Teras/patio

Ulasan untuk Omni Los Angeles Hotel at California Plaza

4.5 out of 5
Omni Los Angeles Hotel at California Plaza
251 S Olive St, Los Angeles, CA

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 1274 dari 1848 ulasan" "
Penilaian 8 - Bagus. 338 dari 1848 ulasan" "
Penilaian 6 - Cukup Baik. 109 dari 1848 ulasan" "
Penilaian 4 - Buruk. 60 dari 1848 ulasan" "
Penilaian 2 - Sangat Buruk. 67 dari 1848 ulasan" "

9,2/10

Kebersihan

9,4/10

Staf & layanan

8,8/10

Fasilitas

9,2/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Chris

Bepergian bersama teman
Close walk to the Pershing metro station. Uphill walk coming back. Several homeless people in the area of the metro.
Menginap 3 malam pada bulan Mei 2024

8/10 Bagus

Carolyn

Great location for concert hall and other DTLA attractions. Efficient and friendly staff.
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Shawn

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy location to walk to sites.
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Michael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
What a great hotel!! Our short stay was just incredible. Frankly, I can’t remember customer service as good as at this place. The staff starting from reception to breakfast restaurant to valet was simply amazing. They offer to drive you anywhere within 3 miles from hotel and bring young back in a nice car. When we arrived my wife was feeling quite unwell with either food poisoning or stomach virus, so check in staff offered extra water and other drinks. They subsequently brought microwave in to the room so we can warm some food. Amy at the restaurant was also very nice. Huge thank you to all who made our challenging 2 night stay a great experience. It will be definitely our hotel of choice in future trips to LA. Michael & Irene from Chicago
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Patrick

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We had not stayed in DT LA before. VERY pleased with the location and facilities. Staff was great. We highly recommend this OMNI.
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Amy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Allison

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

August

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good location if you need to stay in Down Town
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Hyungsoo

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love the staffs, check out time is at 12pm
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Daphne

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Edvin

Disukai: Kebersihan
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Radwa, Chandler

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We really enjoyed our stay
Menginap 2 malam pada bulan April 2024
Tanggapan dari Robbie Nasser, General Manager pada tanggal 29 Apr 2024
We are so delighted to hear you had a wonderful experience with us. We look forward to serving you again in the near future.

10/10 Sangat Bagus

Gustavo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everithing is fine
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Scott David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
All good.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Naoaki

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Alicia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent service
Menginap 2 malam pada bulan April 2024
Tanggapan dari Robbie Nasser, General Manager pada tanggal 29 Apr 2024
Thank you for letting us take care of you during your stay in Los Angeles! We are so pleased you had a wonderful experience.

10/10 Sangat Bagus

Kashif

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Manisha

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Customer setvice
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Stacy

Bepergian dalam rombongan, Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti
Sabrina & Tim were the best employees ever. Made sure every commodification was met and went and above and beyond for my stay! I would recommend them to be promoted to vacation planners because they did the BEST!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Robbie Nasser, General Manager pada tanggal 29 Apr 2024
Thank you so much for your recognition of all the efforts by Sabrina and Tim! We have ways of recognizing our associates when their performance is mentioned, and I will make sure that this happens with them. It was a pleasure, and we would sincerely hope to have the opportunity to do serve you again in the very near future.

10/10 Sangat Bagus

Dawn

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The service desk clerk was so nice and very helpful
Menginap 2 malam pada bulan Februari 2024

8/10 Bagus

Paul

Bepergian bersama keluarga
This hotel is fine for a stay in LA. I would stay there again. There was not enough light in the room. The valet did not answer the phone when I called to bring our car around. We couldn’t find the glasses as they were hidden under the TV.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Robbie Nasser, General Manager pada tanggal 29 Apr 2024
We love to hear that you enjoyed your stay with us, and will return again in the future. Your feedback is greatly appreciated, and we will be sure to share it with our team so we can address them for a more pleasant experience for you next time.

2/10 Sangat Buruk

Robert

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Their computer system was down and also the rooms weren’t updated for the price I was paying and very outdated
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Robbie Nasser, General Manager pada tanggal 18 Apr 2024
Thank you for sharing your concerns about your recent stay with us. We deeply regret and our truly sorry for the inconveniences and frustrations you experienced due to the technical issues with our system. We appreciate your understanding and graciousness in sharing your experience with us. We hope to have the opportunity to serve you again for a much smoother and enjoyable stay in the future

8/10 Bagus

Kimberly

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Maricelle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Matthews

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
From the moment you arrive, you are treated with courtesy and care. Love the quiet, old school, East Coast feel of the place — right in the middle of DTLA (downtown LA). Across the street from the Broad, the Disney Concert Hall, and the Music Center and right next to the Museum of Contemporary Art — fabulous location!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Robbie Nasser, General Manager pada tanggal 18 Apr 2024
Sounds like you had a memorable stay, and we are so pleased to hear that! If you travels ever bring you through Los Angeles, we hope you will remember us. Thank you again for such great compliments!

10/10 Sangat Bagus

Melissa, Quartz Hill

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful hotel close to points of interest
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Benito

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Annie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I truly can say that our experience with Omni Hotel from the greeting at the door by the Bellmen. The associates at the front desk were great wonderful personalities Sabrina Sicre one of the first associates that I had contact with by phone was outstanding her guidance helped me so much so patient and very kind. When I actually got to meet her I knew it was her just by the way she treated me,then there was Tim Prater he told us of some great places to eat and visit during our stay. When calling for things we needed Prime Hendrix took care of any request without hesitation these workers are an asset to the Hotel. Thank you so much all of you. The grounds are beautiful the terrace soo nice we spent time out there with the fire pit on. I would recommend anyone to stay there The shuttle service excellent our driver Robin oh he knows downtown dropped us off and picked us up several times it’s the best we loved not driving. Keep up the excellent work!!!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Robbie Nasser, General Manager pada tanggal 29 Apr 2024
Thank you so much for your recognition of our associates! We have ways to recognize and appreciate them for all their efforts in ensuring our guests are taken care of, and have a memorable experience. We look forward to welcoming you back soon.

10/10 Sangat Bagus

Lisha

Traveler bisnis, Bepergian bersama keluarga
Great location.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Nicholas

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Maeve

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Peaceful, professional.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Barry Carmine

Traveler bisnis
The staff is extremely helpful and I would especially like to commend Tom for coordinating an early check in with me
Menginap 1 malam pada bulan April 2024
Tanggapan dari Robbie Nasser, General Manager pada tanggal 29 Apr 2024
Thank you for taking the time to recognize Tom and his commitment to providing our guests with a memorable stay! We look forward to the opportunity to serve you again in the near future.

8/10 Bagus

Pollyanna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice property, friendly staff. Area around the hotel had a fun dining area, but at night it did feel a bit unsafe. Also quite a bit of condensation happened on the inside of the window. Enough to drip onto carpet and make it very wet.
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Michelle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Albert

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Pedestrian paths and walking distance to many eating establishments and tourist venues
Menginap 2 malam pada bulan April 2024

6/10 Cukup Baik

Emmanuel

Nothing worked
Menginap 1 malam pada bulan April 2024
Tanggapan dari Robbie Nasser, General Manager pada tanggal 23 Apr 2024
We are so sorry to see your 3 star rating. As we continue to strive to exceed the expectations of our guests, any further details regarding your stay would be most appreciated and helpful. Thank you!

10/10 Sangat Bagus

Juliet

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice rooms, friendly staff noon check out time! Close to everything downtown. Well stay here again.
Menginap 2 malam pada bulan Maret 2024

10/10 Sangat Bagus

Monica

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property is beautifully maintained and thw entire staff provides stellar service. This property is perfectly located amd easy to navigate getting around.
Menginap 2 malam pada bulan Maret 2024

6/10 Cukup Baik

Edgar

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Robbie Nasser, General Manager pada tanggal 23 Apr 2024
We are so sorry to see your 1 star rating. As we continue to strive to exceed the expectations of our guests, any further details regarding your stay would be most appreciated and helpful. Thank you!

10/10 Sangat Bagus

Brenda

Bepergian bersama teman
We love the customer service our room was very clean and spacious we definitely stay at Omni hotels.
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Darneisha

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I love how courteous the ladies are at the check in desk, also how attentive the valet staff is. We went to NOE restaurant and the host was amazing. Overall great experience. Check out was great as well. I signed up for the rewards program.
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Enjoyed our stay. We'll be back
Menginap 5 malam pada bulan Maret 2024

10/10 Sangat Bagus

Esmeralda

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Was told I was going to get a free dinner. They told me I was going to get the dinner cost refunded during my checkout. I had to start driving back home, was told they’d contact me when issue was resolved. I was still charged, nobody contacted me back regarding the refund.
Menginap 2 malam pada bulan Maret 2024

10/10 Sangat Bagus

Ricardo

Great stay
Menginap 4 malam pada bulan Maret 2024

10/10 Sangat Bagus

MEIDONG

Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

James

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Me and my wife love the Omni. It’s always great service there from valet to housekeeping. Plus we love the grand central market is only minutes walking. Definitely 5 stars in every aspect!
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Trish

Menginap 2 malam pada bulan Maret 2024

2/10 Sangat Buruk

Vanessa K.

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan
Car got broken into on the same street parking, bathroom was nasty tub had someone’s blood still in it, fridge was leaking water, and old dirty cleaning rags left on bathroom floor. I left early.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Robbie Nasser, General Manager pada tanggal 25 Mar 2024
Thank you for bringing this to our attention. We are truly sorry to hear about your stay with us. It sounds like a very frustrating experience, which does not meet our standards of providing our guests with a home away from home. Please rest assure that our team will look into the issues you encountered, and address them accordingly. Since we are not able to patrol the streets, we suggest that our guests park their vehicles on property with us. Again, this is not the typical service we are known for. We hope to have another opportunity in the future to provide you with a more memorable experience.

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
.
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Robert, Mountlake Terrace

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location for getting to different areas aound LA. The bar was nice, and the staff was great!
Menginap 2 malam pada bulan Maret 2024