Dear Charlotte, We're sincerely sorry to hear about your recent experience. Your feedback is deeply concerning, and we apologize for any discomfort caused by the issues you encountered. Please know that cleanliness and guest comfort are our top priorities, and we take your comments very seriously. We'll address this matter internally to ensure it doesn't happen again. We truly value your patronage and hope you'll reconsider giving us another chance to provide you with a much-improved stay in the future.Sincerely,Hotel Management

Dear Andrew, Thank you for your excellent feedback! We're delighted you had such a positive experience at Extended Stay America. It's our pleasure to provide exceptional service to our guests, and we're thrilled that you found our staff excellent. Your satisfaction is our top priority, and we're grateful for the opportunity to host you. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management

Dear Linda, We appreciate your feedback. We take your concerns about the shower drain seriously. We will share this with our maintenance team to fix it immediately. We understand the frustration this must have caused and assure you that what you experienced is unacceptable by our standards. Please allow us another opportunity to regain your trust and confidence again.Sincerely,Hotel Management

Dear Michael, Thank you for choosing us. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced with us. We hope you will give us another chance to provide a more enjoyable stay.Sincerely,Hotel Management

Dear Sunni, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

Dear Guest, We apologize for the inconvenience you encountered during your stay. We will address the lack of amenities in the room to ensure that future guests have a more comfortable experience. Moreover, we apologize for the cleanliness issues you mentioned and are committed to improving our housekeeping standards. We will also promptly investigate and rectify the water pressure and shower head problems to ensure a more pleasant shower experience. We hope you will consider staying with us again, as we are committed to providing a better experience for our guests. Sincerely,Hotel Management

Dear Guest, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Darlene, We are so grateful for your words about your recent trip and appreciate our reasonable price. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Our team is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Alise, On behalf of our entire staff, we sincerely apologize if we did not meet your expectations during your visit. We never want a guest to leave unhappy, and we are disappointed this was your experience. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management

Dear Latorya, Thank you for sharing feedback. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear ThuHa, Thank you for being our guest. It is glad to know you had a pleasant stay and found our staff friendly and hotel clean. However, we are sorry for not meeting the expectations and that you felt the need to update our property. Your comments are welcomed and shared with the team for further action plans. We hope you will return so we can make it up to you. Sincerely,Hotel Management

Dear Ameka, Thank you for being our guests at Extended Stay America and sharing your feedback. Everyone works hard and provides the best service to our guests. So we are grateful to know you recognize their effort; thank you for appreciating the hospitality you received from our staff. We hope you will stay with us again on your next visit to the city.Sincerely,Hotel Management

Dear Marcovalerio, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable trip for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. On the contrary, considering our helpful staff, we hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Ameka, Thank you for sharing your comments regarding your time at Extended Stay America. It's great to know you loved everything about your suite. We take pride in providing friendly service and homelike comforts for an enjoyable stay and appreciate you recognizing our efforts! We look forward to welcoming you back for another visit and wish you all the best with your travels. Sincerely,Hotel Management

Dear Joaquim, Thank you for choosing our hotel for your visit to Louisville. While we are glad you were satisfied with the value you received compared to the price, we are disappointed that we did not meet all of your expectations. We apologize for any issues that kept your stay from being perfect. We are committed to improving our services and accommodations and hope you will consider trying us again next time you revisit our area.Sincerely,Hotel Management

Dear Pangie, Thank you for being our guest and for your wonderful feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the area. Sincerely,Hotel Management

Dear Michele, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management

Dear Bradley, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management