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Ulasan untuk Walter au Lac

3 out of 5
Walter au Lac
Piazza Rezzonico 7, Lugano, TI

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 262 dari 501 ulasan" "
Penilaian 8 - Bagus. 186 dari 501 ulasan" "
Penilaian 6 - Cukup Baik. 38 dari 501 ulasan" "
Penilaian 4 - Buruk. 9 dari 501 ulasan" "
Penilaian 2 - Sangat Buruk. 6 dari 501 ulasan" "

9,0/10

Kebersihan

9,0/10

Staf & layanan

8,6/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Nelson, Jakarta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel klasik dengan lokasi yang sempurna
Hotel walter sesuai dengan historis nya telah ada sejak tahun 1800an, yang mana menjelaskan bentuk bangunan yang sangat klasik meskipun sudah dilakukan renovasi. Lokasi nya juga sangat sempurna karena terletak di depan danau lugano.

6/10 Cukup Baik

mariana Millan

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
mejorar limpieza habituacion muy pequeña baño muy incomodo
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Paul

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
When in Lugano, I always stay here. Nice and pleasant.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari The Management pada tanggal 14 Mei 2024
Thank you so much Paul for your kind review! We are looking forward to your next visit! Take care,F. Cereda (General Manager)

10/10 Sangat Bagus

Navdeep

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great view and staff
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari The Management pada tanggal 14 Mei 2024
Thank you Navdeep for your kind review! Best regards, F. Cereda (General Manager)

10/10 Sangat Bagus

Peter L

Menginap 4 malam pada bulan April 2024
Tanggapan dari The Management pada tanggal 21 Mei 2024
Dear Peter, thank you so much for your kind review! We are happy that you had a wonderful stay with us! We are looking forward to welcoming you back in the future! Best regards, F. Cereda (General Manager)

8/10 Bagus

Mario

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari The Management pada tanggal 5 Mei 2024
Thank you very Much Mario for your kind review! Best regards, F. Cereda (General Manager)

8/10 Bagus

Maria de Guadalupe Albert

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel is a nice place in front of the lake. So beautiful that you wanted to stay in the terrace and enjoy the view .
Menginap 3 malam pada bulan April 2024
Tanggapan dari The Management pada tanggal 15 Apr 2024
Thank you Maria de Guadalupe for your kind review! Best regards, Francesca Cereda (General Manager)

10/10 Sangat Bagus

Virginia, Guildford

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I had the most amazing view from my room which made my 2 night stay wonderful from start to finish. Staff were lovely.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari The Management pada tanggal 12 Mar 2024
Thank you Virginia so much for your kind comment. We are looking forward to welcoming you back! Best regards,Francesca Cereda, General Manager

4/10 Buruk

Maxine

Bepergian bersama keluarga
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari The Management pada tanggal 26 Feb 2024
Thank you for your evaluation. Please let us know what we could improve in our service/staff/ecc. in order to understand what went wrong during your last stay. Best regards. F. Cereda (General Manager)

10/10 Sangat Bagus

Larry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We have a great stay in visiting Lugano for the very first time what an amazing place. We stayed mid Dec just as all the xmas festivities were getting under way. Walter au Lac is brilliantly positioned right at the centre of the lake front with everything within 5 mins walk
Menginap 2 malam pada bulan Desember 2023

6/10 Cukup Baik

Marlise

Disukai: Kebersihan, staf & layanan
Die Lage perfekt,das Personal freundlich,jedoch das Zimmer war kalt die erste Nacht,bis ich mich gemeldet habe an der Rezeption, Die Türe vom Bad könnte nicht richtig geöffnet werden,da der Boden im Gang sich gelöst hat,ein no go!!!!
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Keiichi

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari The Management pada tanggal 26 Feb 2024
Thank you for your review! We are looking forward to welcoming you back. From mid March we will have new renovated rooms available. Best regards, F. Cereda (General Manager)

10/10 Sangat Bagus

Dangci

Menginap 5 malam pada bulan November 2023
Tanggapan dari The Management pada tanggal 12 Des 2023
Thank you so much for your kind review! Best regards,F. Cereda (General Manager)

10/10 Sangat Bagus

Morris

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari The Management pada tanggal 26 Feb 2024
Thank you for your review! We are looking forward to welcoming you back. From mid March we will have new renovated rooms available. Best regards, F. Cereda (General Manager)

10/10 Sangat Bagus

Karla

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari The Management pada tanggal 28 Des 2023
Thank you so much Karla for your kind review! We are looking forward to welcoming you back! Best regards,Francesca Cereda (General Manager)

8/10 Bagus

Edith

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari The Management pada tanggal 12 Des 2023
Thank you Edith for your kind review! Best regards,F. Cereda (General Management)

8/10 Bagus

Kai Po

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 10 malam pada bulan November 2023
Tanggapan dari The Management pada tanggal 26 Feb 2024
Thank you for your review! We are looking forward to welcoming you back. From mid March we will have new renovated rooms available. Best regards, F. Cereda (General Manager)

6/10 Cukup Baik

David

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Einrichtung sehr veraltet, kleine Zimmer, WC-Brille sollte dringend mal ersetzt werden. Zentrale Lage top
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Annette

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari The Management pada tanggal 16 Nov 2023
Thank you so much for your kind review! Best regards, F. Cereda (General Manager)

10/10 Sangat Bagus

Diego

Menginap 1 malam pada bulan November 2023
Tanggapan dari The Management pada tanggal 15 Nov 2023
Thank you Diego for your kind review! Best regards,F. Cereda (General Manager)

10/10 Sangat Bagus

Joerg

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari The Management pada tanggal 15 Nov 2023
Thank you Joerg for your review! Looking forward to welcoming you back also in the future! Best regards,F. Cereda (General Manager)

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Sehr freundliches, nettes Personal! Leider ist das Hotel doch recht in die Jahre gekommen… die Badewanne in der geduscht werden muss ist so schmal das man kaum gerade stehen kann. Es ist extrem hellhörig! Daher habe ich wirklich SEHR schlecht geschlafen. Frühstück ist gut. Seesicht ist sehr schön! Das freundliche Personal entschädigt ein wenig für die Mängel. Zu teuer für was es ist .
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

christian

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Old world by Lake Lugano
A nice, friendly, early 20th century elegant hotel in a classy neighborhood. Can't beat the view of Lake Lugano!!
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari The Management pada tanggal 23 Okt 2023
Thank you so much Christian for your kind review ad for the beautiful pictures! Best regards, F. Cereda, General Manager

10/10 Sangat Bagus

Rodrigo

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari The Management pada tanggal 23 Okt 2023
Thank you so much Rodrigo for your review! We are looking forward to welcoming you back to our hotel! Take care, F. Cereda (General Manager)

10/10 Sangat Bagus

Robert, San Francisco

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Loved our lake view terrace.
Menginap 1 malam pada bulan September 2023
Tanggapan dari The Management pada tanggal 25 Okt 2023
Thank you so much Robert for your kind review! Take care, F. Cereda (General Manager)

10/10 Sangat Bagus

elisabeth

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Really enjoyed our stay just across the street from lake Lugano. Lots of childhood memories…..
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari The Management pada tanggal 23 Okt 2023
Thank you so much Elisabeth, we are so happy to hear that you had a nice stay with lots of memories :-)We hope to see you back in the future! F. Cereda (General Manager)

10/10 Sangat Bagus

Ned

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Always the best for the money at the best location in all of lugano
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari The Management pada tanggal 23 Okt 2023
Thank you Ned for your super review! It has been a pleasure welcoming you at the Hotel Walter au Lac! Take care, F. Cereda (General Manager)

10/10 Sangat Bagus

Brigitte

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari The Management pada tanggal 23 Okt 2023
Thank you so much Brigitte for your rate of 5 out of 5! We are looking forward to welcoming you back! Take care, F. Cereda (General Manager)

8/10 Bagus

Rebecca Gail

Location, location, location! Lovely lake view from my balcony; I could have stayed forever! Rooms were clean and comfortable, but small. Nice buffet breakfast. I would certainly recommend.
Menginap 2 malam pada bulan September 2023
Tanggapan dari The Management pada tanggal 13 Okt 2023
Thank you so much for your kind review! We are looking forward to welcoming you back to the Hotel Walter au Lac! Best regards, F. Cereda (General Manager)

10/10 Sangat Bagus

Tamara

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari The Management pada tanggal 13 Okt 2023
Thank you so much Tamara! Best regards, F. Cereda (General Manager)

10/10 Sangat Bagus

JAMES

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Room with a view!
Comfortable room with amazing views of Lugano. Our room with the private balcony was very special. Breakfast included was a nice surprise. Loved our stay.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari The Management pada tanggal 9 Okt 2023
Thank you James for your kind review! It is a pleasure to hear that you have enjoyed your stay with us! Looking forward to your next visit, take care. F. Cereda (General Manager)

10/10 Sangat Bagus

Ashleigh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lugano stay
We stayed only 1 night and loved this hotel. Location was perfect and we had a beautiful view of the lake. Our room was spacious and beds very comfortable. There was a balcony door also. Staff were lovely & welcoming. Location was perfect and easy to access.
Menginap 1 malam pada bulan September 2023
Tanggapan dari The Management pada tanggal 5 Okt 2023
Thank you so much Ashleigh for your wonderful review! We are happy to hear that you have enjoyed your stay with us! We are looking forward to your next visit! Take care, F. Cereda (General Manager)

6/10 Cukup Baik

Jo

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel, but outdated smelly bathrooms.
For the cost and star rating it was a bit disappointing. Breakfast was good, staff were nice and reception was helpful but the room was dated, mouldy, had smelly plumbing from the shower drains and really let it down. Generally the hotel has a great location with easy funicular access. Could be a gem of a hotel if they updated their rooms.
Menginap 1 malam pada bulan September 2023

8/10 Bagus

Dangci

Menginap 5 malam pada bulan April 2023
Tanggapan dari The Management pada tanggal 1 Okt 2023
Thank you for your review! Best regards,F. Cereda (General Manager)

10/10 Sangat Bagus

Steven

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was perfect!!!! Loved it so much
Menginap 1 malam pada bulan September 2023
Tanggapan dari The Management pada tanggal 28 Sep 2023
Thank you so much Steven for your kind review! We are looking forward to welcoming you back also in the future! Take care, F. Cereda (General Manager)

10/10 Sangat Bagus

roberto

Menginap 2 malam pada bulan September 2023
Tanggapan dari The Management pada tanggal 28 Sep 2023
Thank you very much Roberto for your nice review! We are happy to hear that you were satisfied with all our services and staff. Best regards, F. Cereda (General Manager)

8/10 Bagus

Dario

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tutto perfetto, salvo che per dei lavori dovuti all'organizzazione di un evento nelle immediate vicinanze, il parcheggio dell'hotel non era disponibile e quello più vicino (a pagamento) era a circa 400 metri.
Menginap 2 malam pada bulan September 2023
Tanggapan dari The Management pada tanggal 24 Sep 2023
Grazie mille Dario per la sua recensione! Ci spiace non abbia potuto arrivare fino a davanti all'albergo per scaricare/caricare i bagagli e non abbia potuto lasciare l'auto sulla Piazza Rezzonico (Piazza momentaneamente chiusa per un evento). I nostri parcheggi convenzionati sono: LAC, Motta e Piazza Castello a ca. 300m. Un cordiale saluto e alla prossima occasione! F. Cereda (Direttore)

8/10 Bagus

robert

Menginap 3 malam pada bulan September 2023
Tanggapan dari The Management pada tanggal 9 Okt 2023
Thank you for your nice review! Best regards, F. Cereda (General Manager)

10/10 Sangat Bagus

Julia

Menginap 1 malam pada bulan September 2023
Tanggapan dari The Management pada tanggal 5 Okt 2023
Thank you very much Julia for your kind review! Best regards, F. Cereda (General Manager)

6/10 Cukup Baik

David

Disukai: Kebersihan
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Jon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Beautify Area.
Stayed 2 nights. Our room was 31 and it had a great view overlooking the lake. Good location for restaurants and walking around town. It was an easy beautiful walk (less then 2 miles) to the funicular, which is a must. The breakfast was very good, with a variety to choose from. The staff was friendly. One thing we did not know is the hotel has a coupon book to get 20-30% off on activities. A side note… the taxi drivers will rip you off. Make sure they turn the meter on.
Menginap 2 malam pada bulan September 2023
Tanggapan dari The Management pada tanggal 13 Sep 2023
Dear Jon, thank you for your kind review! We are looking forward to welcoming you back in the future! Best regards,F. C. / General Manager

8/10 Bagus

David, Miami

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
If driving you have to park further away.
Menginap 1 malam pada bulan September 2023
Tanggapan dari The Management pada tanggal 12 Sep 2023
Thank you for your review! We are looking forward to welcoming you back in the future! Best regards, F. C. (General Manager)

10/10 Sangat Bagus

Gillian

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great location, friendly staff
Great location right on the lake and walking (& funicular) distance to the station. Good breakfast every morning. Comfortable beds, coffee/tea & fridge in room, nice balcony overlooking the lake. Staff at front desk and at breakfast were all very friendly & helpful. We really enjoyed our stay
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari The Management pada tanggal 2 Sep 2023
Dear Gillian, thank you so much for your kind review! We are happy to hear that you were satisfied with all our services and with the staff. We are looking forward to your next visit! Take care. F. Cereda, General Manager

10/10 Sangat Bagus

Anthony

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lake front property with walking distance to restaurants and shops!
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari The Management pada tanggal 28 Agu 2023
Thank you so much Anthony for your kind review! Best regards, F. Cereda (General Manager)

10/10 Sangat Bagus

Anton

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Familienfreundlich
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari The Management pada tanggal 16 Agu 2023
Vielen herzlichen Dank für Ihre nette Bewertung! Mit freundlichen Grüssen, F. Cereda (Hoteldirektor)

10/10 Sangat Bagus

Mevlide

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Super freundliches Personal.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari The Management pada tanggal 16 Agu 2023
Vielen herzlichen Dank für Ihre schöne Bewertung! Gerne warten wir auf Ihren nächsten Besuch! Mit freundlichen Grüssen, F. Cereda (Hoteldirektor)

10/10 Sangat Bagus

Ling

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari The Management pada tanggal 4 Sep 2023
Thank you so much Ling for your kind review! We are looking forward to welcoming you back also in the future! Take care, F. Cereda (General Manager)

2/10 Sangat Buruk

Samira Hadaya

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari The Management pada tanggal 9 Agu 2023
Dear Ms. Samira, referring to your review, we do not understand what was wrong with your stay, as with usall seemed fine. We did not get any complanints or lack of service from you.We kindly ask you to contact us in order to verify.Did you put a 2 out of 10 thinking it was a good review, is it an error?Best regards, F. Cereda (General Manager).

10/10 Sangat Bagus

Sabine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari The Management pada tanggal 30 Jul 2023
Dear Sabine, thank you so much for your kind review! Best regards, Francesca Cereda (General Manager)

10/10 Sangat Bagus

John

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari The Management pada tanggal 30 Jul 2023
Dear John, thank you so much for your nice review! We are looking forward to welcoming you back! Best regards,F. Cereda (General Manager)