All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Actual condition of room was very different from how it was advertised on the website. Balcony was very dusty with fallen leaves all over. Bedsheet was also found with stains. Checked out an hour after checking in. Staff service was great though, understanding and patient.
Glen
Stayed 3 nights in May 2024
Response from Charlotte - Executive Assistant on 8 May 2024
Dear Guest,Our teams and I are available at any time of the day during your stay.You stayed at the Hotel Charlemagne for 3 nights. During your stay, we received no complaints from you. Please be assured that I remain available by telephone to discuss any issues you may have.Sincerely
6/10 Okay
manbir
23 Mar 2024
Liked: Cleanliness, staff & service, amenities
Ok.
manbir
Stayed 2 nights in Mar 2024
Response from La Direction on 27 Mar 2024
Merci pour votre note et commentaire, à très vite, La Direction
6/10 Okay
Stacey
11 Mar 2024
Liked: Staff & service
The property was not anything like in the photos. It was run down and old. You literally had to walk outside to another building to go to your room and neither the front entrance or the additional building had any security - anyone could just walk in. They should have to use a key to gain access. The staff at the font desk was wonderful.
Stacey
Stayed 2 nights in Feb 2024
Response from Charlotte - Executive Assistant on 17 Mar 2024
Dear Stacey,Thank you for taking the time to share your experience.Our teams are available 24 hours a day to respond to our customers' requests.
Hotel staff were very helpful and courteous. The room was spacious, clean, and comfortable. The breakfast was very complete, with everything you could want to eat.
There were lots of common spaces in the building with different functions, that gave a resort feel to the hotel.
Susan
Stayed 6 nights in Feb 2024
Response from The Managers on 11 Mar 2024
Dear Susan, Your comment is absolutely to delicious to the eyes and appealing to acknowledge. The entire team is quite grateful for your incredible comment on our hospitality service, We hope to see you again, Kindest regards,
We had a nice stay here. The front desk staff were helpful. The rooms were clean and spacious with a nice little patio. Air conditioner did not work very well however I found the foam mattress topper on left me sinking more than I like. And the other major annoyance was that my European AC adapter did not fit the electric outlets in the room though they worked in every other hotel we stayed in. The front desk did not have a substitute for us and we had to find one that fit this hotels fixtures.
Jared
Stayed 3 nights in Sep 2023
Response from The management on 26 Sep 2023
Wahou ! Thank you very much Jared, and to take time to share your feedback.We hope to see you again at the hotel Charlemagne, for your next trip at Lyon.Kinds regards,
I did not like the area. While it’s certainly convenient if you need to take the train, the area feels unsafe at night and it is extremely dark, obscured. Almost like if the city lights were dimmed down. The facility is very good and the staff is amazingly friendly.
Pablo Martin
Stayed 2 nights in Sep 2023
Response from The management on 27 Sep 2023
Whaou! Thank you Pablo for your feedback.We hope to see you again for your next trip.Kinds regards.
Good location, good value. Rooms were very clean and air conditioning worked very well (it was really hot!). Helpful staff (all spoke English) - would recommend.
Shannon
Stayed 2 nights in Jul 2023
Response from La Direction on 11 Jul 2023
Dear Shannon, Thank you for your review ! It is refreshing and so pleasant to read you, I hope you can come back to us, Kindest regards
Very nice hotel. Smallish rooms, tiny elevator - but, Europe - it's like that. Very easy to the tram, subway, bus. Easy from the airport with Rhone express to Vaulx-en-Velin la Soie and then subway to Perrache. Walk or Tram to Musee de Beaux Artes and all of vieux Lyon. Walk to the Vaporetto. Spent three nights and would again.
patrick j
Stayed 3 nights in Jun 2023
Response from The Management Team on 10 Jul 2023
Dear Patrick, What a honest and adorable review ! We sincerely thank you for your feedback and for this awesome mark We Hope to see you again in Lyon, Kindest regards,
10/10 Excellent
David
29 Jun 2023
David
Stayed 2 nights in Jun 2023
Response from La direction on 20 Jul 2023
Cher David,Merci pour votre retour.Au plaisir de vous accueillir pour votre prochain séjour lyonnais.Bien à vous
Hotel is close to main station in Lyon with basic comforts and fairly clean interior.
Verified traveller
Stayed 2 nights in Jun 2023
Response from Loan on 13 Jun 2023
Good afternoon, We are very glad that you enjoyed your stay at Hotel Charlemagne and thank you for your positive comment. Our team will be delighted to welcome you again soon for another experience that will exceed your expectations. We wish you a pleasant evening. Best regards, The hotel managment.
Good afternoon, We are very glad that you enjoyed your stay at Hotel Charlemagne and thank you for your positive comment. Our team will be delighted to welcome you again soon for another experience that will exceed your expectations. We wish you a pleasant evening. Best regards, The hotel managment.
4/10 Poor
Courtney
Travelled with partner
12 May 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were lovely but this is not a 4 star hotel. The rooms are incredibly small, the elevators…you can barely fit two people let alone any luggage. The area is blah with not many places to eat. Overall I would say this is 2.5 stars.
Courtney
Stayed 1 night in May 2023
Response from The Managers on 19 May 2023
Thank you for your feedback, we have 27m² rooms if you wanted more space, our standards are quite standard-French types of rooms, Kind regards,
10/10 Excellent
Beihong
11 May 2023
Beihong
Stayed 2 nights in May 2023
Response from La Direction on 12 May 2023
Merci à vous pour votre magnifique retour, A très vite,
This is an amazing hotel with beautiful rooms...one of the best rooms on our 4 week european trip...so clean..so comfortable and cozy...everything u need..ie kettle..tv..usb ports etc...only thing we didnt like was the 25 euro parking 2 blocks away.
Matt
Stayed 1 night in Mar 2023
Response from The Manager on 4 Apr 2023
Mat what a kind and adorable comment, thank you so much for it, We are sorry for the parking but it is still cheaper than other parkings in France, May you come back soon, Kindest regards
8/10 Good
Debra
Travelled with partner
1 Apr 2023
Liked: Cleanliness, staff & service
We only stayed 1 night because this was close to the bus station and we got in late. The area was ok but not so nice in the dark. Staff was very friendly.
Room was clean, bed was comfortable, bathroom and shower were good.
Room was dated but was ok for what we needed.
Debra
Stayed 1 night in Mar 2023
Response from Anita - Adjointe de Direction on 1 Apr 2023
Dear Debra, I am delighted to read you and to see all your compliments on our establishment. All the teams join me in thanking you. Hospitality and hygiene are the basis of our business and we do our best to make all our customers satisfied customers. We are happy that you were able to enjoy the charm of our rather atypical hotel and whose decoration makes all its charm. The hotel is well located and well served and we are in Perrache, in one of the quietest areas being near Confluence. We hope to see you back, perhaps for a weekend; there is so much to visit in Lyon and so you will enjoy more of the hotels, especially its terraces, on sunny days. Yours sincerely,
8/10 Good
Jose
29 Mar 2023
Jose
Stayed 3 nights in Mar 2023
Response from Anita - Adjointe de Direction on 1 Apr 2023
Cher José, merci pour cette bonne note et au plaisir!
10/10 Excellent
Inga
1 Mar 2023
Inga
Stayed 2 nights in Feb 2023
Response from Anita on 5 Mar 2023
Chère Inga, Merci de cette excellente note et au plaisir de vous accueillir de nouveau. Bien à vous,
Dear Howard, For sure we've found and discovered this great and nice hotel in Lyon with a friendly staff who wants only to satisfy the guests. Come back soon ! Regards,
This was a nice place in a great location if you’re happy with the tram being right nearby. Very friendly staff and good breakfast options. Only negative is toilet area is cramped. Also, elevator is tiny if you are travel with large bags, it could be tricky. We only had carryons so it was fine for us. We would definitely stay here again!
Kathleen
Stayed 3 nights in Oct 2022
Response from HRB on 31 Oct 2022
Oh! Many thanks for your good feedback. Pleased to welcome you again soon. Regards,
Stayed here for three nights. Check in process was very easy and the staff was kind and helpful. Rooms were well appointed, but a little dated. Location was convenient to the metro and several great bars and restaurants. Would stay again.
Brandon
Stayed 3 nights in Oct 2022
Response from HRB on 31 Oct 2022
Dear Brandon, Thanks for your good comments about your stay in our hotel particularly about the staff and the room. Great note! See you for a next stay, regards,
What a wonderful hotel in Lyon center. The staff was professional and friendly. The breakfast was delicious with a lot of choice. Close to the old city a very nice neighborhood.