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Ulasan untuk Queen Margarette Hotel - Downtown

3.5 out of 5
Queen Margarette Hotel - Downtown
M.L Tagarao Street, Corner of Granja Street, Lucena, Quezon

Ulasan

7,4

Bagus

Penilaian 10 - Sangat Bagus. 8 dari 37 ulasan" "
Penilaian 8 - Bagus. 15 dari 37 ulasan" "
Penilaian 6 - Cukup Baik. 9 dari 37 ulasan" "
Penilaian 4 - Buruk. 2 dari 37 ulasan" "
Penilaian 2 - Sangat Buruk. 3 dari 37 ulasan" "

7,4/10

Kebersihan

8,2/10

Staf & layanan

7,4/10

Fasilitas

6,8/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

CAROLINE, SANTA BARBARA

Menginap 2 malam pada bulan Maret 2024

8/10 Bagus

Heidi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I love the daily breakfast. Lots of selection. Housekeeping didn’t clean our room twice. Didn’t know we have to tell them it’s ready to do the cleaning . The staff at the desk are very pleasant & helpful & polite. Good location. Will stay there again. Hopefully, the bathroom is updated next time.😊
Menginap 6 malam pada bulan Januari 2024

10/10 Sangat Bagus

Stephanie Rose

Bepergian dalam rombongan
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great place with good staff
Very good, very accommodating staff and the Wifi is very fast.
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Maricris

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very convenient stay
Menginap 2 malam pada bulan Januari 2024

8/10 Bagus

Gregory

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
Not bad - staff was the highlight.
Location was perfect for what we needed. Staff was incredibly friendly and quick to respond to any needs. Breakfast buffet was good, not great but I don’t expect it to be anything other than what it was. Chinese Restaurant on 2nd Floor was a great place for lunch and dinner with a wide selection of delicious food in their menu. The only down part - cockroach got caught in the in-room hot water pot (pour spout) so we passed on making any morning coffee.
Menginap 3 malam pada bulan Desember 2023

8/10 Bagus

Lucita

Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Hyunsu

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Marco

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
We had a late check-in because the room we booked wasn't ready yet. This actually fine, but the way the staff handled the situation is quite underwhelming. Our online reservation record wasn't updated on their end, so we had the time to clarify. We came from a far place, with children and an elderly so and we were tired. So we really would've appreciate it if we didn't have to deal with these things.

6/10 Cukup Baik

Kelly

Menginap 6 malam pada bulan Juni 2023

8/10 Bagus

peter

Menginap 1 malam pada bulan April 2023

8/10 Bagus

Lester

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My overall stay is good. Staff is very friend and they're easy to reach out to. The only issue is the WiFi service is down. I was advised that it will be up by 7 PM but it is still not working. They provided another WiFi to connect to but I guess there's too many people using the WiFi since I am unable to connect. That's the only issue. The rest of my experience is really good. Looking forward to stay again at the hotel.
Menginap 1 malam pada bulan Maret 2023

8/10 Bagus

Dado

Disukai: Kebersihan, staf & layanan, fasilitas
Staff were polite and nice
Menginap 6 malam pada bulan Februari 2023

6/10 Cukup Baik

Maurizio

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Queen Marguerite
Comfortable bed but very noisy alongside busy street. Bridal suites next to lifts and also very noisy. Food service very poor. Includes breakfast but, better to eat elsewhere
Menginap 2 malam pada bulan Februari 2023

10/10 Sangat Bagus

Joyce, woodridge

Menginap 2 malam pada bulan Februari 2023

2/10 Sangat Buruk

Roberto, San Francisco

8/10 Bagus

Reynaldo

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very accommodating staff
Menginap 1 malam pada bulan Oktober 2022

10/10 Sangat Bagus

JEAN PAUL

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like this hotel for its central location.
Menginap 1 malam pada bulan Agustus 2022

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
No hot water in bathroom, even after staff was alerted about the problem, nothing was done. Light was also out by the sink, and not fixed after staff was alerted.
Menginap 3 malam pada bulan Februari 2020
Tanggapan dari francis pada tanggal 3 Mar 2020
Thank you for your concern, We will address your concern regarding that matter and make necessary action on that.

8/10 Bagus

yong rae

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2020

10/10 Sangat Bagus

Sylvia, Kansas city

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Had a fantastic time. Breakfast was delicious. Just a bit of problems with the wireless internet connection. There were a few days without internet connection. Otherwise everything was perfect.
Menginap 7 malam pada bulan Februari 2020
Tanggapan dari francis pada tanggal 3 Mar 2020
thank for your feedback we make necessary on that matter.

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
The staff are very friendly. Hotel is in downtown Lucena and very convenient. The only thing is the bedsheets doesn’t smell fresh , smell like stale.
Menginap 5 malam pada bulan Februari 2020
Tanggapan dari francis pada tanggal 3 Mar 2020
Thank for you feedback , make some necessary action regarding that matter.

10/10 Sangat Bagus

Peter, Kelowna

Disukai: Kebersihan, staf & layanan
It's okay, don't expect too much about it.. because small town hotel
Menginap 5 malam pada bulan Februari 2020

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2020

8/10 Bagus

judy ann

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
This is the first hotel i’ve stayed with only one key provided for the door key.
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari vanj pada tanggal 13 Feb 2020
Thank you for you feedback . We make some necessary action on that matter. thanks and looking forward doing business with you in the near future

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Unwelcoming Ambiance
One of the front office staff was not helpful.Need some more customer service training.
Menginap 2 malam pada bulan Juni 2019
Tanggapan dari Front Office Team pada tanggal 18 Jul 2019
Good afternoon, Our sincere apology for what happened during your stay with us. Please be assured that your concern will be addressed to the hotel management and ensure that this will not happen again. Thank you.

8/10 Bagus

MERCEDES

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
good price and location.
Menginap 1 malam pada bulan Mei 2019
Tanggapan dari Michelle pada tanggal 6 Jun 2019
Good Day! We would like to say thank you for your response. We've appreciated your comment about your whole stay here in our hotel. We are looking forward for your next accommodation soon. Thank you and God Bless.

8/10 Bagus

Perpetuo A

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The breakfast and coffee was excellent! One of the best local coffee I have ever tasted. We all went back for seconds.
Menginap 1 malam pada bulan Mei 2019
Tanggapan dari Michelle pada tanggal 6 Jun 2019
Good Day! Thank you for your response. We've appreciated comment about your whole stay in our hotel. Looking forward for your next accommodation soon. Thank you and God Bless.

4/10 Buruk

Mara

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
So So
Been here thrice as place is strategic. Near fast food chains and sm lucena. Room is a bit small and aircon has not always been in good condition everytime we go here. Ataff was very accomodating during our check in as she allowed us to occupy our room an hour earlier since we arrived early.
Menginap 1 malam pada bulan Agustus 2018

2/10 Sangat Buruk

Peter

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Give this one a miss
Staff and rules made our stay terrible. Bad rooms, no service, everything is pay extra including towels and coffee. Dont recommend.
Menginap 2 malam pada bulan Mei 2018

6/10 Cukup Baik

Katerina

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Will not stay here again
The room that this hotel assigned to me was not in good condition. The ceiling was rotting, some of the floor boards are no longer attached to the floor, and the wall paper have been peeling off. The air conditioner unit doesn't cool the room and only makes loud noise. The water in the shower stops while in use. The window was fake (does not look to the outside but to some sort of utility area). Sure, the people are very nice, and the lobby makes a good first impression. However, my room was not a good one.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
출장용으로 갔습니다
숙박시설은 좀 노후화 된것 같습니다 에어컨이 별로 시원하지 않아요 그리고 주변이 도로라서 아침에 트라이시클이나 지프니 경적 소리가 크게 자주 들립니다

6/10 Cukup Baik

Ledenita

Disukai: Staf & layanan
Stay was comfortable
Location is in downtown and ideal for travelers who would like to stay close by to restaurants, stores and transportation. Breakfast is good with western and local foods. Stay was comfortable.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Okay for a quick stay only
It was our 2nd time to stay at this hotel, 1st stay was ok but our 2nd time is not that nice with regards to facilities. Even if I place a note on my booking to book us with a queen bed, we were given two separate solo bed. The toilet in our room is clogged, does not flush properly. The aircon leaks water causing a little flood in the room. Since were staying overnight only, we decided not to report the incident but instead put a review. Location is good as it's in the center of the city. Breakfast was okay, especially the longganisa. I hope the owner/manager checks their facilities and atleast have a monthly maintenance to preserve the hotel. I hope they do something with the issues
Menginap 1 malam pada bulan Februari 2018

4/10 Buruk

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Dissapointef
Upoj check-in, they cannot find the reservatiion though it was confirmed and paid. Room was reserve for 4 people and was charged for additional person but towels given were only two. Room A/C was very noisy.
Menginap 4 malam pada bulan Januari 2018

10/10 Sangat Bagus

jeff

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lucena city
very nice inside, lot of renovations going on, very friendly staff, very easy to get transpo, lots of American fast food a block away, short ride to 2 malls, overall I will always stay here when in Lucena, forgot to mention cable tv, free toiletries (shampoo soap toothbrush ect)
Menginap 2 malam pada bulan Januari 2018