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Ulasan untuk Hilton Princess Managua

4.5 out of 5
Hilton Princess Managua
Km 4.5 Carretera a Masaya, Managua

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 276 dari 470 ulasan" "
Penilaian 8 - Bagus. 121 dari 470 ulasan" "
Penilaian 6 - Cukup Baik. 39 dari 470 ulasan" "
Penilaian 4 - Buruk. 14 dari 470 ulasan" "
Penilaian 2 - Sangat Buruk. 20 dari 470 ulasan" "

9,2/10

Kebersihan

9,0/10

Staf & layanan

7,8/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Luis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excelente lugar para quedarte ..
Menginap 3 malam pada bulan April 2024
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 11 Mei 2024
Muchas gracias por sus comentarios Sr. Luis, le esperamos pronto!

8/10 Bagus

Sergio

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good and convenient location
Menginap 1 malam pada bulan April 2024
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 29 Apr 2024
Thanks for your comments

10/10 Sangat Bagus

Gérard

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent hôtel avec une belle piscine, fournissant le transport. Personnel compétent et avenant.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 29 Apr 2024
Thanks for you comments, hope you come again!

10/10 Sangat Bagus

alejandro

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 24 Apr 2024
Thank you for your rating, we hope your stay was totally pleasant.

4/10 Buruk

Pablo

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
DONOTCOMEHERE I I wish I could rate this hotel 0 star in fact. That wouldn’t be right to some of the employees there. This hotel has been a disaster since my family came here for vacation & to visit family. They have completely ignored our request to clean the room on multiple occasions. Even when I informed them I found a cockroach in the bathroom tub. The AC feels like it’s not functioning properly. Even when we called the maintenance worker, the room doesn’t feel cool. We had 2 rooms 503 & 514. All this happened within the first 3 days of our family vacation & still had 3 more days to go. The lights & the water seem to turn off randomly at times during our stay. It happened when I was taking a shower & another when my mom was using the bathroom. They had another moment when the lights went off again. Also when taking a shower the hot & cold water seem to come out randomly if both knobs were turned on it keep a combination of the temperatures. It took good amount of calling the front desk to make sure things would even work a regular standard hotel experience, let alone a the Hilton name.The one saving grace is not the front desk it surely isn’t, it’s the workers, the cleaning staff, the maintenance staff. They were friendlier & more attentive to our concerns. I will NOT be coming back to this hotel ever again. STAY AWAY !!!!! Did not BRING ANY VALUE TO MY FAMILY VACATION.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 1 Apr 2024
Thank you for your comments Mr. Pablo, we will escalate it with the General Manager, and we will investigate what happened during your stay.

6/10 Cukup Baik

Matthew, Camana Bay

Bepergian dalam rombongan
Disukai: Staf & layanan
The rooms are very dated and are in need of an upgrade. Breakfast was convenient and tasty.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 27 Mar 2024
Thank you for your comments, we will let the Manager know.

10/10 Sangat Bagus

Jim

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent friendly staff. I always enjoy staying at this hotel.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 11 Mar 2024
Thank you very much for your comments dear Jim, we hope to continue providing you with the best service.

8/10 Bagus

Oscar

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Ha decaído muchísimo La puerta de la habitación costaba cerrar y abrir, toallas desgastadas, cortina de baño rota, cortinas de la habitación rotas, ni siquiera1 botella de agua te dan. El gym poco equipado y feo. Nada recomendable
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 8 Mar 2024
Gracias por sus comentarios

4/10 Buruk

Alejandro

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 23 Feb 2024
Gracias por su puntuación, con gusto atenderemos si nos deja comentarios acerca de como estuvo su estadía; así brindarle una mejor experiencia en su próxima estancia.

10/10 Sangat Bagus

Darryl

Disukai: Staf & layanan, kondisi & fasilitas properti
Nice
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 16 Feb 2024
Gracias por sus comentarios, nos ayuda siempre a brindarle la mejor atencion.

8/10 Bagus

EVELYNG M, HOMESTEAD

Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 8 Feb 2024
Thank you for your rating, your comments are very valuable to provide you with better service during your next stay.

10/10 Sangat Bagus

Myrianisa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great customer service
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 8 Feb 2024
Thank you for your rating, we hope to always provide you with the best service.

10/10 Sangat Bagus

OGUER

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Altamente recomendable !!!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 8 Feb 2024
Thank you for your rating, we hope to always provide you with the best service.

10/10 Sangat Bagus

Jorge

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Amazing place for staying.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 8 Feb 2024
Thank you for your rating, we hope to always provide you with the best service.

10/10 Sangat Bagus

Ana Lilia Arroyo, Pembroke Pines

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice hotel
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 8 Feb 2024
Thank you for your rating, we hope to always provide you with the best service.

6/10 Cukup Baik

Stephen

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
A three star at best
This hotel is a need of massive repairs. The condition is not good. There's water stains and water dripping from the ceilings in places and very little cleaning being done. The condition of the common areas is also very poor. The furniture is old there's wallpaper falling off the walls. The food was good and the staff were nice.
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 27 Jan 2024
Thank you for your comments, they are taken into account to provide better care.

8/10 Bagus

Glenn, Toronto

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 8 Feb 2024
Thank you for your rating, your comments are very valuable to provide you with better service during your next stay.

10/10 Sangat Bagus

VICTOR HUGO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 10 malam pada bulan Desember 2023
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 8 Feb 2024
Thank you for your rating, we hope to always provide you with the best service.

10/10 Sangat Bagus

Jonathan

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
excelencia
como siempre la mejor opcion en Managua! excelente servicio y la comida del restaurante y room service impecable
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 22 Jan 2024
Thank you for your comments, they help us to always provide a better service.

10/10 Sangat Bagus

Adrian

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
El hotel antiguo y elegante me gusto mucho la estancia
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 22 Jan 2024
Thank you for your comments, they help us to always provide a better service.

10/10 Sangat Bagus

Conor

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 22 Jan 2024
Thank you for your comments, they help us to always provide a better service.

10/10 Sangat Bagus

Doris

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 8 Feb 2024
Thank you for your rating, we hope to always provide you with the best service.

10/10 Sangat Bagus

Angel, Fayetteville

Menginap 13 malam pada bulan Desember 2023
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 8 Feb 2024
Thank you for your rating, we hope to always provide you with the best service.

10/10 Sangat Bagus

Jorge

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I stayed at 5th floor and you I could not hear any external noise including other travelers. Staff was polite and professional demeanor. On the other hand, A/C did not cool as much as other room I had stayed 3 days before, Ice machine did not work and unfortunately there is no complimentary water ($3 for the one placed on desk). Overall, it was a good stay and the breakfast buffet was worth the price.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 22 Jan 2024
Thank you for your comments, they help us to always provide a better service.

10/10 Sangat Bagus

Jorge

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice place for a night. Wish there was complimentary water.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 28 Des 2023
Thank you for your comments, we will keep it in mind.

2/10 Sangat Buruk

Emily

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Dont stay with Hilton, its not what it used to be.
Was made to wait 3 hours upon check in for my room, after front desk tried to downgrade my reservation. After waiting 3 hours, was given a dirty room for 3 days, which was never cleaned properly upon complaint. Appears someone dyed their hair bright red in the shower immediately before my stay. Room was neither comped nor upgraded. Shantel on front desk was argumentative and unhelpful. Complained to Hilton directly who offered a 1 night free certificate then ignored and ghosted me when I asked for their supervisor. Hilton has lost their way and their mind.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 28 Des 2023
Thank you for your comments, our General Manager is taking care of it.

8/10 Bagus

Steve, galveston

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 22 Jan 2024
Thank you for your comments, they help us to always provide a better service.

8/10 Bagus

Jasmine

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Property is near shopping mall and food . Very walkable. Walls are thin and you can hear hallway noises.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 28 Des 2023
Thank you for your comments, we hope your stay was pleasant.

8/10 Bagus

steadman, George Town

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The property Good, Clean, friendly Staff, safe. Good choice
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 28 Des 2023
Thank you for your comments.

10/10 Sangat Bagus

Miguel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 22 Jan 2024
Thank you for your comments, they help us to always provide a better service.

10/10 Sangat Bagus

Adonis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great
Menginap 4 malam pada bulan November 2023
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 28 Des 2023
Thank you for your comments.

10/10 Sangat Bagus

Luis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 11 Mar 2024
Thank you for your rating, it is a pleasure to provide you with our best services.

10/10 Sangat Bagus

Ernesto

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice, clean, confortable
Menginap 2 malam pada bulan November 2023
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 28 Des 2023
Thank you for your comments.

10/10 Sangat Bagus

Abel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good central location
Menginap 13 malam pada bulan Oktober 2023
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 28 Des 2023
Thank you for preferring us

10/10 Sangat Bagus

franklin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Awesome
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Helen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I would give this hotel 10 stars! The staff was amazing and the rooms immaculate with super comfortable beds. Felt super safe and welcomed.
Menginap 9 malam pada bulan Juli 2023

8/10 Bagus

HYO JUN

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan September 2023
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 11 Mar 2024
Thank you for your rating, we hope to provide you with better service during your next stay.

10/10 Sangat Bagus

Peter

Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

porfirio

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
thanks to all staff very attent and professional we stay 4 days amazing stay quite nice and clean bed very confort close to everywhere walkable to mall and other parts...
Menginap 4 malam pada bulan Agustus 2023

6/10 Cukup Baik

Gustavo, NORTH ARLINGTON

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
This hotel was nice and clean. The pool area was a bit boring compared to other hotels in that area.
Menginap 1 malam pada bulan Agustus 2023

6/10 Cukup Baik

Rene

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Front office staff just horrible.
Over all the service personal were great. We loved the restaurant and the bar inside. My issue is with the font office staff. They gave a key of my room to a kid I did not come with. No one ever reached out to me to see if it was ok. They just handed it to him because the kid told them he was with me. Why bother taking peoples identification if you can just walk up to the front and say ur with someone and they will just give a key. I am so disappointed with the front office staff.
Menginap 3 malam pada bulan Agustus 2023

10/10 Sangat Bagus

yoel

Menginap 4 malam pada bulan Agustus 2023

8/10 Bagus

Jennifer

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

JOSE

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Henwill

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I stayed here for 1 night on 8/9/2023 and had a wonderful time. Loved how safe i felt. The neighborhood location is safe, people from outside cannot come into the hotel and I did like that. I also enjoyed the pool, and the staff who is super professional and extremely attentive. I highly recommend this hotel.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Melissa Meza / Revenue Manager pada tanggal 11 Okt 2023
We are glad to know that you had a great time during your stay with us, your comments always help us to provide better service, we hope to see you soon, this is your home.Best regards

10/10 Sangat Bagus

Safura

Menginap 2 malam pada bulan Agustus 2023

6/10 Cukup Baik

Diego

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Muchas mejores opciones en Managua que Este
Hotel necesita ser renovado. Sucio, mal olor en pasillos del hotel. En habitación paredes sucias, mal pintada, en general mal mantenimiento.
Menginap 2 malam pada bulan Agustus 2023

6/10 Cukup Baik

Carlos

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Evelyn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2023

10/10 Sangat Bagus

Ileana

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023