Kolam renang outdoor

Ulasan untuk Hollywood Hills Hotel

3 out of 5
Hollywood Hills Hotel
1999 N Sycamore Ave, Los Angeles, CA

Ulasan

7,2

Bagus

Penilaian 10 - Sangat Bagus. 94 dari 247 ulasan" "
Penilaian 8 - Bagus. 55 dari 247 ulasan" "
Penilaian 6 - Cukup Baik. 34 dari 247 ulasan" "
Penilaian 4 - Buruk. 29 dari 247 ulasan" "
Penilaian 2 - Sangat Buruk. 35 dari 247 ulasan" "

7,6/10

Kebersihan

7,0/10

Staf & layanan

6,6/10

Fasilitas

7,2/10

Kondisi & fasilitas properti

7,4/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Melina

Traveler bisnis
Tidak Disukai: Staf & layanan
This is quaint/quirky little place to stay in Hollywood. I stayed just one night. The Good: The view is amazing!!! Great balcony with view of the holly wood sign. Little kitchen set up (I just used the fridge to store my food). Overall pretty modern simple set up. Not so great: My microwave didn’t work. The floorboards could use a new coat of paint, there’s also some rust on some of the fixtures in the bathroom, and the drain to my tub wouldn’t close so I couldn’t take a bath sadly. I didn’t use the pool so I can’t comment on that. Overall a good experience. I would maybe stay here again.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 21 Mei 2024
Hi Melina!Thank you for sharing your detailed feedback about your stay. We're glad to hear that you enjoyed the amazing view, especially from the balcony, and appreciated the little kitchen setup. However, we apologize for the issues you encountered. Your comments are important to us, and we will address these concerns with our maintenance team to ensure improvements are made.We appreciate your overall positive remarks and are pleased to know that you had a good experience despite the mentioned issues. We hope to welcome you back in the future and provide an even better stay.Best regards,SophiaGuest Experience Team

10/10 Sangat Bagus

Michael

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful property.
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 15 Mei 2024
Thank you for sharing your experience with us and for your kind words! We're delighted to hear that you found our property beautiful. We strive to provide a welcoming and pleasant environment for all our guests. If there's anything specific you enjoyed or if you have any feedback to share, please feel free to let us know. We appreciate your support and hope to welcome you back soon for another wonderful experience.Best regards,SophiaGuest Experience Team

2/10 Sangat Buruk

Tara, Austin

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Not a hotel per se: no one is on site. Communication is haphazard. Room very much not as depicted on the website. Parking lot terrifying to navigate. Walls are paper; we heard everyone walking by. Suite smelled. We wrote off our pre-paid reservation and moved to an actual hotel that night.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 13 Mei 2024
Thank you for sharing your experience with us. We understand your disappointment, and we apologize for any inconvenience caused during your stay. We're disheartened to learn about the challenges you encountered and regret that we were not able to address them in real-time.Communication is key to ensuring our guests have a positive experience, and we're sorry if there were any haphazard communication efforts on our part. Additionally, we regret that our property and service did not meet your expectations.We value your feedback, and we wish you had reached out to us during your stay so that we could have addressed these issues promptly. Our team is committed to ensuring our guests' satisfaction, and we would have been more than happy to assist you and make necessary arrangements to enhance your experience.Your feedback will be shared with our team, and we will take proactive measures to prevent similar occurrences in the future. We sincerely apologize for the inconvenience you experienced and appreciate your understanding.If there's anything else you would like to share or if you have any further concerns, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,SophiaGuest Experience Team

8/10 Bagus

Kelsey

Disukai: Kebersihan, kondisi & fasilitas properti
It’s a great little place to stay. But there is really no convenient places to get food. So I would advise to brings your own snacks, water and whatever else you need.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 22 Apr 2024
Hi Kesley, Thank you for taking the time to share your feedback with us. We're glad to hear that you had a great stay at our hotel.We appreciate your suggestion regarding food options nearby. We will explore ways to provide more information about nearby dining options to help enhance our guests' experience.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future. If you have any further feedback or questions, please don't hesitate to reach out to us directly.Best regards,SofíaGuest Experience Team

10/10 Sangat Bagus

Carolina, Cypress

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
beautiful views of the hills and downtown from my room. Hollywood Blvd located at walking distance.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 8 Apr 2024
We're very glad to hear that you enjoyed your stay with us and thank you for your time to leave us a review. We greatly appreciate and value your feedback. We look forward to having you again!

8/10 Bagus

Mike

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Sliding door to porch was difficult to open in room 107
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 4 Apr 2024
Thank you for taking the time in leaving us a review on your stay with us. We are so happy to learn that you had a great time. We take guest experience seriously and will address your concerns. Nothing means more to us than providing a great guest experience. We look forward to having you stay with us again.

10/10 Sangat Bagus

Kris

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Thumbs up
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 4 Apr 2024
Thank you for your 5 star review! We appreciate your stay with us and the time to leave us your feedback. We look forward to your next visit with us.

6/10 Cukup Baik

Gail

Tidak Disukai: Fasilitas
Well...there was a coyote right outside the gate which I guess you can't help because they roam the streets of the Hills... but it freaks me out every time I encounter these creatures. I don't blame the hotel. Anyhow, I do not like the check-in process and that there is no front desk. You check in with a QR code, and if you forget your phone, you're screwed because there's no one there who can let you in. So, in essence, you're best way of thinking is, don't leave the room without your phone. On my first night, they seemingly didn't change the sheets (I didn't know this) and I was scratching all night long, so I had a very bad first night of sleep. When the maid came the following day, it was an inconvenient time so I asked her to come back, she said no. I called the number then texted and well, it's hard to get in touch with a staff person to help you. Finally they called back and I explained the issue, was told she'd be back, but she never showed. I called back and the manager came over. He was great, and I helped him change the sheets. He tried hard, very nice guy. Overall, I don't think I'd stay here again. I don't think I should do the maid's job. There was a door with a squirrel-ridden balcony that I struggled to open; the runner on the floor was filthy. I booked a room with a view, and what I got was a room with a tree blocking any view and if I twisted my head I could see a little bit of Hollywood.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 2 Apr 2024
Thank you for taking the time to share your feedback, and please allow me to extend our apologies for any discomfort you experienced during your stay. We encourage guests to contact us by phone or text if there is any issue during your stay and we will resolve asap. We take all guest concerns seriously and aim to respond immediately to ensure satisfaction. Please reach out to us directly and we will see what we can do to resolve and earn your return business. We hope to have you as our guest in the future.

8/10 Bagus

Rachell

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Convenient but not sure what room you will get
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 29 Mar 2024
Thank you for the great feedback! We greatly appreciate and value your feedback. We take guest experience seriously and will address your concerns. Nothing means more to us than providing a great guest experience. We look forward to having you stay with us again.

4/10 Buruk

Tricia

Bepergian bersama teman
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Love the location with the view. Maybe I had higher expectations based on pictures I saw. While the interior had updated furniture and a coat of paint, the suite could use an upgrade. The tub was peeling and the area felt run-down. The QR door key was troublesome. Sometimes it took several tries. There has to be far advancements in QR readers these days that it should not be difficult to open a door.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 19 Mar 2024
Thank you for taking the time in leaving us a review and feedback on our property. We apologize that our service did not exceed your expectations. We will be sure to send this information to our Manager. Nothing means more to us than providing a great guest experience and we apologize that we let you down in this way. We'll do better for you next time.

10/10 Sangat Bagus

Karla

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My third time staying here. Its great. Awesome views. Very safe.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 18 Mar 2024
We're very glad to hear that you enjoyed your stay with us and thank you for your time to leave us a review. We greatly appreciate and value your feedback. We look forward to having you again!

2/10 Sangat Buruk

Evan

Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 1 Apr 2024
We are truly sorry for your recent experience of our hotel. We will work to remedy any issue as quickly as possible. Please help us, for our records, understand a bit more specifically about your stay with us, as we'd like to see what we can do to earn your return business and the opportunity to change your opinion.

10/10 Sangat Bagus

Melissa Torres or Henry

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 25 Mar 2024
Thank you for your 5 star review! We appreciate your stay with us and the time to leave us your feedback. We look forward to your next visit with us.

10/10 Sangat Bagus

Estelle

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect location and amazing view. Very large room
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 28 Feb 2024
Thank you for taking the time in leaving us a review on your stay with us. We are so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

2/10 Sangat Buruk

Jessica

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
This is a "Digital Hotel" so there is NO staff on property to help you if needed. Also there is an EXTREMELY LOUD Shisha bar and night club that plays music from 11pm - 4am about 50 ft. from the door of the upper hotel rooms. The patrons of that club use the bathroom facilities on the property and are very drunk and loud. Our room was not as advertised - it said there was a bed and a pullout couch to sleep 3 but there was no pullout couch and it only slept 2 people. We ended up having to leave the hotel and stay at another one since it was so loud at night we could not sleep. The folks on the phone did what they could which was basically refund us since they are not on property. Really disappointing. I would not recommend and will not stay again.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 28 Feb 2024
We are truly sorry that you had this experience while staying at our hotel. Unfortunately, the party took place on an adjacent, separate property and we had no prior knowledge of it or ability to prevent the gathering. Not only do we make sure our high standards are adhered to in order to make sure our guest have a comfortable and peaceful stay. We have many returning guests, excellent reviews online and take guest feedback very seriously. We thank you for taking the time to share your experience with us and hope to have the opportunity to host you again and exceed your expectations in the future.

10/10 Sangat Bagus

Micheal

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 28 Feb 2024
Thank you for your 5 star review! We appreciate your stay with us and the time to leave us your feedback. We look forward to your next visit with us.

10/10 Sangat Bagus

Brooke

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The views of the city from our room were awesome! The highlight of our stay was enjoying dinner and drinks at Yamaahiro...it was a wonderful experience!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 26 Feb 2024
We're very glad to hear that you enjoyed your stay with us and thank you for your time to leave us a review. We greatly appreciate and value your feedback. We look forward to having you again!

8/10 Bagus

Tanja

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
Upon arrival, finding the entrance was a little tricky. You do actually have to drive onto the restaurant property but then stay to the left to find the hotel gate. I also wasn’t prepared for the fact that there was no elevator, which can be tricky if you have a lot of luggage. The size of the room was great and the the view was amazing. The bed was very comfortable and nice bathroom amenities. Cleanliness could have been a little better. The floor felt dirty. The restaurant right next door was a nice bonus. Again, amazing views. Overall the location is also great for getting around Hollywood. Would stay again.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 23 Feb 2024
Thank you for your kind comments. We are so glad that you had a great stay with us. We will be please that you will stay with us again and would recommend us to others, we hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Thanks again for your pleasant feedback.

10/10 Sangat Bagus

Anastacio

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Great hotel, little difficult to find, but rooms are huge and very nice. Great view of the city.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 19 Feb 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked the hotel standards and that our accommodations fit your needs. Thank you again for sharing your experience with us. We would love to see you again.

10/10 Sangat Bagus

Dori

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 20 Feb 2024
Thank you for your 5 star review! We appreciate your stay with us and the time to leave us your feedback. We look forward to your next visit with us.

4/10 Buruk

Brianna

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
First room had a couple spiders moved to another unit. Bed towards our feet and a bunch of hairs and rusty bathroom faucet. The tub was clean but very worn out. My sleep was okay wouldn’t stay here again though
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 19 Feb 2024
Thank you for taking the time in leaving us a review and feedback on our property. We apologize that our service did not exceed your expectations. We will be sure to send this information to our Manager. Nothing means more to us than providing a great guest experience. Thank you for your time and we hope to have you as our guest in the future.

8/10 Bagus

Jorge

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Nice view and property
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 15 Feb 2024
Thank you for the great review! Our agent will be happy to hear your feedback on his service. We look forward to having you again!

10/10 Sangat Bagus

Harut

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great view, location & room. No issues, would book again
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 14 Feb 2024
We're very glad to hear that you enjoyed your stay with us and thank you for your time to leave us a review. We greatly appreciate and value your feedback. We look forward to having you again!

8/10 Bagus

paola

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Big rooms, reformed new in a old building but with character! Customer service was super friendly and helpful; we had quite a few requirements. Great view of the city
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 6 Feb 2024
We're very glad to hear that you enjoyed your stay with us and thank you for your time to leave us a review. We greatly appreciate and value your feedback. We look forward to having you again!Hollywood Hills Hotel

4/10 Buruk

Suzanne

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 6 Feb 2024
We truly regret your recent experience of our hotel. We take guest experience seriously and will address your concerns. We apologize that our service did not exceed your expectations. Nothing means more to us than providing a great guest experience. Please reach out to us directly as we'd like to see what we can do to earn your return business. We have many returning guests, excellent reviews online and take guest feedback very seriously. We thank you for taking the time to share your experience with us.

2/10 Sangat Buruk

Leon

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Hollywood Hills Hotel pada tanggal 2 Feb 2024
Hello and thank you for your feedback. We'd like to understand the circumstances that led to your review, Please reach out to us directly and we will see what we can do to resolve and earn your return business. Thank you for your time and we hope to have you as our guest in the future.

10/10 Sangat Bagus

Chloe

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 31 Jan 2024
We're very glad to hear that you enjoyed your stay with us and thank you for your time to leave us a review. We greatly appreciate and value your feedback. We look forward to having you again!Hollywood Hills Hotel

10/10 Sangat Bagus

Dimo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 31 Jan 2024
Thank you for taking the time in leaving us a review on your stay with us. We are so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

10/10 Sangat Bagus

Leslie

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was so beautiful by the pool area and we had a beautiful view of the city.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 25 Jan 2024
Thank you for your 5 star review! We appreciate your stay with us and the time to leave us your feedback. We look forward to your next visit with us.

2/10 Sangat Buruk

Christian

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 23 Jan 2024
Hello and thank you for your feedback. We encourage guests to contact us by phone or text if there is any issue during your stay and we will resolve asap. Had we been made aware of any issue you were unhappy with while you were with us, we would have gladly remedied and done everything possible to make your stay comfortable.We'd like to understand the circumstances that led to your review. Please reach out to us directly and we will see what we can do to resolve and earn your return business. Thank you for your time and we hope to have you as our guest in the future.

4/10 Buruk

Thomas

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Great views and location. Room 303 smelled horrible. The exterior, while mostly hidden, is not appealing. Won’t stay again.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 17 Jan 2024
We are truly sorry that you had this experience while staying at our hotel. We encourage guests to contact us by phone or text if there is any issue during your stay and we will resolve asap.Had we been made aware of any issue you were unhappy with while you were with us, we would have gladly remedied and done everything possible to make your stay comfortable. Please reach out to us directly and we will see what we can do to resolve and earn your return business.We thank you for taking the time to share your experience with us.

10/10 Sangat Bagus

Juanpablo

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great views.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Hollywood Hills Hotel pada tanggal 15 Jan 2024
We're very glad to hear that you enjoyed your stay with us and thank you for your time to leave us a review. We greatly appreciate and value your feedback. We look forward to having you again!

8/10 Bagus

Mike

Disukai: Kebersihan, kondisi & fasilitas properti
Love the location
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Hollywood Hills Hotel pada tanggal 16 Des 2023
Thank you for the great feedback! We look forward to having you stay with us again.

10/10 Sangat Bagus

Dustin

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Hollywood Hills Hotel pada tanggal 31 Jan 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked the hotel standards and that our accommodations fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

10/10 Sangat Bagus

Bryan

Disukai: Kebersihan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hollywood Hills Hotel pada tanggal 12 Des 2023
Thank you for your 5 star review! We appreciate your stay with us and the time to leave us your feedback. We look forward to your next visit with us.

8/10 Bagus

Tahona

Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hollywood Hills Hotel pada tanggal 11 Des 2023
Thank you for the great feedback! We look forward to having you stay with us again.

10/10 Sangat Bagus

Garth

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It is such a wonderful place to relax and recharge reviews. Amazing. It’s quiet Serena and clean. I couldn’t ask for more for a place to stay.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hollywood Hills Hotel pada tanggal 7 Des 2023
Thank you for your kind comments. We are so glad that you had a great stay with us. We will be please that you will stay with us again and would recommend us to others, we hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Thanks again for your pleasant feedback.

10/10 Sangat Bagus

Adam

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
👍
Menginap 2 malam pada bulan November 2023
Tanggapan dari Hollywood Hills Hotel pada tanggal 28 Nov 2023
Thank you for the great feedback! We look forward to having you stay with us again.

10/10 Sangat Bagus

Maya

Menginap 2 malam pada bulan November 2023
Tanggapan dari Hollywood Hills Hotel pada tanggal 7 Des 2023
Thank you for your 5 star review! We appreciate your stay with us and the time to leave us your feedback. We look forward to your next visit with us.

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Hollywood Hills Hotel pada tanggal 14 Nov 2023
Thank you for the great feedback! We look forward to having you stay with us again.

10/10 Sangat Bagus

Raul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Enjoyed very much.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Hollywood Hills Hotel pada tanggal 14 Nov 2023
We're very glad to hear that you enjoyed your stay with us and thank you for your time to leave us a review. We greatly appreciate and value your feedback. We look forward to having you again!

2/10 Sangat Buruk

Ernesto Eugenio

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Dont let the pictures deceive you. This place is terrible. The rooms are run down. Access into the gated area is so hard to get into. The rooms are old and carpets is worn and stained. The glass in the front was cracked Bathtub is peeling and smells. Dont be fooled. Its secluded up in the hills and had to ask where the hotel was. The only good thing was the AC unit.
Tanggapan dari Hollywood Hills Hotel pada tanggal 2 Nov 2023
We truly regret your recent experience of our hotel and we do appreciate your feedback. We take guest experience seriously and will address your concerns. We apologize that our service did not exceed your expectations. Nothing means more to us than providing a great guest experience, and we apologize that we let you down in this way.We encourage guests to contact us by phone or text if there is any issue during your stay and we will resolve asap. Please reach out to us directly as we'd like to see what we can do to earn your return business.We have many returning guests, excellent reviews online and take guest feedback very seriously. We thank you for taking the time to share your experience with us.

8/10 Bagus

Lacy

Disukai: Kebersihan
Beautiful view
Best view ever. Zero amenities.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Hollywood Hills Hotel pada tanggal 31 Okt 2023
Thank you for taking the time to provide feedback on your stay with us. We take guest experience seriously and will address your concerns. We look forward to having you stay with us again.

8/10 Bagus

Marvin

Tidak Disukai: Staf & layanan
I liked it room was nine
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Hollywood Hills Hotel pada tanggal 30 Okt 2023
Thank you for the great feedback! We look forward to having you stay with us again.

8/10 Bagus

Ana

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The bed and the sofa were very comfortable! Interior of the room was great. The exterior of the property did not look very good. Parking was limited.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Hollywood Hills Hotel pada tanggal 26 Okt 2023
Thank you for taking the time to provide feedback on your stay with us. We take guest experience seriously and will address your concerns. We look forward to having you stay with us again.

6/10 Cukup Baik

Mary Grace

Just okay
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Hollywood Hills Hotel pada tanggal 26 Okt 2023
Thank you for taking the time to provide feedback on your stay with us. We take guest experience seriously and will address your concerns. We look forward to having you stay with us again.

4/10 Buruk

Rachelle

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas
They have a beautiful location but not walkable very isolated. Not welcoming at all the only options to check in are online when you don't have wifi as we travel using wifi not purchasing an extra plan for the us as we have never needed it until now. I was very sick and needed a drug store and couldn't speak to a person as there is no front desk for assistance in any way. We have never experienced this and don't ever want to again.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Hollywood Hills Hotel pada tanggal 24 Okt 2023
Thank you for taking the time in leaving us a review and feedback on our property. We apologize that our service did not exceed your expectations. We will be sure to send this information to our Manager. Nothing means more to us than providing a great guest experience, and we apologize that we let you down in this way. We'll do better for you next time.

10/10 Sangat Bagus

Douglas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Convenient Stay
Amazing views of downtown, comfortable spacious room, walking distance to Hollywood Bowl
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Hollywood Hills Hotel pada tanggal 23 Okt 2023
Thank you for your kind comments. We are so glad that you had a great stay with us. We will be please that you will stay with us again and would recommend us to others. We hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Thanks again for your pleasant feedback.

2/10 Sangat Buruk

Kyra

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Hollywood Hills Hotel pada tanggal 10 Nov 2023
Hello and thank you for your feedback. We'd like to understand the circumstances that led to your review and see what we can do to resolve and earn your return business. Please reach out to us directly. Thank you for your time and we hope to have you as our guest in the future.

10/10 Sangat Bagus

Paula

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The entire experience was great! Thank you for the views and memories 💝
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Hollywood Hills Hotel pada tanggal 17 Okt 2023
Thank you for your kind comments. We are so glad that you had a great stay with us. We will be please that you will stay with us again and would recommend us to others, We hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Thanks again for your pleasant feedback.