Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
Penilaian 10 - Sangat Bagus. 240 dari 470 ulasan" "
10 - Sangat Bagus
240
Penilaian 8 - Bagus. 170 dari 470 ulasan" "
8 - Bagus
170
Penilaian 6 - Cukup Baik. 38 dari 470 ulasan" "
6 - Cukup Baik
38
Penilaian 4 - Buruk. 19 dari 470 ulasan" "
4 - Buruk
19
Penilaian 2 - Sangat Buruk. 3 dari 470 ulasan" "
2 - Sangat Buruk
3
9,2/10
Kebersihan
8,8/10
Staf & layanan
8,8/10
Fasilitas
8,8/10
Kondisi & fasilitas properti
9,0/10
Ramah lingkungan
Ulasan
10/10 Sangat Bagus
Jason
Bepergian bersama keluarga
19 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was amazing!
Jason
Menginap 3 malam pada bulan Mei 2024
10/10 Sangat Bagus
tammy siu lai
28 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean
tammy siu lai
Menginap 5 malam pada bulan April 2024
Tanggapan dari Manager pada tanggal 15 Mei 2024
Dear Tammy Siu,Thank you very much for your kind review.We are pleased that you enjoyed your stay and appreciated the high standards which we strive to uphold.It would be our pleasure to have you return on another occasion. Very best wishes,
8/10 Bagus
veronica, Irvine
Bepergian bersama teman
23 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Walking distance to Lourdes train station
veronica
Menginap 2 malam pada bulan April 2024
Tanggapan dari Manager pada tanggal 15 Mei 2024
Dear Veronica,Thank you for taking the time to let us know your opinion of your recent stay.We are glad that you enjoyed your stay with us and that you found our location was ideal for your requirements.We look forward to the pleasure of welcoming you back in the future. Kind regards,
10/10 Sangat Bagus
David
Bepergian bersama keluarga
22 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The food in the restaurant was fantastic.
David
Menginap 2 malam pada bulan April 2024
Tanggapan dari Manager pada tanggal 15 Mei 2024
Dear David,It was a pleasure to receive this kind review of your time with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards,
4/10 Buruk
Stephen
19 Apr 2024
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
I picked this property solely on the basis that they had a heated outdoor pool.
There was no communication in advance but when I arrived the pool was out of action for all 4 days of my stay and it was never mentioned when I checked in.
Thoroughly unacceptable and I am going to request a refund
Stephen
Menginap 3 malam pada bulan April 2024
Tanggapan dari M. EL HICHERI, General Manager pada tanggal 15 Mei 2024
Dear Stephen,Thank you for taking the time to review your stay.We were disheartened to learn of your disappointment with the availability of our heated outdoor pool. The pool is indeed a highlight of our hotel, and is open seasonally, from May 1st, as specified on the booking platforms.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,M. EL HICHERI, General Manager
10/10 Sangat Bagus
DAPHNE
Bepergian bersama teman
11 Apr 2024
Disukai: Kebersihan, staf & layanan
What I didn’t like was the musty smell of our room. Too much room refreshener.
DAPHNE
Menginap 1 malam pada bulan April 2024
10/10 Sangat Bagus
Caroline, Monaco
Bepergian bersama teman
29 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hôtel propre, moderne ayant un free parking fermé , avec un bon restaurant pour dîner servi par un personnel gentil et souriant 👍
Caroline
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari M. EL HICHERI, Directeur général pada tanggal 8 Mar 2024
Chère Caroline,Merci pour la rédaction de cet aimable commentaire concernant votre séjour au Best Western Beauséjour Lourdes.Nous sommes heureux que la propreté de notre établissement et le confort moderne de nos installations aient répondu à vos attentes. Merci également d'avoir mis en avant notre restaurant et l'amabilité de notre équipe ainsi que notre parking gratuit et sécurisé.Au plaisir de vous revoir parmi nous,M. EL HICHERI, Directeur général
Dear Guest,Thank you for letting us know that you enjoyed your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.It would be a pleasure to have you return on your next visit to Lourdes . Kind regards,
We enjoyed our 2 night stop over. And would stay again. Staff very attentive.
Roger
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari M. EL HICHERI, General Manager pada tanggal 2 Feb 2024
Dear Roger,Thank you for such a positive review.We're thrilled to hear that our staff's attentiveness contributed to a pleasant stay and that you found your room to be clean and comfortable. It's wonderful to know that our hotel's condition met your expectations and that our service was able to enhance your visit.We look forward to welcoming you again soon.Best wishes,M. EL HICHERI, General Manager
6/10 Cukup Baik
Rahul
2 Jan 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The view from the hotel was breathtaking. Very calm and serene atmosphere, I expected the rooms to be a little bigger, but I guess the architecture is different everywhere.
Rahul
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari M. EL HICHERI, General Manager pada tanggal 24 Jan 2024
Dear Rahul,Thank you for taking the time to share your feedback.We're thrilled to hear that you found the views from our hotel to be breathtaking and that the calm and serene atmosphere added to your satisfaction. It's always rewarding to know that our team's efforts to provide top-notch service are appreciated. While some of our rooms are indeed cozy and uniquely decorated, we do offer a variety of room sizes and categories that provide more space and comfort, including options with stunning Pyrenees views and private balconies. We hope that on your next visit, we can assist you in selecting a room that perfectly matches your expectations.We hope to provide you with a more enjoyable stay in the future.Best wishes for 2024,M. EL HICHERI, General Manager
4/10 Buruk
Francisco, AVENTURA
Bepergian bersama keluarga
23 Des 2023
Tidak Disukai: Staf & layanan, fasilitas
Nothing was unique except the desire to profit from a change in itinerary. We call Expedia on time to cancel the second day stay due to previous conflict. The hotel insisted that Expedia never called. We arrived the agreed upon first day at 2:35 pm and informed of our predicament. We staid that night, and had to pay for the 2nd night because "their" policy required us to pay for all the days initially reserved. BE CAREFUL!
Francisco
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari M. EL HICHERI, General Manager pada tanggal 26 Jan 2024
Dear Francisco,Thank you for taking the time to share your feedback.We are sorry to hear about the difficulties you faced with your reservation change. We aim to offer flexible solutions to our guests, and we provide a voucher valid for 18 months in such instances, allowing for a future stay or immediate date modification. We regret any misunderstanding with Expedia and the inconvenience it may have caused you. Rest assured, we strive to ensure clear communication with third-party services to prevent such issues.We hope you will come and stay with us again. Best wishes for the festive season!M. EL HICHERI, General Manager
10/10 Sangat Bagus
Francis
4 Nov 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Pour un court séjour c'était parfait
Francis
Menginap 1 malam pada bulan November 2023
Tanggapan dari Manager pada tanggal 8 Nov 2023
Cher Francis,Nous vous remercions pour votre agréable commentaire.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,
Dear Hal,Thank you for your positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to welcome you back for another enjoyable visit.Best wishes,
10/10 Sangat Bagus
David
Bepergian bersama teman
18 Okt 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Central location with good on site parking.
David
Tanggapan dari Manager pada tanggal 8 Nov 2023
Dear David,Thank you for taking the time to share your experience at our hotel.We are glad that you found our location convenient and that our parking facilities met your expectationsWe look forward to welcoming you back in the future. Kind regards,
10/10 Sangat Bagus
Maria
Bepergian bersama teman
28 Sep 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful and clean place.
Maria
Menginap 2 malam pada bulan September 2023
10/10 Sangat Bagus
Berndt
Bepergian bersama keluarga
15 Sep 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent customer service
Berndt
Menginap 2 malam pada bulan September 2023
10/10 Sangat Bagus
Georges
Bepergian bersama teman
31 Agu 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A great place to stay in Lourdes, near the train station, very clean and nice, staff very friendly
Georges
Menginap 2 malam pada bulan Agustus 2023
10/10 Sangat Bagus
Aaranee
30 Agu 2023
Disukai: Fasilitas
C’était parfait.
Aaranee
Menginap 3 malam pada bulan Agustus 2023
10/10 Sangat Bagus
Fabio
29 Agu 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We have been to this hotel before it is clean and the staff are helpful. It is in a beautiful setting.
shelley
Menginap 5 malam pada bulan Juni 2023
Tanggapan dari Manager pada tanggal 15 Jul 2023
Dear Shelley,Thank you for taking the time to share your review with us.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We hope to see you again soon, Kind regards,
10/10 Sangat Bagus
Scott
Bepergian bersama teman
28 Jun 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Renovations are awesome. Staff was great.
Scott
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Manager pada tanggal 21 Jul 2023
Dear Scott,Thank you for this review of your time at our hotel.We are pleased that we were able to meet your expectations.We look forward to the pleasure of welcoming you back. Many thanks again,
8/10 Bagus
Donald, Addison
Bepergian bersama teman
27 Mei 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Parking not close to the hotel and very difficult to get to the hotel. No access code. Waste time and frustrating
Bel hotel pas trop loin de la crotte,du sanctuaire et de magasins.
Bon petit dejeuner a volonté.
Chambre belle et tres entretenue.
On entend les clients loges a l'etage du dessus, dommage.
Bonne literie.
Accueil professionnel.
BRUNO
Menginap 1 malam pada bulan April 2023
10/10 Sangat Bagus
Martin
Bepergian bersama keluarga
22 Apr 2023
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is great but the Restaurant is amazing, wetter you are staying at the hotel or not this restaurant is open to all. The food was the best we had tasted in all of France.
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff are very friendly and very accommodating.
The hotel and the room is very clean. It’s an ideal place going to Lourdes. It’s right next to the train station and 15 minute walk to the Grotto
Tanggapan dari M. EL HICHERI, Hoteldirektor pada tanggal 11 Mar 2023
Sehr geehrte Adelheid,vielen Dank für die freundliche Bewertung unseres Hotels Best Western Beauséjour Lourdes!Wir haben sehr gerne gelesen, dass Sie einen rundum schönen Aufenthalt bei uns in Lourdes hatten und danken Ihnen ganz herzlich für Ihren Besuch.Wir freuen uns schon darauf, Sie auch in Zukunft wieder bei uns zu begrüßen.M. EL HICHERI, Hoteldirektor
Tanggapan dari M. EL HICHERI, Directeur général pada tanggal 7 Mar 2023
Cher David,Merci pour ce retour très positif.Nous sommes enchantés que vous ayez passé un magnifique séjour et que vous ayez apprécié le confort ainsi que la propreté de votre chambre.Au plaisir de vous accueillir pour une autre expérience de qualité.M. EL HICHERI, Directeur général
10/10 Sangat Bagus
MARIE LAURE
7 Feb 2023
MARIE LAURE
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari M. EL HICHERI, Directeur général pada tanggal 11 Apr 2023
Chère Marie Laure,Merci pour la rédaction de cet aimable commentaire concernant votre séjour au Best Western Beauséjour Lourdes.C'est un vrai plaisir de découvrir que vous avez passé un excellent séjour parmi nous.Dans l'attente du plaisir de vous accueillir de nouveau,M. EL HICHERI, Directeur général
c'est la deuxième fois qu'on sejourne dans cette hotel, il est tres bien en genrale. mais attention si vous avez des personne au desus de vous c'est tres mal isolé, on entends tout dès que quelqu'un marche sa fait un bruit lourd et c'est tres genant. sinon le petit dejeuner tres varié et copieux.
didier
Menginap 2 malam pada bulan Februari 2023
Tanggapan dari M. EL HICHERI, Directeur général pada tanggal 11 Apr 2023
Cher Didier,Merci pour votre fidélité !Nous sommes ravis que vous ayez passé un bon séjour parmi nous et que vous ayez apprécié la qualité du petit déjeuner.Si vous êtes sensible au bruit, n’hésitez pas à en faire part à la réception qui vous allouera une de nos chambres les plus au calme.Au plaisir de vous accueillir de nouveau.Bien à vous,M. EL HICHERI, Directeur général
10/10 Sangat Bagus
daniel
Bepergian bersama teman, Traveler bisnis
4 Feb 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Très bien
daniel
Menginap 1 malam pada bulan Februari 2023
4/10 Buruk
Karen
29 Jan 2023
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Direction complètement antipathique et pas à l écoute !
Chambre qui sent l humidité nous avons gardé l odeur sur nous ! Insupportable !
Petit dej et repas hors de prix vs la qualité !
Hôtel à fuir ! Il y a plein d’hôtels à Lourdes ! Prenez en un autre sans hésitation
Et si vous voulez vous plaindre auprès de la direction, ils n ont pas le temps de vous parler
A fuir !!!
alexandre
8/10 Bagus
didier
28 Des 2022
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Séjours plutôt bien
Super séjours, service sympa, hôtel très propre, petit déjeuner copieux mais trop cher pour des personnes qui mangent très peu, ce n'est qu'un petit déjeuner. Chambre sympa mais mal isolé au niveau du plafond.
didier
Menginap 4 malam pada bulan Desember 2022
4/10 Buruk
Karen
26 Des 2022
Tidak Disukai: Staf & layanan, kenyamanan kamar
Karen
Menginap 2 malam pada bulan Desember 2022
8/10 Bagus
Joan Therese
19 Des 2022
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I liked the breakfast buffet but the lunch and dinner menus were too limited and didn't change from day to day.
Joan Therese
8/10 Bagus
Caroline, Monaco
Bepergian bersama teman
3 Des 2022
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Belle chambre très bien décorée avec une salle de bains moderne et bien équipée
Tout est parfait 👍