Machesney Park hotel guide. Red Roof Inn hotel in Machesney Park, Illinois

"We had a mixup with Expedia regarding our reservation and the manager was AMAZING. He refunded our deposit and gave us a room. He also recommended a restaurant which gave us a discount for staying at the hotel. There was an old stain on one of the pillowcases, but we just switched to another pillow, there were so many! We would definitely stay here again."

"This was a good stay."

"The room was stale smelling, the bathroom sink and toilet was clogged. When I brought it to the staff’s attention he told me to go to the community bathroom, get a plunger and plunge the toilet myself. The front desk told me to keep the plunger in my room for the duration of my stay because he knew it would happen again and he would be up later to drop me off a zip it tool so I could snake and unclog the sink myself! The shower diverter didn’t operate correctly, and the ironing board was completely broken, I had to lay it across the bed in order to use it. They never acknowledged our complaints or did anything to try to help or accommodate us. Never in life will I ever stay at this hotel again. Worst experience I ever had!!"

"The king suite was huge! Great for a small group to hang out. Very soft sheets and a new clean bathroom."

"Fire alarm at 130 am was annoying and we found bed bugs in our room. We notified front desk, believe that should have comp the room but didn’t ask since we needed to get out of there."

"The room was dirty. Just overall the hotel looked dirty and not because of the renovations. The elevator was not working. We were staying on the 3rd floor and had to carry everything down ourselves. They just said the elevator stops working often. "

"Hotel was clean and in central location. Limited amenities like tissues, shampoo/conditioner, no ice makers, and needing to ask front desk for blow dryer. It’s more of an extended stay hotel, however, certain amenities are still expected as a hotel. Walls were thin and you could smell food being cooked from other rooms which wasn’t ideal, however, price was right and it as a great place for a night."

"Great hotel, very clean, the tv was customized with my name which was a sweet little touch. Just wish they had better parking. "

"Staff was very helpful and attentive. Breakfast was good."