"Only stay at this property as a last resort. One or two staff members attempted to be helpful and most were friendly, but they are set up to fail given the horrible conditions of the rooms.
Hot, hunid. AC that can't drop the temp below 74. Shirts come out of the closet damp. 3 nights stayed and never received housekeeping, other than the day I specifically asked the desk clerk to have them come replace the towels on the floor used to mop up the water due to the shower door gaps.
Just terrible. Tried it again, hoping the Doubletree brand would insist on improvements, but clearly that is not in their plans."
"Paid for two room for 3 nights. I booked and called to see if I could get the rooms adjoining or at least next to each other. I was told they had not assigned rooms, but he would make a note. We arrive 3 weeks later, to find they are just on the same floor half a hallway apart. I was frustrated and trying to remain calm while explaining our situation, I have a family of 7 so we need two rooms, but was met with a very combative and aggressive GM, Brandi. She continually interrupted us and would not do anything additional to accommodate us, saying they had no two rooms next to each other (although the room right next to one of ours was empty all weekend). She threatened to cancel my reservations, which after our stay I wish we had. After that exchange we went to our rooms, one smelled terrible, both had not been cleaned for some time with hair and dirt all over the floor. In addition, some outlets didn't work, there were only bulbs in half of the light fixture in the bathroom, the main light in the room strobed, the trash in the hall was overflowing for much of the first day and the next (having to side step to go through the doorway), and breakfast was extremely lacking and not ready on time, should have been 6 AM, but was not ready till after 8AM the first day. We didn't even go to it, there was nothing but two choices of cereal and waffles....Spend a few more dollars and stay somewhere else, this place is not even fit for a dog to stay in."
"Miss Aubrey checked us in. She was professional, friendly and helpful. Our room was spacious, beds comfortable and clean. Breakfast was excellent . Biscuits and gravy, eggs, sausage, waffles, fried onions and peppers and that was the hot breakfast. An assortment of cold breakfast food was available as well. We met Miss Virginia the chef. She was a military cook for nine years. She loves cooking and adds much to the menu. We walked out with chocolate chip cookies straight from the oven. The whole experience was good."
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