Twelve years ago, I stayed at this hotel with great excitement and had a wonderful experience. That’s why I chose to return with my family for a vacation — but unfortunately, this time was a complete disappointment.
The room carpets had a strong, unpleasant odor, and to make matters worse, I had to kill a cockroach that appeared on the carpet at night. When I informed the reception, their reaction was shockingly casual — just an “Oh, that’s bad,” with no apology or effort to make things right.
For a 4-star hotel and a recognized brand, this level of hygiene and customer service is absolutely unacceptable. I will never stay here again, and I would not recommend it to anyone!!!!