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"Staff was amazing"

"The hotel itself is great, a good location, nice restaurants, clean spacious rooms, and friendly/helpful staff. We only had two challenges, one was keeping the room at a comfortable temperature, appears it is controlled by the front desk and was either freezing or a bit warm. Our other challenge was with the conceige, Gustavo, who couldn't deliver on his commitment to provide and English tour of the Bonfonti winery. At the last minute we were told the English tour would be an additional $40 after we paid an agreed price. Qhe we pushed back he said it was all sorted but when we arrived there was no English tour. Gustavo tried to compensate with a bottle of wine, which was good, but still we felt deceived. Other than that, it was all good"

"A little out of the way but a short cab ride to town. Large clean room. Very nice staff at the front desk"

"Everything was good, staff was outstanding and very and very helpful, hotel in the heart of the city, everything you need within 5 min walk, the only minus - you have to pay for parking extra and it is not cheap like most of parkings in the area - city center. But generally, I was very happy with choice. "

"Possitive comments to all services "

"Will excelente location and staff. Need some work in the building."

"Good location, great restaurant. Rooms a bit small but comfortable."

"Overall this was a great hotel for the price. Although its on the older side everything is clean and functional. Breakfast was a bonus with a good variety that included bacon and eggs, fruit and pastries and meat and cheeses. The staff were all super helpful and friendly. Plus the location is close to all the main sites, restaurants and tours in the City. I would stay again. "

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