Hotel Room Mate Hotels di Madrid

"Once arrived at the property we noticed that elevator was very deteriorated, front desk on the 9th floor, after carrying suitcases upstairs now most be carried but to the room, room was extremely dirty, sheets were filthy and even hair on the pillows, remote control for not working, floor super dirty. After complaining we got room change, which it was a bit better, however one of the days we have no water. Overall the hotel has beautiful views of the city however it needs some work."

"Solo faltaría darle privacidad al baño. Y un extractor. Es rarísimo que no hayan considerado esos puntos ya que son fundamentales. Todo lo demás, perfecto."

"Great hotel! Really good location - walking distance from everything. Easy check in and check out. Clean property. Good breakfast that is available until noon!"

"We were excited to stay here, but unfortunately our experience fell well below expectations. We booked an Executive Room for six nights but checked out three days early due to multiple issues. From check-in to checkout, the service felt cold and unwelcoming. Very few staff members greeted guests, smiled, or made any effort to create a hospitable atmosphere. As someone with many years of hotel management experience, this was especially noticeable. Our Executive Room overlooked an alley and was...