Lower East Side hotel guide. CitizenM Hotels hotel in Lower East Side, New York

"Great location.Clean rooms "

"Only 1 elevator operated during breakfast times. The one elevator never came. They have 6 elevators and they worked at 11am for checking out. They could also use more sitting area in the lobby area. Everything is was great."

"Not clean at all. The property is not in good condition and not worth the high price"

"The location is great. Rooms are small and could use a facelift but ok. Rooms that say double beds are 47” so if sharing a bed it’s tight for two adults. Staff are friendly. $35 tourism charge per night that you can reclaim as credit if you purchase from restaurant. We used it to get Starbucks and a few snacks each day."

"It was okay. It was missing a little bit of that factor that makes you want to come back"

"Good experience"

"Noisy windows even in 20th floor"

"Don't be surprised that you'll pay occupancy taxes for each day, on top of the overall cost. Additionally, nothing at this hotel is free, including bottled water and bag storage. Good location right next to Grand Central. "

"Staff were very helpful and professional. Good dining options on site and nearby."