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Ulasan untuk Home2 Suites by Hilton Louisville Downtown NuLu

3 out of 5
Home2 Suites by Hilton Louisville Downtown NuLu
240 South Hancock Street, Louisville, KY

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 422 dari 758 ulasan" "
Penilaian 8 - Bagus. 179 dari 758 ulasan" "
Penilaian 6 - Cukup Baik. 69 dari 758 ulasan" "
Penilaian 4 - Buruk. 40 dari 758 ulasan" "
Penilaian 2 - Sangat Buruk. 48 dari 758 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

8,2/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Larry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024

8/10 Bagus

Jonathan

Traveler bisnis, Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
The pool was dirty. Other than that everything was good.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Le'Joy, Indianapolis

Menginap 1 malam pada bulan April 2024

8/10 Bagus

Brett

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great new hotel. Nice mini kitchen in the room. Fast check in. Only issue, mattress was a little soft.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Jody Thompson, GM pada tanggal 22 Apr 2024
Thank you for staying with us. We are pleased you enjoyed your stay overall.

6/10 Cukup Baik

Robert

Bepergian bersama teman
Breakfast was not what was advertised The food served was cold .
Menginap 1 malam pada bulan April 2024
Tanggapan dari Jody Thompson, General Manager pada tanggal 22 Apr 2024
Thank you for your feedback. I will research your concerns with breakfast to ensure we are providing the hot breakfast Home2 Suites is known for.

10/10 Sangat Bagus

Melissa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was extremely nice, room was above expectation. I wish there was a hot tub though, arter a long drive it wouldve been nice to relax in it. I was able to find 1 last parking spot in the back otherwise i wouldve had to park across the strest. Overall i am pleased with my visit
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jody Thompson, General Manager pada tanggal 22 Apr 2024
Thank you for the wonderful review! We are pleased you enjoyed your visit overall and that we took such great care of you. We appreciate your choosing our hotel for your travel needs.

4/10 Buruk

Chandra

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jody-GM pada tanggal 25 Feb 2024
I am very sorry that your stay did not meet your, nor our, expectations. Please feel free to contact the hotel directly should you wish to provide more details. Thank you for your feedback.

10/10 Sangat Bagus

Brittny

Traveler bisnis
Disukai: Kenyamanan kamar
Tidak Disukai: Kebersihan
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Jody-GM pada tanggal 25 Feb 2024
Thank you for the excellent review! We are so pleased you enjoyed your time with us and hope to host you again in the future!

4/10 Buruk

Amanda

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jody-GM pada tanggal 25 Feb 2024
Thank you for your feedback. I am very sorry that your visit was not as you had hoped. Please feel free to contact the hotel directly with more information so that we can ensure it does not occur again going forward. We appreciate your staying with us and telling us about your experience.

6/10 Cukup Baik

Anne P

Bepergian bersama hewan peliharaan
Disukai: Kondisi & fasilitas properti
They don’t check the key cards before they hand them wand I had to make several trips back to the front desk to get them fixed. Very frustrating!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jody-GM pada tanggal 25 Feb 2024
I am sorry that you had difficulty with your keys. We make the keys when we check you in so there should be no issues. We will check the lock itself to ensure this does not occur in the future. Thank you for letting us know.

10/10 Sangat Bagus

Clifford

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
There was a slight listing issue through Expedia but the gentleman at the desk handled it without any issue.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Jody-GM pada tanggal 30 Jan 2024
Wonderful to hear we were able to help you with your reservation and that you enjoyed your visit over all. Thank you for the great feedback!

10/10 Sangat Bagus

ruth

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Front. Desk. Person. Helped me with my luggage. Since I’m elderly. Greatly appreciated his help
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Jody, GM pada tanggal 27 Jan 2024
Thank you so much for letting us know! I will share this with our team. I hope you enjoyed your visit with us!

10/10 Sangat Bagus

Ricardo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Perfeito
Perfeita
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Jody Thompson, General Manager pada tanggal 9 Jan 2024
Thank you!

10/10 Sangat Bagus

Donna, Indianapolis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Only change would be "Do Not Disturb" signs available. Our room didn't have one.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Jody Thompson, General Manager pada tanggal 9 Jan 2024
I will make sure my team takes care of this asap. Thank you for letting us know!

10/10 Sangat Bagus

Rikus

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tanggapan dari Jody Thompson, GM pada tanggal 21 Des 2023
Thank you!

8/10 Bagus

Rocco

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A nice property in a great location within walking distance of some distilleries and downtown
Tanggapan dari Jody Thompson, GM pada tanggal 13 Feb 2024
Thank you for your review. We are pleased you enjoyed our location and all of the fun things to do within walking distance.

2/10 Sangat Buruk

Diana

Tidak Disukai: Kebersihan, staf & layanan
Staff was rude at check-in, had to pay for parking which first for us considering we cone here 4 times a year. Barely had hot water, and breakfast has changed. This will be our last time staying. Other guests were also complaining
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Jody Thompson, General Manager pada tanggal 18 Des 2023
Thank you for letting us know about your recent visit. I am very sorry that your stay did not meet your, nor our, expectations. We are under new management and working to get the breakfast up to the Home2 standards. We will take your observations to heart as we continue to improve our hotel.

2/10 Sangat Buruk

Michael

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
People were stomping above us and hitting the walls on both sides of us for 4 days straight. The breakfast was good the first morning but then by the fourth day (Sunday) there was nothing even left out that wasn't still there from the first morning. It seems like nobody wants to be there and it's a dirty building that needs better care. Tub was broken. And they make you request cleaning. Nobody works. It's obviously just to collect a check. Meanwhile me and my family were trying to have a vacation. Fool me once.
Tanggapan dari Jody Thompson, General Manager pada tanggal 6 Des 2023
I am so sorry to hear that you had such a bad experience. I have just recently become the manager at this hotel and working on addressing the issues here. We have already made positive changes and are looking forward to getting this hotel to the standards you expect from Hilton. I appreciate your letting us know about your visit so that we may continue to improve.

10/10 Sangat Bagus

Kellie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Jody Thompson, General Manager pada tanggal 24 Nov 2023
Thank you for staying with us and for telling us about your visit.

10/10 Sangat Bagus

Scott

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023
Tanggapan dari GM pada tanggal 6 Nov 2023
Thank you for the great review! We are thrilled that you enjoyed your stay!

6/10 Cukup Baik

Lucia

Bepergian bersama keluarga
Disukai: Fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Toilet made leaking sound that they couldn’t fix. Pool was closed our entire stay
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Home2 Team Member- Joy pada tanggal 1 Nov 2023
Thank you for staying with us at Home2 Suites! We appreciate your feedback and will continue to work hard to earn a 5 star when you come back! Please come back!

10/10 Sangat Bagus

Shawn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff was very friendly, the property was very clean and quiet. Parking different but luckily we were able to get a spot in front of the hotel. Overall it was a great experience. We will do it again!!!
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Joy- Home2 Team Member pada tanggal 1 Nov 2023
Thank you for staying with us at Home2 Suites. We are so happy you enjoyed your time with us! Please come back!

4/10 Buruk

Ashley

Disukai: Kenyamanan kamar
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Expected better from a Hilton property
Disappointed with our stay, won't stay again. Room was not clean . . . shampoo/body wash dispensers were empty. Bathroom ventilation fan was not working. Stayed on the 5th floor and the corridors were very dimly lit . . . not what you want to see when you open a hotel door in a strange city.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Joy- Home2 Team Member pada tanggal 28 Okt 2023
Thank you for your feedback. We will definitely fill that shampoo and bodywash. We have changed to a new brand "ZERO"and we are going through it very fast. I apologize for any inconvenience this caused you. Thank you for staying with us. We welcome you back! Please give us another chance. We can correct this.

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Cold or hot shower
Not able to control water temp in the shower. It was just cold or really hot
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Joy- Home2 Team Member pada tanggal 28 Okt 2023
Thank you for your feedback. We will look into this. I apologize for any inconvenience this has caused. We certainly invite you back. We care about you!

2/10 Sangat Buruk

Adam

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Jody Thompson, General Manager pada tanggal 17 Nov 2023
Thank you for your response. I am sorry you did not enjoy your visit with us. I appreciate your letting us know so that we may improve.

10/10 Sangat Bagus

Stephen

Disukai: Fasilitas
Convenient
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari GM pada tanggal 25 Okt 2023
Thank you for your recent stay here at our hotel! We’re proud you chose Home2 Suites for your visit and look forward to welcoming you back the next time your travels bring you to Louisville.Yours in Hospitality,Jody ThompsonGeneral Manager

10/10 Sangat Bagus

Susana

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was amazing. The staff was very helpful and had no issues at the hotel.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Joy- Home2 Team Member pada tanggal 28 Okt 2023
Thank you for your feedback! This is exactly the stay we expect for our guests! We really care about you. Thank you a nd please come back!

10/10 Sangat Bagus

Alida

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Home2 Team Member- Joy pada tanggal 9 Okt 2023
Thank you for staying with us! We appreciate you. We appreciate your feedback! We welcome you back!

10/10 Sangat Bagus

Patrick

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Everything about the stay was excellent. The staff was great and the room was beautiful.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Home2 Team Member- Joy pada tanggal 9 Okt 2023
Thank you for your feedback! We love what we do! We appreciate you. We welcome you back!

10/10 Sangat Bagus

sakae

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
フロントの方は、皆さん親切でした。 ここから、エジソンハウスやバーボンの会社、モハメッドアリ記念館、ウォーターフロント地区に歩いて行けます。
Menginap 2 malam pada bulan September 2023
Tanggapan dari Joy- Home2 Team Member pada tanggal 28 Okt 2023
YaY! You are very welcome. We thank you for your feedback! We care and I am happy you enjoyed your time with us! Please come back!

8/10 Bagus

Alex

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great front desk staff, Josh was very kind.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Home2 Team Member- Joy pada tanggal 9 Okt 2023
Thank you for your review! We appreciate you. Thank you for the mention of Josh! He is a guest favorite! Josh cares! Please come back!

10/10 Sangat Bagus

Whitney

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2023
Tanggapan dari Home2 Team Member- Joy pada tanggal 9 Okt 2023
Thank you for your high remarks! We appreciate you and your stay! Please come back!

4/10 Buruk

Whitney Nicole

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan September 2023
Tanggapan dari Joy- Home2 Team Member pada tanggal 28 Okt 2023
Hi Whitney! We are so happy you stayed with us at Home2. Please come back! We welcome you!

6/10 Cukup Baik

Jim

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Didn’t tell us they don’t clean the room, sink didn’t drain and didn’t fix it (had 3 days), hot water in shower had no water pressure, extra pillows had no pillow cases
Menginap 2 malam pada bulan September 2023
Tanggapan dari Home2 Team Member- Joy pada tanggal 16 Sep 2023
Thank you for the feedback. We apologize for any inconvenience this caused you during your stay. Room service is available upon request. Always let the staff know if you need anything. We have pillowcases. We have water pressure. We fixed the slow drain. I did not know it continued to be an issue. We care. Thank you. Please come back!

10/10 Sangat Bagus

Diane

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Staff was awesome! Very friendly! Room was clean and comfortable. Would stay there again.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Home2 Team Member- Joy pada tanggal 16 Sep 2023
Thank you for your feedback! We certainly love what we do here! Thank you for staying with us. I am so happy to hear your stay was clean and comfortable. Thank you for team recognition too! We sincerely care! Please come back!

8/10 Bagus

Kurt

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice hotel in downtown Louisville
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Home2 Team Member- Joy pada tanggal 16 Sep 2023
Thank you for your feedback! We appreciate you and hope to see you again soon!

10/10 Sangat Bagus

calvin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The front desk people were very polite and nice made me feel very welcome and safe I'm definitely recommend this place
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Home2 Team Member- Joy pada tanggal 16 Sep 2023
Thank you! We love having you! Please come back!

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Home2 Team Member- Joy pada tanggal 19 Agu 2023
Great! Thank you.

10/10 Sangat Bagus

Margaret

Bepergian bersama keluarga
Disukai: Fasilitas
Everyone was very helpful!
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Home2 Team Member- Joy pada tanggal 10 Agu 2023
Thank you! We love having you! Please come back!

8/10 Bagus

Dalecia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We enjoyed the property and the area around the property. We booked two king suites but we’re given two queen suites because they had already booked our room.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Home2 Team Member- Joy pada tanggal 10 Agu 2023
Hi there! Thank you for staying with us! Unfortunately, we did go down a few rooms because of the HVAC. We know that you needed the a/c during this warm Summer. Please come back! We care for every guest!

6/10 Cukup Baik

Sheri

Bepergian bersama teman
Disukai: Staf & layanan
The property does not look like its picture on Expedia. We did not feel safe in the area. The parking was limited and we had to pay for it, which was not apparent on the Expedia site. The room decor was dated and appeared dingy, although it was clean. The staff however, were friendly.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Home2 Team Member- Joy pada tanggal 10 Agu 2023
Thank you for staying with us! We love having you! I love the NuLu area, and I'm sorry you didn't get the full experience. This is a beautiful area and has so much to offer. We welcome you back!

6/10 Cukup Baik

Adam

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Not well taken care of
This hotel seems to be rather new but unfortunately not well taken care of. Could certainly use better cleaning and doesn't seem to be any concern about fixing even small broken things on the property. Stained carpeting in the room and general lack of attention to cleanliness.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Home2 Team Member- Joy pada tanggal 10 Agu 2023
Thank you for staying with us! I appreciate your feedback. We work continuously to make every guest happy and satisfied. We will use this photo for some training. We care. Please come back!

8/10 Bagus

Michael

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Home2 Team Member- Joy pada tanggal 19 Agu 2023
Thank you for staying with us! We appreciate your review.

4/10 Buruk

Lylac

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas
Staff was always extremely helpful and nice! With that being said, most of the issues I had concerned the state of the room. In the shower, there was a small elastic wrapped with curly hair around one of the shampoo bottles so it clearly was not looked at or cleaned. Also, after walking around in the hotel room without any slippers, the bottom of my feet became dirty, which means the carpet in the room was dirty. The remote to the TV did not work and the microwave did not work. I called to inform the front desk and we were told someone would come up and look at it.. I just felt it should have been checked prior to us checking in. They are pretty convenient and affordable, just need to work on the cleanliness and preparedness of the room. Also, the walls/floors are a bit thin, I think a family with small children may have been in the floors above us and you could hear them running around the room from 8am to 3am.. and it made it difficult to sleep.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Home2 Team Member- Joy pada tanggal 10 Agu 2023
Thanks for your feedback! We care. Please come back and give us another chance. We are always making improvements.

10/10 Sangat Bagus

Myron

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Juni 2023
Tanggapan dari Joy- Home2 Team Member pada tanggal 21 Jul 2023
Thank you for your recent stay at Home2 Suites by Hilton NuLu! We are so happy to have you! Thank you for your 10 out of 10 review! We appreciate the high marks! Please come back! We welcome you!

10/10 Sangat Bagus

David

Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Joy- Home2 Team Member pada tanggal 24 Jun 2023
Love it so much! Thank you for loving us! We welcome you back! Thank you!

6/10 Cukup Baik

Kelli

Bepergian dalam rombongan
Disukai: Kondisi & fasilitas properti
Better than the last time…
Upon checking into our room we found the garbage can full of garbage from the previous guests. Staff did come and remove it immediately. There were four registered guest in our room and only two wash cloths we had to constantly request more and were were told they hadn’t been laundered. This happens every time I stay here.
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Deveenier Brooks, General Manager pada tanggal 22 Jun 2023
KelliThank you for sharing your experience about your recent stay at our property. We apologize for the manner your room was in when you arrived. I have spoken to our housekeeping team about your experience and we are taking steps to ensure this does not happen again. We look forward to welcoming you Home again soon.

10/10 Sangat Bagus

Zalikah, Indianapolis

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great staff, central location to bars and restaurants.
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Deveenier Brooks, General Manager pada tanggal 22 Jun 2023
ZalikahThank you so much for sharing your experience! We love to see our guests had an amazing time at our property and the NuLu Neighborhood.We look forward to welcoming you Home soon.

10/10 Sangat Bagus

Lewis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Quiet and comfortable!
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Joy- Home2 Team Member pada tanggal 28 Jun 2023
Thank you for your feedback! We love what we do! This shows!

8/10 Bagus

Rhonda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Loved the large refrigerator and the counter space along one wall. Paying to park wasn’t that great.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Joy- Home2 Team Member pada tanggal 24 Jun 2023
Thank you for your feedback. We appreciate you staying with us. Unfortunately, we have a parking fee. It is 16 per night.Please come back!