"Upon opening the door to our room, my first impression was the door was very marked up. we got inside and found a nice spacious room. Immediately it was clear that the walls were just as marked up as the front door. we tried to lower the sun shade and it didn’t work. per instructions, we sent a text and received no response. i went downstairs and talked to the one person working who told me someone would immediately be up to fix it. That didn’t happen. We then noticed there was popcorn all over the room that was never vacuumed up. we sent another text to no avail. i went back downstairs to the one person working and he looked at me as if we hadn’t just talked. it was never cleaned. Much to my surprise, the sun shade was fixed by the time we returned to dinner. the worker didn’t bring a ladder to the room and clearly used the sitting chair to stand upon to fix it. This is way over priced for what they delivered. The lobby and roof bar are beautiful however."