Dear Mr Qmmer, Good Afternoon I would like to thank you for taking the time to leave us some feedback regarding your recent staying. I am very pleased to hear that your breakfast experience was a pleasant one. We are constantly striving to improve the food items that we offer at our breakfast and it is encouraging to hear when our guests enjoy them. However, I feel so disappointed to hear that your experience had some issues but the good news, the WIFI has been available use for the Guests at the Lobby & rooms too since March 1, 2016, without charging. As well as, the renovation has started in some areas at hotel such as the kitchen & will be continued during this year in the rooms & Restaurants. Our commitment to satisfy our guests by improving our Hotel facilities & services, your feedback has helped us to be continued of our vision. Thank you again, and we look forward to seeing you on your next trip to Al-Shohada Hotel to give us a second chance to convince you with a better service. Al-Shohada Customer Service Manager

Firstly, I am truly apologising for the loud group , were next to you and I am sad to know ,they were smoking in Corridors which isnot allowed to smoke according to Saudi Civil Defence Department. Unfortunately, group of smoker guests , they were representing their behaviour & if the hotel security known about this case at that time the guest supposed to pay a fan & I do appreciate your kindness ,patience. Secondly, I feel disappointed to hear that your experience had some issues with Housekeeping. Our hotel represents comprehensive service including Housekeeping. In information map daily housekeeper supposed to severe guest room by offering cleaning room. We are really out of conceit with no one informing you at front desk about putting clean room sign in outside door to allow housekeeper service to clean your room, inform you that if they did not come you need to contact duty manager who will do immediately action for your comfort. Also, last 3 months we have 100% occupancy in our hotel & I feel sad , sometimes our housekeeping system fail to satisfy some of our great guest as you during their staying. We make a formal apology and I will discuss this with our responsible employees. I will pass your comments to the director of the housekeeping but I need your room number & name to write the case to do the procedure. Thirdly, we know that a successful start into the day is often supported by a sufficient be start from a good service from front desk & Concierge. I am so surprised for misunderstanding that happened to you with the front desk & Concierge staff. I once again apologize for you about what you have faced of issues with our staff in front desk & Concierge. I will discuss your case with our staff .

Dear Mr Ahmed, Good Morning Thank you for taking the time to write your review of our property, your comments are very much valued. We hope you will give us a second chance to convince you with a better service.. Al-Shohada Customer Service Manager

Dear Mr Mohsin Hassanon , Good Morning Thank you for taking the time to write your review of our property, your comments are very much valued. I am very pleased to hear that your breakfast experience was a pleasant one. We are constantly striving to improve the food items that we offer at our breakfast and it is encouraging to hear when our guests enjoy them. On the other hand, I would like to personally apologize for the series of unfortunate incidences that you experienced during your staying with us. We continually try to do our very best for all of our guests. Unfortunately, sometimes we cannot succeed but we are trying to commitment to our gaol by satisfying our guest & improving our services. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies and your notes will be heard to the management & Thank you again, and we look forward to seeing you on your next trip to Al-Shohada Hotel. Al-Shohada Customer Service Manager

Dear Guest, Good Morning Thank you for taking your time to comment on your recent stay and your honest feedback. It is our aim to offer our guests an entirely satisfactory service. We truly apologize for the inconvenience time you had with the bedrooms and are very sorry if is caused sleepless nights. We are in the middle of the renovation in some areas at hotel such as the kitchen & will be continued during this year in the rooms, restaurants & banquets. It is nice to read that you remake our breakfast & we are happy that you appreciate it. As well as, so glad that you noticed our friendly and helpful staff as well. Certainly I will pass this on to our employees especially our aim to satisfy our guests and make them as their home. We hope you will give us a second chance to convince you with a better service. Al-Shohada Customer Service Manager

Dear Guest, Good Morning Thank you so much for taking the time to ranking of our property, your comments are very much valued. We really do appreciate your comments regarding to your recent staying. Our commitment to satisfy our guests by improving our Hotel facilities & services, your feedback has helped us to be continued of our vision. Thank you again, and we look forward to seeing you on your next trip to Al-Shohada Hotel. Al-Shohada Customer Service Manager

الاستاذة العزيزة : ميساء المحترمه السلام عليكم و رحمة الله و بركاته لك جزيل الشكر و العرفان على وقتكم الثمين لتعليقكم عن تجربتكم في فندق الشهداء و لقد غمرتني السعادة بان وجبة الافطار نالت على استحسانكم الذواق و رضاكم ايضاء على خدمة الغرف و تعليقكم له اثر كبير لاستمرار في تطوير و تحسين خدمة العملاء لدينا و الحمدالله من الشهر الفائت لقد شرعنا ببعض التجديدات في مطبخ الفندق و سوف تستمر هذه التجديدات للغرف و المطاعم قاعات الاحتفالات خلال السنه و اما للغلايات المياه فلقد رفعت صوتك و تعليقك لادراة الفندق و لها من الاولوية القصوى في قائمة التحسين من خدمة العملاء و اتمنى ان نتشرف مرة اخرى باستضافتكم في فندقنا و حتى و لو لم نتشرف بزرياتكم نتمنى بان تعتبرونا عائلة اخرى لكم في مكه المكرمة و نتشرف بخدمكتم اي وقت مدير خدمة العملاء في فندق الشهداء

Dear Guest. Good Morning Thank you for taking the time to write your review of our property, your comments are very much valued. I would like to personally apologize for the series of unfortunate incidences that you experienced during your staying with us. We continually try to do our very best for all of our guests. Unfortunately, sometimes we cannot succeed but we are trying to commitment to our goal by satisfying our guest & improving our services. However, I feel so disappointed to hear that your experience had some issues but the good news, the WIFI has been available use for the Guests at the Lobby & rooms too since March 1, 2016, without charging. As well as, the renovation has started in some areas at hotel such as the kitchen & will be continued during this year in the rooms & Restaurants. I have looked into each issue that you have noted, in an attempt to correct and improve our hotel policies and your notes will be heard to the management and we hope you will give us a second chance to convince you with a better service. Al-Shohada Customer Service Manager

Thank you staying with Al Shohada Hotel Makkah

Thank you very much for you comments its helps us to Improve our services and rectify the mistakes and we have very carefully seen it to your metter

Thank you very sorry it would be early arrival or mistakenly checking In because We don't cheek in Guest if room is not ready

Thank you very Much

Thank you staying With Al Shohada Hotel

Thank you for your feedback we had taken a savior action against the person who had such attitude

Thank you staying with Al Shohada Hotel Makkah

Thank you staying with Al Shohada Hotel

Thank you for your comment we are upgrading our services and your future stay will be up to your expectations

Thank you and we are upgrading our facilities and hoping your future stay will be up to your expectations

Thank you very much and its our honor to serve Allah's Guests