk

Phillip

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 22 Apr 2024
Phillip, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.