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Ulasan untuk Hotel H2O

4 out of 5
Hotel H2O
Luneta, (Behind the Quirino Grandstand), Manila

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 408 dari 1005 ulasan" "
Penilaian 8 - Bagus. 338 dari 1005 ulasan" "
Penilaian 6 - Cukup Baik. 151 dari 1005 ulasan" "
Penilaian 4 - Buruk. 67 dari 1005 ulasan" "
Penilaian 2 - Sangat Buruk. 41 dari 1005 ulasan" "

8,4/10

Kebersihan

8,6/10

Staf & layanan

7,6/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

7,2/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Keyon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The main reason I booked here was because it was close to the US embassy and it have a pool. Unfortunately the pool was closed down.
Menginap 6 malam pada bulan April 2024
Tanggapan dari Ella Manayan Asst. Front Office Manager pada tanggal 2 Mei 2024
Dear Mr. Keyon,Thank you for taking time to post a review I am writing to extend my sincere apologies for the shortcomings you experienced during your recent stay at our hotel. On a brighter note, I am pleased to inform you that we have already begun the process of upgrading our facilities. We are working diligently to address the areas that fell short and make significant improvements to ensure a more favorable experience for all our guests. Looking forward to welcoming you back soon.Best regards,

2/10 Sangat Buruk

Patrick

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Zimmer sind sehr heruntergekommen. Allgemein sehr laut und hellhörig. Frühstück ist sehr dürftig.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Ella Manayan Asst. Front Office Manager pada tanggal 1 Mei 2024
Dear Mr. Patrick,Thank you for taking the time to write this review. It's always disappointing to read when guests have not enjoyed their stay and that areas of the property have fallen short of their expectations. We took serious note of your feedback and we deeply apologize for all the inconveniences you encountered during your stay with us. Looking forward to welcoming you back soon.Best regards,

10/10 Sangat Bagus

Blaise C

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel room was super cool with a giant fish tank in the room with assorted fish. Tank and room were very clean. The room lighting was cool and calming with even parts of the bed that lit up. Room was rather spacious and bed was very comfy. Big flatscreen TV which even had some American shows and movies. For the price, this place was great. Also, they had a great outside bar with good food, and with a view of Manila bay where we watched the sunset. The area around, Oceanfront Park. was still under construction and severly in need of an update, but the indoor shopping parts were still very nice and cool to walk through. I'd definitely stay here again.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Arish Gonzales / Asst. Front Office Manager pada tanggal 28 Apr 2024
Dear Ms. Blaise,Thank you for taking time to post a review. Looking forward to welcoming you back soon.Best regards,

8/10 Bagus

Jona Marie

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
staff service was great., and the attraction within the property which is the manila ocean park and sea lion shows.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Ella Manayan Asst. Front Office Manager pada tanggal 24 Apr 2024
Dear Ms. Jona Marie,Thank you for taking time to post a review. Looking forward to giving you a more favorable stay,Best regards,

10/10 Sangat Bagus

Der Bao

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It is pretty nice
Menginap 1 malam pada bulan April 2024
Tanggapan dari Arish Gonzales / Asst. Front Office Manager pada tanggal 16 Apr 2024
Dear Mr. Bao,Thank you for taking time to post a review and for giving us a perfect score of 5 out of 5. Looking forward to welcoming you back soon.Best regards,

6/10 Cukup Baik

Victoria

Disukai: Staf & layanan, fasilitas
I chose the place for location AND aquarium view in the bedroom but things didn’t turn out as I expected. First, the first room that was assigned to me with an aquarium was nice and clean>>> BUT the smell of mold was horrible!! Masking it with DEODORIZER will NOT solve the problem! DO SOMETHING ABOUT IT. The mold smells like wet rags that wasn’t thoroughly washed with Clorox, lingers on the first room due to lack of circulation. Even when I asked to be moved, I could still smell the mold but it is not as bad because the room received lots of sunlight. But the curtains need to be washed or replaced! You have the heat and you have dampness = mold. Hotel might want to check the ventilation from AC Unit as well. I know about MOLD. I read about it because I have no choice. Finally, the location, it wasn’t walkable to Luneta Park or other places. You need to get a tricycle or a taxi. The cost is 150 php. Others will charge you 250 php or 300 php. Walk away from them!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Ella Manayan Asst. Front Office Manager pada tanggal 16 Mar 2024
Dear Ms. Victoria,Thank you for taking the time to post a review. Please accept our apologies for the inconveniences you encountered during your stay. We are taking these concerns seriously and thoroughly discussed them with our colleagues. Looking forward to giving you a more favorable stay.Best regards,

8/10 Bagus

Richard

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
The room is very well designed but the mattress was worn out. The water in the shower was lukewarm. And the aircon could not keep the room cool.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ella Manayan Asst. Front Office Manager pada tanggal 12 Mar 2024
Dear Mr. Warchol,Thank you for taking time to post a review. Looking forward to giving you a more favorable stay.Best regards,

6/10 Cukup Baik

Emmanuel, New Brighton

Bepergian bersama keluarga
Limited transpo at night
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Ella Manayan Asst. Front Office Manager pada tanggal 12 Mar 2024
Dear Mr. Emmanuel,Thank you for taking time to post a review. Looking forward to giving you a more favorable stay.Best regards,

10/10 Sangat Bagus

james

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Scenery and Service was Excellent.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Arish Gonzales / Asst. Front Office Manager pada tanggal 7 Mar 2024
Dear Mr. James,Thank you for taking time to post a review and for giving us a perfect score of 5. Looking forward to welcoming you back soon.Best regards,Arish GonzalesAsst. Front Office Manager

8/10 Bagus

Milou

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Aquarium in de kamer is prachtig! Betekent wel dat er geen raam in de kamer zit. Hotel ligt middenin een complex waar een zeeaquarium en waterpark is gevestigd. Zwembad is voor gedeeld gebruik.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Ella Manayan / Asst. Front Office Manager pada tanggal 26 Feb 2024
Dear Ms. Milou,Thank you for taking time to post a review. Looking forward to welcoming you back soon.Best regards,

8/10 Bagus

John

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We didnt like the pool, how far away it was, and the area around it. No wonder why nobody used it.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Arish Gonzales / Asst. Front Office Manager pada tanggal 22 Feb 2024
Dear Mr. John,Thank you for taking time to post a review. Looking forward to welcoming you back soon.Best regards,

6/10 Cukup Baik

Jorge

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
We stayed for one night. 2 adukts and two teens. Room offered said suitabke for 4 (2 sofa bed). But there was o ly one and no extra pillow nor sheets not anythinf for the only sofa. Results: i slept over the floor with some parts of the sofa. Room it self it is ok but only for three adults. And please, only 3 pax max.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Arish Gonzales / Asst. Front Office Manager pada tanggal 21 Feb 2024
Dear Mr. Jorge,Thank you for taking time to post a review. Looking forward to giving you a more favorable stay.Best regards,

8/10 Bagus

EFFIE

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Inside a marine park . Great view of Manila bay . Floor to ceiling rooms . Spacious rooms . Staff accommodating
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Arish Gonzales / Asst. Front Office Manager pada tanggal 9 Feb 2024
Dear Ms. Effie,Thank you for taking time to post a review. Looking forward to welcoming you back soon.Best regards,

6/10 Cukup Baik

David

Hotel is fine but a bit isolated
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Arish Gonzales / Asst. Front Office Manager pada tanggal 7 Feb 2024
Dear Mr. David,Thank you for taking time to post a review. Looking forward to welcoming you back soon. Best regards,

10/10 Sangat Bagus

Zenaida, Washington

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Arish Gonzales / Asst. Front Office Manager pada tanggal 7 Feb 2024
Dear Ms. Zenaida,Thank you for taking time to post a review and for giving us a perfect score of 5. Looking forward to welcoming you back soon.Best regards,

8/10 Bagus

Ryan

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan
Amazing place smelly sheet and pillow
Pillows and blanket smelled like food and was too tired to argue or get another room. Told them in morning and they just brushed me off
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Arish Gonzales / Asst. Front Office Manager pada tanggal 7 Feb 2024
Dear Mr. Ryan,Thank you for taking the time to post a review. Please accept our apologies for the inconveniences you encountered during your stay. We are taking these concerns seriously and thoroughly discussed them with our colleagues. Best regards,

10/10 Sangat Bagus

Johnny

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Arish Gonzales / Asst. Front Office Manager pada tanggal 25 Jan 2024
Dear Mr. Johnny,Thank you for taking time to post a review and for giving us a perfect score of 10. Looking forward to welcoming you back soon.Best regards,

6/10 Cukup Baik

Ashlee

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
Cockroach found in room also the walls are very thin sp i can hear other guests talking.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 10 Jan 2024
Dear Ms. Ashlee,We are sorry that you were disappointed during your recent visit with us. It is certainly not the experience we want our guests to leave with. I have shared this concern to our Executive Housekeeper to avoid recurrence of this incident. Looking forward to giving you a more favorable stay.Best regards,

2/10 Sangat Buruk

Angela

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I was not able to enjoy stay properly
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 10 Jan 2024
Dear Ms. Angela,Thank you for taking the time to post review. We are disappointed to hear about the experience you had on your reservation. We would like to a detailed account of your experience so we can properly address your concern. You may get in touch with us through our website.Best regards,

6/10 Cukup Baik

Florence

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Service at the restaurant was terrible! They only had 5 items on their menu. Would not recommend to eat there.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 10 Jan 2024
Dear Ms. Florence,Thank you for taking the time to write this review. It's always disappointing to read when guests have not enjoyed their stay and that areas of the property have fallen short of their expectations. We took serious note of your feedback and we deeply apologize for all the inconveniences you encountered during your stay with us. Looking forward to giving you a more favorable stay.Best regards,

6/10 Cukup Baik

Catherine

Bepergian bersama keluarga
Disukai: Staf & layanan
Christmass stay 24 to 26
The room need improvement carpet smells. The hotel is not well maintain for a christmass eve stay not so magical it's lonely when ocean park close no light outside the hotel for christmass spirit it's ghost town mode. The breakfast selection poor.. pool area not so maintain ...The crew are super nice
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 10 Jan 2024
Dear Ms. Catherine,Thank you for taking the time to write this review. It's always disappointing to read when guests have not enjoyed their stay and that areas of the property have fallen short of their expectations. We took serious note of your feedback and we deeply apologize for all the inconveniences you encountered during your stay with us. Looking forward to giving you a more favorable stay.Best regards,

10/10 Sangat Bagus

Yumi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
ホテルから徒歩でイントラムロスの観光も楽しめました。アクアリウムの部屋に宿泊しましたが常に魚を観察することができ、子どもたちも大喜びでした。ホテルのスタッフさんもみなさん丁寧で感じが良くて、洗練されていました。ありがとうございました。
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 28 Des 2023
Dear Ms. Yumi,Thank you for taking time to post a review and for giving us perfect score of 10. Looking forward to welcoming you back soon.Best regards,

4/10 Buruk

Robby

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Great family room & ocean view. We’re very happy with the spacious, clean room. The hallways smelled bad. The breakfast buffet is very disappointing. No coffee, no fruits, no forks ..when we showed up at 9am.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 10 Jan 2024
Dear Mr. Robby,Thank you for taking the time to write this review. It's always disappointing to read when guests have not enjoyed their stay and that areas of the property have fallen short of their expectations. We took serious note of your feedback and we deeply apologize for all the inconveniences you encountered during your stay with us. Looking forward to giving you a more favorable stay.Best regards,

10/10 Sangat Bagus

Manuel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Arish Gonzales / Asst. Front Office Manager pada tanggal 1 Feb 2024
Dear Mr. Manuel,Thank you for taking time to post a review and for giving us a perfect score of 10. Looking forward to welcoming you back soon.Best regards,

10/10 Sangat Bagus

Bayani

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Ella Manayan / Asst. Front Office Manager pada tanggal 17 Jan 2024
Dear Mr. Taligato,Thank you for taking time to post a review and for giving us perfect score of 5. Looking forward to welcoming you back soon.Best regards,

10/10 Sangat Bagus

Anna Khristina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 17 Des 2023
Dear Ms. Anna,Thank you for taking time to post a review and for giving us a perfect score of 5. Looking forward to welcoming you back soon.Best regards,

4/10 Buruk

Romeo

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 17 Des 2023
Dear Mr. Romeo,Thank you for taking time to post a review. Looking forward to welcoming you back soon.Best regards,

8/10 Bagus

Josh

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 17 Des 2023
Dear Mr. Josh,Thank you for taking time to post a review. Looking forward to welcoming you back soon.Best regards,

10/10 Sangat Bagus

Christopher

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was in a nice localm
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ella pada tanggal 5 Des 2023
Dear Mr. Dillion,Thank you for taking time to post a review and for giving us a perfect score of 5. Looking forward to welcoming you back soon.Best regards,Ella ManayanAsst. Front Office Manager

10/10 Sangat Bagus

Ma Theresa

Menginap 2 malam pada bulan November 2023
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 23 Des 2023
Dear Ms. Orbase,Thank you for taking time to post a review and for giving us a perfect score of 5. Looking forward to welcoming you back soon.Best regards,

8/10 Bagus

Lalaine

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed in aqua room and our kids enjoyed it. The receptionist, bellboys, and room attendants are awesome. They are friendly, and provide an excellent service!
Menginap 3 malam pada bulan November 2023
Tanggapan dari Ella Manayan pada tanggal 28 Nov 2023
Dear Ms. Lalaine,Thank you for taking time to post a review. Looking forward to welcoming you back soon.Best regards,

10/10 Sangat Bagus

John

Menginap 4 malam pada bulan November 2023
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 17 Des 2023
Dear Mr. John,Thank you for taking time to post a review and for giving us a perfect score of 5. Looking forward to welcoming you back soon.Best regards,

2/10 Sangat Buruk

kiyotaka

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
スタッフが全くよくない
Menginap 1 malam pada bulan November 2023
Tanggapan dari Ella Manayan pada tanggal 22 Nov 2023
Dear Mr. Morita,Thank you for taking the time to post a review. We will really appreciate it if you can give us more information during your stay so we can improve on the concerns that led to you giving us a rating of 1.Best regards,

6/10 Cukup Baik

Per

Traveler bisnis
Tidak Disukai: Kondisi & fasilitas properti
Average
Average hotel No security in the evenings, restaurant closes at 11 pm strange smell in the room and mold in the shower and bathroom. For one night stay it is ok but for a longer stay I would suggest another hotel
Menginap 2 malam pada bulan November 2023
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 11 Nov 2023
Dear Mr. Bolinder,Thank you for taking time to post a review. Looking forward to giving you a favorable stay.Best regards,Arish GonzalesAsst. Front Office Manager

8/10 Bagus

Amy

Disukai: Staf & layanan, kondisi & fasilitas properti
My husband and I had an enjoyable stay at this hotel. The restaurant downstairs served really good, reasonably priced food. Our only complaint was that our room smelled musky.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 12 Nov 2023
Dear Ms. Amy,Thank you for taking time to post a review. Looking forward to welcoming you back soon.Best regards,

8/10 Bagus

Marnelli

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 9 Nov 2023
Dear Mr. Marnelli,Thank you for taking time to post a review. Looking forward to welcoming you back soon.Best regards,Arish GonzalesAsst. Front Office Manager

6/10 Cukup Baik

Vic

I was expecting good service like the Manila Hotel
Menginap 1 malam pada bulan November 2023
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 5 Nov 2023
Dear Mr. Vic,Thank you for taking the time to post review. We are sorry to hear about the experience you had on your reservation. We would like to a detailed account of your experience so we can properly address your concern. Best regards,Arish GonzalesAsst. Front Office Manager

8/10 Bagus

Phyllis

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We really enjoyed the Aqua room with the aquarium. Very unique! We were there twice, once on the beginning of our trip and once on the end of our trip to the Philippines. The only thing that had to be fixed was the toilet. We called the front desk and it was fixed almost immediately. Really enjoyed staying there.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Arish Gonzales / Asst. Front Office Manager pada tanggal 1 Nov 2023
Dear Ms. Heitkemper,Thank you for taking time to post a review. Looking forward to welcoming you back soon.Best regards,Arish GonzalesAsst. Front Office Manager

8/10 Bagus

Sheila Marie

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Arish Gonzales / Asst. Front Office Manager pada tanggal 21 Nov 2023
Dear Ms. Shiela,Thank you for taking time to post a review. Looking forward to welcoming you back soon.Best regards,

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Couple
Hôtel OK Loin du centre, assez bruyant (bcp de famille), réveillés plusieurs fois à cause de cris dans le couloir.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 31 Okt 2023
Dear Mr. Acker,Thank you for taking time to post a review. Looking forward to welcoming you back soon.Best regards,Arish GonzalesAsst. Front Office Manager

10/10 Sangat Bagus

Apple Grace

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like the fish but the style of the comfort room's one door for the shower and for the the bathroom is not good for me.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 27 Okt 2023
Dear Ms. Apple,Thank you for taking time to post a review and for giving us a perfect score of 10. Looking forward to welcoming you back soon.Best regards,

10/10 Sangat Bagus

mary jojit

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy parking and convenient
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Arish Gonzales / Asst. Front Office Manager pada tanggal 28 Okt 2023
Dear Ms. Mary Jojit,Thank you for taking time to post a review and for giving us a perfect score of 5. Looking forward to welcoming you back soon.Best regards,

10/10 Sangat Bagus

ARMI

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 24 Okt 2023
Dear Ms. Armi,Thank you for taking time to post a review and for giving us a perfect score of 10. Looking forward to welcoming you back soon.Best regards,Arish GonzalesAsst. Front Office Manager

8/10 Bagus

AEM

Disukai: Kebersihan
Thebrooms with aquarium ar le fenomenal. The hotel is part of Manila ocean park, but at this moment, there is a lot of works and renovations going on. Once the ocean parks closes (18:00) there is nothing to do. The bar is closed and only one (bad) restaurant remains open. Pool is a bit a downer too, as it is located in a basement far outside the hotel in the view of everybody watching the sea-lion show. It closes already at 17:00. All in all this place has a lot of potential for a great stay, but at this moment it's only great as long as you stay in your room.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ella Manayan / Asst. Front Office Manager pada tanggal 23 Okt 2023
Dear Mr. Bormans,Thank you for taking time to post a review. Looking forward to giving you a more favorable stay.Best regards,

8/10 Bagus

Marjess

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 22 Okt 2023
Dear Ms. Marjess,Thank you for taking time to post a review. Looking forward to welcoming you back soon.Best regards,Arish GonzalesAsst. Front Office Manager

6/10 Cukup Baik

Keziah

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Rooms badly needs urgent refurbishing. Sadly, they charged extra towels.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Arish Gonzales / Asst. Front Office Manager pada tanggal 28 Okt 2023
Dear Ms. Keziah,Thank you for taking time to post a review. Looking forward to welcoming you back soon.Best regards,

4/10 Buruk

peter

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
Enroute via road near harbor, lots of homeless. Horrible traffic. Didn’t realize it’s attached to their version of sea world, as waiting for service at lower baggage area. Nobody there, but used phone to call. Very tiny room and dated. Bathroom had bad caulking. Single electrical outlet stopped working on 2nd day. Same with phone. They do not provide electrical converters either, and when I asked the front desk didn’t seem to know what it is. Outdoor section was closed due to recent rain. They have some small shops and food concessions similar to street food (eat at your own risk). 2nd floor is real restaurant but didn’t discover it until getaway day. Used room service instead, which was of average quality for 3-star restaurant. Ventured out to waterfront seafood market where you can select shellfish and have restaurants cook it. This is market rate at level of U.S. Lobster is USD $50/pound plus cooking charge. There are crab, mussels, large shrimp too. Pricey but good. $450 for four people including drinks. Manila is a busy, crowded, expensive place, not for everyone. We stayed at a casino hotel earlier and prefer that much more. But had to at least experience Manila for good or bad.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 14 Okt 2023
Dear Mr. Yee,Thank you for taking time to post a review. Looking forward to giving you a more favorable stay.Best regards,Arish GonzalesAsst. Front Office Manager

6/10 Cukup Baik

fred

Bepergian bersama keluarga dan anak
The service was not great. The room had a very damp smell. Hardly any fish anymore as we stayed here before and what a difference this time. Room service was excellent.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 12 Okt 2023
Dear Ms. Ramirez,Thank you for taking the time to post a review. Please accept our apologies for the inconveniences you encountered during your stay. We are taking these concerns seriously and thoroughly discussed them with our colleagues. Looking forward to giving you a more favorable stay.Best regards,

10/10 Sangat Bagus

Carmen

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Arish Gonzales Asst. Front Office Manager pada tanggal 31 Okt 2023
Dear Ms. Carmen,Thank you for taking time to post a review and for giving us a perfect score of 5. Looking forward to welcoming you back soon.Best regards,Arish GonzalesAsst. Front Office Manager

8/10 Bagus

David

Bepergian bersama teman
Disukai: Kebersihan
I think the property is nice. However, checking in really late at night was very convoluted. Also, their breakfast options are not very good for what they are charging.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Arish pada tanggal 29 Sep 2023
Dear Mr. Dipesa,Thank you for taking time to post a review. Looking forward to welcoming you back soon.Best regards,Arish GonzalesAsst. Front Office Manager