Beach nearby, white sand, free beach cabanas, sun-loungers
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Reviews of Sapphire Beach Club Resort

3 out of 5
Sapphire Beach Club Resort
147 Lowlands, Cupecoy Beach, Lowlands

Reviews

6.6
Rating 10 - Excellent. 100 out of 464 reviews" "
Rating 8 - Good. 117 out of 464 reviews" "
Rating 6 - Okay. 128 out of 464 reviews" "
Rating 4 - Poor. 59 out of 464 reviews" "
Rating 2 - Terrible. 60 out of 464 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

5.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alvin Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Apr 2024

10/10 Excellent

Richenel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people are nice, view from my balcony was amazing and room was clean. Highly recommend
Stayed 3 nights in May 2024
Response from Management on 27 May 2024
Thank you for taking time to give a good rating about your recent stay at Sapphire Beach Club Resort. The Resort highly appreciates it.

10/10 Excellent

Sapphire

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel room!
Stayed 1 night in May 2024
Response from Management on 27 May 2024
Thank you for taking the time to give the Resort a good rating. The Resort highly appreciates it.

6/10 Okay

Chris

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was very helpful, but the room was very dingy. The appliances were vibrating and making noise and a lot of the stuff was falling apart like cabinet drawers, and door locks going out to the balcony
Stayed 4 nights in May 2024

6/10 Okay

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is old & in need of a drastic overhaul. The bathroom was dangerous for elderly tenants as a person has to balance & climb into the bathtub/shower. As the shower has no curtain, water accumulates on the floor which becomes dangerous. The pillows on the bed reeked. There were no USB outlets.
Stayed 2 nights in May 2024

6/10 Okay

Kingdom Ark

Liked: Staff & service
Disliked: Property conditions & facilities
properly was us love just needs a little up keeping..
Stayed 1 night in Apr 2024
Response from Management on 27 May 2024
Thank you for taking the time to rate the Resort. Your feedback is valuable to us. Looking forward to welcoming you again.

10/10 Excellent

Walter

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Management on 27 May 2024
Thank you for taking the time to give the Resort a good rating. Looking forward to welcoming you again.

8/10 Good

Samson

Liked: Staff & service
A bit dated but good value for the money. Don’t have all the facilities to be called a resort but has the basics- bar, restaurant and some entertainment. Good music from the bar by the pool. The staff are excellent.
Stayed 4 nights in Apr 2024

6/10 Okay

Jasmine

Liked: Staff & service
Stayed 3 nights in May 2024
Response from Management on 27 May 2024
Thank you for taking the time to rate the Resort about your recent stay. Looking forward to welcoming you again.

8/10 Good

Alfred

Stayed 3 nights in Apr 2024

10/10 Excellent

Mery Melissa De La

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the room! The staff are lovely and friendly.
Stayed 3 nights in Apr 2024
Response from Management on 1 May 2024
Thank you for taking the time to give an excellent rating for your recent stay at Sapphire Beach Club Resort. The Resort highly appreciates it.

6/10 Okay

Tivoneyea

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Management on 1 May 2024
Thank you for taking the time to give a rating for your recent stay at Sapphire Beach Club Resort. The Resort highly appreciates it.

4/10 Poor

Sanda Fleurival and Samuel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Too dirty. It’s old and stink in the room.
Stayed 3 nights in Apr 2024
Response from Management on 1 May 2024
Thank you for taking the time to give a rating for your recent stay at Sapphire Beach Club Resort. Your feedback is highly helpful to improve the Resort's service.

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marble tiling
Stayed 8 nights in Apr 2024
Response from Management on 26 Apr 2024
Thank you for taking the time to give a good rating with regards to your recent stay at Sapphire Beach Club Resort. The Resort highly appreciates it.All the best!

10/10 Excellent

Coetta

Liked: Cleanliness
Property is fabulous. Condo is so spacious and the cleanliness is impeccable. All staff are professional and accommodating. Would definitely stay here again.
Stayed 4 nights in Apr 2024
Response from Management on 26 Apr 2024
Thank you for taking the time to make a review with regards to your recent stay at Sapphire Beach Club Resort. Your commendations and kind words to the Resort and staff are highly appreciated. We will wait for your return.

10/10 Excellent

Bertha Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was 👍 great
Stayed 2 nights in Apr 2024
Response from Management on 16 Apr 2024
Thank you for taking the time to give a excellent rating to Sapphire Beach Club Resort. The Resort highly appreciates it.

4/10 Poor

Denise

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The property is older and it's in need of a face-lift. The rooms, although kept clean are so outdate that the toilets have water stains, the grout in tiles in bathroom are dirty and property condition can truly use some updates. The staff was very polite, accommodating and rooms were always clean. Dining options were limited and the food was mediocre.
Stayed 3 nights in Apr 2024
Response from Management on 13 Apr 2024
Thank you for taking the time and effort to make a review about your recent stay at Sapphire Beach Club Resort.Your comments are important to us. We will convey your kind words about the staff. Looking forward to your return.

4/10 Poor

robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we've been to sapphire beach for many years and it has definitely gone down hill. The water pressure in our room went out at least 4 times and had to wait quite awhile. The front desk didn't give and direction or any help at all. If you wanted a cup of coffee you had to pay $1.50. only one choice for dinner each nite. It was a very unsatisfactory stay and we will NOT stay there again!!
Stayed 9 nights in Mar 2024
Response from Managememt on 13 Apr 2024
Thank you for taking the time to make a review about your current stay at Sapphire Beach Club Resort. The Resort regret to know that your vacation expectations were not met. Neverthleas, your comments are valuable to us and will take into consideration.Given the chance, the Resort wish to welcome you again with a better vacation experiences.

10/10 Excellent

Jo A

Stayed 3 nights in Mar 2024
Response from Management on 2 May 2024
Thank you for taking the time to give an excellent rating in reference to your recent stay at Sapphire Beach Club Resort. The Resort highly appreciates it.

10/10 Excellent

Roeneal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Management on 12 Apr 2024
Thank you for taking the time to give Sapphire Beach Club Resort an excellent rating. The Resort highly appreciates it.

8/10 Good

Alfredo Comparini, woburn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and ocean view. Well kept and staff and service was excellent. Unfortunately the freezer and the bathroom exhaust was not working, and could not be fixed.
Stayed 7 nights in Apr 2024
Response from Management on 12 Apr 2024
Thank you for taking the time.to make a review about your current stay at Sapphire Beach Club Resort. Your comments are valuable to us. The Resort appreciates your kind words for the staff.Looking forward forward for your next trip at the Resort.

2/10 Terrible

Kayla

Disliked: Staff & service, property conditions & facilities
The bathroom shower didn't work, the toilet barely flushed, the room was dirty and smelled musty. Issues checking in and the key card didn't work.
Stayed 1 night in Apr 2024
Response from Management on 13 Apr 2024
Thank you for taking the time and effort to make a review about your current stay at Sapphire Beach Club Resort. The Resort regret to know that your vacation expectations were not met. Nevertheless, your comments are important to us and will take into consideration to better improve service.

10/10 Excellent

Naomi

Stayed 5 nights in Apr 2024
Response from Management on 10 Apr 2024
Thank you for taking the time to give us an excellent rating. Your review gives upliftment to the SBC Team to provide quality service.Looking forward to welcoming you again in the future.

8/10 Good

Camelo

Travelled with group
Liked: Cleanliness, staff & service, amenities
Large rooms and bathroom. Great water pressure and beautiful views of the ocean and the lagoon. For the price this property is an excellent choice for groups of four.
Stayed 2 nights in Apr 2024
Response from Management on 9 Apr 2024
Thank you for making the effort to write a review about your recent stay at Sapphire Beach Club Resort. The Resort highly appreciates your commendations and recommendations.We wish to welcome you again in the future.

8/10 Good

Sashalee

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Would definitely book again⭐️⭐️⭐️⭐️
Stayed 1 night in Apr 2024
Response from Management on 8 Apr 2024
Thank you for taking time give a good rating with regards to your recent stay at Sapphire Beach Club Resort.The Resort highly appreciates it.

6/10 Okay

Melissa??

Travelled with group
I didn’t like the smell of the room. The bartender lady was very rude! Overall, I love that the hotel was out of town and the pool set up at nights is chef kiss
Stayed 3 nights in Mar 2024
Response from Management on 8 Apr 2024
Thank you for taking time to give a review with regards to your recent stay at Sapphire Beach Club Resort, St. MaartenYour feedback is valuable to us and such will be taken into consideration to improve Guest's vacation experience.Looking to welcoming you again in the future.

4/10 Poor

Manalastas

Stayed 2 nights in Mar 2024
Response from Management on 16 Apr 2024
Thank you for taking the time to give the Sapphire Beach Club Resort a rating. You comments are highly valuable to us and further details of your concern will be taken into consideration. Please do not hesitate to communicate.

2/10 Terrible

Yolande Celeste

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are disgusting. Never cleaned. Not one day of hot water. Never stay here again
Stayed 5 nights in Mar 2024
Response from Management on 8 Apr 2024
Thank you for taking time to give a review with regards to your recent stay at Sapphire Beach Club Resort. Your feedback will be taken into consideration and will be verified to improve Guest's vacation experience.We are hoping that your next experience will more memorable.

4/10 Poor

Giomar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff didn’t want to take my visa for checking in had to drive so far to get cash
Stayed 2 nights in Mar 2024
Response from Management on 22 Mar 2024
Thank you for taking the time to rate your recent stay at Sapphire Beach Club Resort. The Resort accepts VISA as mode of payment; however, a verification about your statement will be done.Thank you and Resort is looking forward to your next stay

8/10 Good

Pierson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Management on 22 Mar 2024
Thank you for taking the time to rate your recent stay at Sapphire Beach Club Resort. Your rating is highly appreciated.

6/10 Okay

Jennifer

Travelled with partner
Liked: Staff & service
I think this property was really nice at one time. It needs some Quality Control for maintenance and cleaning now. The beach is very small with strong waves. Neighboring properties look bad, and the Sapphire seems to be in some kind of ownership transition. Staff was very nice & helpful. They obtained taxies and recommended watching the crazy people (getting blow off the beach by airplanes) at the Driftwood Bar -- a far better place than the crowded Sunset Beach Bar.
Stayed 2 nights in Mar 2024
Response from Management on 18 Mar 2024
Thank you for taking time and effort to make a review with regards to your recent stay at Sapphire Beach Ckub Resort. Your comments are valuable to us and willtake into consideration. Your kind words towards the staff are highly appreciated. Looing to welcoming you again in the future.

8/10 Good

Keith Edward

Liked: Staff & service
Location is good close to beaches and restaurants. Better cooking utensils is required and property conditions in the units are dated and could use some upgrades. Pool area is nice and a good location to meat other residents.
Stayed 12 nights in Feb 2024
Response from Management on 12 Mar 2024
Thank you for taking time to make a review. Your comments are valuable to us. Rest assure that recommendations are taken into consideration.Looking forward to welcoming you again.

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is amazing, the rooms are very spacious definitely looking to comeback
Stayed 3 nights in Mar 2024
Response from Management on 11 Mar 2024
Thank you for taking time and effort to submit a review about your stay at Sapphire Beach Club Resort. We are pleased that the Resort had met your vacation expectation.s. We will surely look forward for your return.

8/10 Good

Audric

Liked: Cleanliness, staff & service, property conditions & facilities
The property is great.
Stayed 4 nights in Mar 2024
Response from Management on 11 Mar 2024
Thank you for taking time to make a review. The Resort is happy that your vacation was great. We highly appreciate your commendation.

8/10 Good

Elias Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay great location needs to be updated
Stayed 14 nights in Feb 2024
Response from Management on 7 Mar 2024
Thank you for taking time to rate your recent stay at Sapphire Beach Club Resort. We highly appreciate it.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helpful
Stayed 3 nights in Feb 2024
Response from Management on 4 Mar 2024
Thank you for taking time to write a review about Sapphire Beach Club Resort. Your kind words are very much appreciated.Looking forward to welcoming you again.

8/10 Good

Freddie, Columbus

Travelled with partner
Liked: Cleanliness, staff & service
Overall, the location was great for my wife and I. Very quiet and lowkey, however that came at a price as the facility itself is in need of some TLC. Very outdated property with so much potential. We did not spend much time in the resort, but we encountered several issues. Our safe needed to be replaced, our air conditioner was not very cool considering how hot it was there, and lastly we had a very loud refrigerator. The parking was also a bit difficult as it was first come, first serve, with limited space. While I mentioned some things that would deter someone from staying, I implore you to not allow that to be the case because the location is great and the staff was pleasant.
Stayed 4 nights in Feb 2024
Response from Management on 16 Feb 2024
Thank you for taking time to make a review with regards to your recent stay at Sapphire Beach Club Resort, St. Maarten. Your comments are very important to us and will be note. We highly appreciate your commendation and looking forward to welcoming you again with a better vacation experience.

8/10 Good

Ana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 2 nights in Feb 2024
Response from Management on 13 Feb 2024
Thank you for taking the time to rate your recent stay at Sapphire Beach Club Resort. The Resort hight appreciates it.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely at the Saffire
Always a perfect welcome, a lovely room looking at the ocean, and perfect to think, pray, do some writing and enjoy the beaches. Now with needing a cane, I still felt that everything was fine, easily accessible.
Stayed 6 nights in Jan 2024
Response from Management on 13 Feb 2024
Thank you for taking the time and effort to make a review about your recent stay at Sapphire Beach Club Resort. We are pleased to know that you had a wonderful and convenient vacation. The Resort is always ready and happy to welcome you.

8/10 Good

Ida

Travelled with group
Stayed 6 nights in Jan 2024
Response from Management on 22 Jan 2024
Thank you for taking time to rate your recent stay at Sapphire Beach Club Resort.The highly appreciate it. Looking forward to welcoming you again.

6/10 Okay

Keith

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
1st staying at this location
The hotel was away from all the activities Hot tub on balcony was out of service Frig stopped working Toilet did not flush completely and continue to run Restaurant had good food , but needed additional staff
Stayed 7 nights in Jan 2024
Response from Management on 22 Jan 2024
Thank you for taking time and effort to make a review . Your comments are valuable to us and concerns will be highly noted.We are still looking forward to welcoming you again in the future.

8/10 Good

judith

Travelled with family
Liked: Staff & service, amenities
Marcia was amazing - I would return because of her!!! Other staff was very nice as well. The price is reasonable. The rooms needs a little refreshing. Such as a nice coat of paint
Stayed 4 nights in Jan 2024
Response from Management on 11 Jan 2024
Thank you for taking time and effort to make a review with regards to your recent stay at Sapphire Beach Club Resort.Your comments are valuable to us. Your kind words to the staff will be conveyed accordingly. Looking forward to welcoming you back.

6/10 Okay

Rudy

Travelled with family
Il y a un effort à faire à la réception pour les clients français certains circuits électriques ne fonctionnaient pas
Stayed 4 nights in Dec 2023
Response from Management on 11 Jan 2024
Thank you for taking time to make a review with regards to your recent stay at Sapphire Beach Club Resort.Your comments are valuable to us and will take into consideration.

8/10 Good

Joseph, New City

Stayed 1 night in Jan 2024
Response from Management on 10 Jan 2024
Thank you for taking time to rate your recent stay at Sapphire Beach Club Resort.The Resort highly appreciates it.

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent cleaning service
Stayed 13 nights in Dec 2023
Response from Management on 10 Jan 2024
Thank you for taking time and effort to make a review with regards to your recent stay at Sapphire Beach Club Resort.The Resort highly appreciates your kind words for the services.

6/10 Okay

Samuel

Stayed 1 night in Jan 2024
Response from Management on 11 Jan 2024
Thank you for taking time to rate your recent stay at Sapphire Beach Club Resort.Your ratings are valuable to us. Looking forward to welcoming you back.

8/10 Good

Priscilla Velisa

Stayed 3 nights in Dec 2023
Response from Management on 11 Jan 2024
Thank you for taking time to rate your recent stay at Sapphire Beach Club Resort.Your ratings are valuable to us. The Resort highly appreciates it. Looking forward to welcoming you back.

2/10 Terrible

Astrel

Stayed 5 nights in Dec 2023
Response from Management on 22 Jan 2024
Thank you for taking time to rate your recent stay at Sapphire Beach Club Resort.Based on your rating , we regret to know that the Resort was not able to meet your vacation expectations. Nevertheless, your comments are valuable to us. Feel free to communicate for anything we can assist to make your next vacation more memorable.

6/10 Okay

Melvin

Travelled with partner
Liked: Staff & service
Stayed 4 nights in Dec 2023
Response from Management on 11 Jan 2024
Thank you for taking time to rate your recent stay at Sapphire Beach Club Resort.Your ratings are important to us and the Resort appreciates it.

4/10 Poor

Darren

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I greatly appreciated the secure private underground parking facility, offering an added layer of safety with its robust metal gate that exclusively responds to your room key. The staff was notably friendly and accommodating. Regrettably, my experience was somewhat dampened by the pervasive scent of mold that filled the rooms, creating an overpowering atmosphere. Additionally, the air conditioning in my room struggled to function effectively, and I encountered issues with certain lights not working. Despite these challenges, the standout feature of my stay was undoubtedly the exceptional staff who went above and beyond. Overall, I would rate my experience as poor, bordering on average, with the commendable service being a saving grace.
Stayed 1 night in Dec 2023
Response from Management on 2 Jan 2024
Thank you for taking to make a review with regards to your recent stay at Sapphire Beach Club Resort. We regret for not meeting all your vacation satisfaction; however, such comments are valuable to us. Moreover, your kind words to the staff will be conveyed and the Resort highly appreciates it.Looking forward to welcoming you again.