"Hotel was wonderful. Great location, excellent staff, best breakfast we've ever had in a hotel.
Pro's:
-Get the breakfast. Best deal, lots of variety. Fresh fruit, baked goods, eggs, bacon, cold meat, cereal, pancakes, 6 different types of milk (who knew there were that many) coffee, tea, etc... and a nice, spacious dining area. Staff were excellent. Great value!
-Excellent location, close to Royal Palace, 20 minute walk to downtown area, 5 minute walk to subway (metro), 5 minute walk to shopping and dining establishments
-Charming sitting area just off the lobby if you want to sit and enjoy a beverage
-Excellent staff
-Rooms were clean and comfortable
-Had dinner one night in the dining area. Food was good and reasonably priced. No complaints
Cons:
-Shower was difficult to understand how it worked but we managed
-Only Spanish channels on TV, no Netflix, Youtube or other channels. I like to watch news from home (Canada) on Youtube at the the end of our day to keep up on things. Had to use our phones which was an inconvenience
-Could hear other patrons in the hall when we were asleep late at night
All in all I would recommend this hotel to others and I would stay here again if in Madrid. We liked it."