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Ulasan untuk Fairfield Inn & Suites by Marriott Lumberton

2.5 out of 5
Fairfield Inn & Suites by Marriott Lumberton
3361 Lackey St, Lumberton, NC

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 305 dari 728 ulasan" "
Penilaian 8 - Bagus. 249 dari 728 ulasan" "
Penilaian 6 - Cukup Baik. 97 dari 728 ulasan" "
Penilaian 4 - Buruk. 49 dari 728 ulasan" "
Penilaian 2 - Sangat Buruk. 28 dari 728 ulasan" "

8,4/10

Kebersihan

8,6/10

Staf & layanan

7,4/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Susan

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
Great place ! Clean and right off I -95…
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

James

Bepergian bersama keluarga
Disukai: Kebersihan
All ok
Menginap 1 malam pada bulan Mei 2024

4/10 Buruk

Anvesh

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Dirty, had many problems; staff has no interest in addressing issues or to even work. Also, not enough parking spaces; i had to park in a mall nearby at cracker barrel.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Pablo

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very quiet place
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Anthony

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

4/10 Buruk

john

Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Stuart

Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Javier

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Very close to highway and shopping mall
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Barbara

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything was fine except the cards to get into the room were difficult to deal with. It took 5 or 6 times each time I tried to get into the room.
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Jill, BEACHWOOD

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

10/10 Sangat Bagus

Jill, BEACHWOOD

Menginap 1 malam pada bulan Februari 2024

4/10 Buruk

Linda

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Hotel room had an odor like foul meat cooking. Load noise from traffic on I95 all night.very limited choices on the breakfast bar.
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

PETER

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
~
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We had a great stay. Thay was an excellent receptionist. The bed seems to need a replacement already. It seems so saggy that I had a backache when i woke up.
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Miguel

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Connie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great 😃👍
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Evelyn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was clean and staff friendly. Breakfast was awful. Very few options and cheap.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ceara McCall pada tanggal 6 Des 2023
Thank you Evelynfor taking the time share you r feedback with us this means a lot to our team here at Fairfield Inn

8/10 Bagus

susan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Convenience to highway
Menginap 1 malam pada bulan November 2023
Tanggapan dari Ceara McCall pada tanggal 6 Des 2023
Hi Susan Thank you for sharing your feedback with us. Hope to see you in the near future.

2/10 Sangat Buruk

Edward

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The main problems were 1) a strong odor of cigarette smoke that hit hard as soon as we walked into the room, 2) the A/C did not blow cold air resulting in a very uncomfortable room and poor rest as we entered another day of driving, 3) there was no secondary lock as the swing bar door guard was missing the swing bar, and 4) most all of the easily accessible electrical outlets were unusable. The final straw was the complete lack of hot water at 5 am forcing us to take cold showers after a horrific night of no significant rest. Was told the General Manager would contact me and “make it right”. Got tired of waiting so I emailed her, still waiting on a reply. SAD. You would think something like this would be a high priority. I guess we just chalk it up to the continued death of customer service.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Ceara McCall pada tanggal 6 Des 2023
Hi EdwardThank you for taking the time sharing your feedback with our staff. Management will reach out to you concerning these issues

2/10 Sangat Buruk

Susan

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The bed wasn’t made with sheets! They had forgotten to put them on. There was a roach in the refrigerator. The next room they gave us wreaked of vomit. It was in the carpet and hadn’t been properly cleaned. The day manager was really poor.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Ceara McCall pada tanggal 6 Des 2023
HI Susan We do apologize in the issues that you have experience here at our property. Managers will follow up with this situations that you have encounter.

6/10 Cukup Baik

Dave

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
tv s are ancient and broadcast system was a mess both need upgrades
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ceara McCall pada tanggal 6 Des 2023
Hi Dave We thank you for your response. Tv has been now update hope to see you soon in the near future.

8/10 Bagus

Kayla

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was generally clean and great for the price, just smelled a little weird
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ceara McCall pada tanggal 6 Des 2023
Hi Kayla We appreciate your feedback we do apologize about the smell issues that you have experience here this will be address handle. We hope to see you in the near future.

8/10 Bagus

ray

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ceara McCall pada tanggal 6 Des 2023
Hi RayWe appreciate your scoring that you have providing with us

8/10 Bagus

Nic E

Disukai: Staf & layanan
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ceara McCall pada tanggal 6 Des 2023
Thank you for taking time to sharing your feedback with our team.

8/10 Bagus

Donald

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good rates visiting and golfing.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Ceara McCall pada tanggal 12 Okt 2023
Hi Donald Thank you so much for your feedback. We hope to see you again soon.

6/10 Cukup Baik

Paul

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Trash. The price of the stay I was hoping this property wouldn’t be a disappointment. Very wrong.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ceara McCall pada tanggal 12 Okt 2023
Hi Paulwe here at Fairfield Inn Suites sincerely apologize about this situation that had to encounter at our location, This is below our standard, this will be address. Thank you for giving our staff feedback.

4/10 Buruk

David

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Checking was quick, great service. The room was confortable. Nice couch, clean. The reason I rates so low was because there's was a roach inside the bread cabinet duro breakfast, and the roach wasn't the big deal, it happens. My issues was with the attendance at front desk who didn't flinch or looked surprised or moved, he just pointed and said "She is in the Kitchen"
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ceara McCall pada tanggal 12 Okt 2023
Hi David We here at Fairfield Inn Suites sincerely apologize about this situation that had to encounter at our location, This is below our standard, this will be address. Thank you for giving our staff your feedback

8/10 Bagus

Barbara

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Ceara McCall pada tanggal 6 Des 2023
Hi BarabaraThank you for sharing your feedback with our staff team

6/10 Cukup Baik

Cynthia

Menginap 1 malam pada bulan September 2023
Tanggapan dari Ceara McCall pada tanggal 12 Okt 2023
Hi CynthiaThank you for providing your feedback with our staff, We do apologize that we did not meet your expectations.

10/10 Sangat Bagus

Julio

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Ceara McCall pada tanggal 21 Agu 2023
Hi Julio Thank you for choosing Fairfield Inn Suites. Hope to see you near future

8/10 Bagus

Kathleen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Bathroom door squeaked. Beds not that comfortable
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Ceara McCall pada tanggal 21 Agu 2023
Hi KathleenThank you for your feedback we will share this with our Maintenance department . We do apologize hope to see you again in the near future

10/10 Sangat Bagus

Connie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything was great 👍
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Ceara McCall pada tanggal 2 Agu 2023
Hi ConnieThank you so much for your positive feedback! We're thrilled to hear you enjoyed your stay with us here at Fairfield Inn Suites. We hope to see you soon in the near future.

6/10 Cukup Baik

Juliann

Traveler bisnis
Disukai: Staf & layanan
No USB ports and half the electrical outlets weren't working.
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Ceara McCall pada tanggal 2 Agu 2023
Hi Juliann Thank you for choosing our location here Fairfield Inn Lumberton NC. We sincerely apologize about this situation that had to encounter at our location. This is below our standard this will be address . Thank you for providing your feedback.

4/10 Buruk

Scott

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
broken tv, the lobby smelled like pot, general lack of upkeep.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Ceara McCall pada tanggal 18 Jul 2023
Scott, We here at Fairfield Inn Suites sincerely apologize about this situation that had to encounter at our location, This is below our standard, this will be address. Thank you for giving our staff your feedback.

10/10 Sangat Bagus

Anne

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Ceara McCall pada tanggal 12 Agu 2023
Hi Anne Thank you for providing your feedback with our staffing. We enjoy having you here with us.

8/10 Bagus

Geovanni

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Ceara McCall pada tanggal 2 Agu 2023
Dear Geovanni We are happy to hear that you had enjoyed your stay with us here at Fairfield Inn Lumberton.

6/10 Cukup Baik

Xenia, Gaithersburg

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Close to eateries
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Ceara McCall pada tanggal 11 Jul 2023
Hi XeniaWe here at Fairfield Inn Suites thank you for choosing to stay here. Hope to see you soon in the near future.

6/10 Cukup Baik

Jennifer

Disukai: Staf & layanan
The staff was incredible even though another guest was yelling at them for no reason they were very professional the women was a little unhinged Renee and Brandon I believe their names were I could be wrong I meant to write it down
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Ceara McCall pada tanggal 11 Jul 2023
Hi Jennifier Thank you so much for your positive feedback! We're thrilled to hear you enjoyed your stay with us. Hope to see you in the near future.

8/10 Bagus

Catherine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great service
Great service. The front desk person was so helpful.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Ceara McCall pada tanggal 6 Jul 2023
Hi Catherine Thank you so much for your positive feedback ! We're thrilled to hear you enjoyed your stay. Hope to see you in the near future !

10/10 Sangat Bagus

Theresa

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Ceara McCall pada tanggal 2 Agu 2023
Dear TheresaWe are so delighted that you enjoyed your stay here at Fairfield Inn our team will be happy to hear that they were able to provide you with excellent service. Hope to see you soon in the near future.

10/10 Sangat Bagus

Alvin

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Sleep
Short but sweet! The customer support was excellent at check-in and enjoyed my chocolate chip cookies. The bed was very comfortable and I had a very relaxing night of rest. The hotel is conveniently located near I95 and Cracker Barrel one of my favorite restaurants.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Ceara McCall pada tanggal 12 Jun 2023
Hi Alvin We're so happy to hear you had a great experience here at Fairfield Inn You review made our day ! Our whole team works very hard to keep our customers happy, glad to see that you enjoy your chocolate chip cookies, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon in the near future.

10/10 Sangat Bagus

vishal

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Ceara McCall pada tanggal 4 Jul 2023
Hello We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

4/10 Buruk

stephen

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Bathroom dirty--would not flush When first got into room-- no hot water at 430-6pm
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Ceara McCall pada tanggal 3 Jun 2023
Hi StephenWe do apologize about this issues that you had to experience here at our property. I will take a look at this situation.

10/10 Sangat Bagus

Laura

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good place. Will stay again.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Ceara McCall pada tanggal 3 Jun 2023
Hi LauraWe're so happy to hear you had a great experience at Fairfield. Your review made our day ! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Hope to see you in the near future.

2/10 Sangat Buruk

Reena

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Ceara McCall pada tanggal 30 Mei 2023
Hi ReenaWe do apologize that we did not meet Marriott Standards for your stay.

6/10 Cukup Baik

Daniel

Bepergian bersama teman, Bepergian bersama hewan peliharaan, Traveler bisnis
Disukai: Staf & layanan
Staff was lovely and gave our dogs a treat bag . Lobby was pretty nice. Room seemed a bit stale and dingy
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Ceara McCall pada tanggal 25 Mei 2023
Hi Daniel Thank you for taking time to share your feedback. Hope to see in the near future.

10/10 Sangat Bagus

myles

Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Ceara McCall pada tanggal 25 Mei 2023
Hi MylesWe're so happy to hear you had a great experience here Fairfield Inn Lumberton. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again and we hope to see you again in the near future.

6/10 Cukup Baik

Robin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Ceara McCall pada tanggal 24 Mei 2023
Hi RobinThank you for sharing your feedback.

8/10 Bagus

Lynne

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
All staff was very friendly. Went down in the morn to swim a bit before breakfast, to learn that we could not use the pool (instead of a notice at front desk when we arrived)
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Ceara McCall pada tanggal 15 Mei 2023
Hi LynneThank you to the time share your feedback with our staff. We do apologize that our pool is not open at the moment ., sorry that our front desk staff did not point that for you to be aware. We hope to see you again in the near future.

6/10 Cukup Baik

Mary, Tafton

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
I have been here a couple times over the years and was pleased. This time it was not clean..not terribly friendly or welcoming.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Ceara McCall pada tanggal 4 Mei 2023
Hi Mary We do apologize for the experience that you have encounter here. Hope to see you in the near future.