Good day Mr. Ronald! Thank you very much for taking the time to bring this matter to our attention. Your satisfaction and safety are our main concern and we would like to deeply apologize for your unfortunate experience with us. Rest assured that we will be taking necessary steps to prevent this from happening again to you or to any of our valued guests. Your feedback will continue to inspire our team in delivering a superior experience. We appreciate your continued support and we hope to see you again! Sincerely, Emil Torres Hotel Manager

Dear Values Guest, Thank you for staying with us! We look forward to your return in the near future!

Dear Valued Guest, Thank you for your positive feedback! We strive hard to ensure that our guest will have a memorable stay with us. We hope to see you again.

Dear Mr. Christian, We are delighted that you enjoyed your stay with us! And we highly appreciate your feedback. Thank you so much!

Dear Valued Guests, Thank you for your honest feedback! We'll strive even harder to make your stay more comfortable and memorable. Come back soon! Thank you!

Dear Valued Guest, We are very glad that you loved staying with us. Pleasing our guests is our utmost goal, and your feedback will surely inspire our staff. We look forward to serve you again!

Dear Mr. Richmond, Greetings from Jade Hotel and Suites! Thank you for posting honest feedback of your stay with us. It is through reviews such as yours that we are kept in check of how we do well in our daily operations. Your observations are important to us and we take your feedback to heart. In regards to your comment on the AC, May I politely inform you that we are now in the process of upgrading our AC units which is still part of our on-going hotel improvement. We would also like to politely inform that it is our standard to always clean the room thoroughly. Rest assured that we will continue to improve our services for you and for all our guests in the future. We sincerely apologize for the inconvenience this has caused you. We believe that these incidents would not deter you from staying with us again in the future and we would like to welcome you again with us soon! Thank you so much and Have a great week Ahead! Best Regards,

Dear Thomas, Thank you for giving us a very good rating. We are truly grateful that you appreciated our rooms and the scenery of our pool. Well acknowledged with regards to food selection for buffet breakfast. Rest assured we will raise your concern to our F&B Manager and do a necessary action. Again, thank you very much and see you soon.

Dear Mr. Lawrence, We are very grateful that you enjoyed your stay with us most especially our rooms. Rest assured we will continue to maintain the cleanliness and comfort-ability for our valued guests. Thank you and we hope to see you soon.

Dear Mr. Russell, Thank you very much for giving us an excellent rating. We are delighted with your comment with regards to good ambiance of our place and accessibility. Do check our Facebook page for promos that you might be interested in. Again, thank you and we hope to see you again.

Dear Valued Guest, Thank you for giving us a very good rating. Rest assured we will continue to provide an excellent customer service towards our guest and maintain the cleanliness of our place. See you soonest.

Kære Værdsatte Gæst, Vi vil gerne takke for at have valgt Jade Hotel and Suites som din bolig i Makati City. Vi værdsætter din kommentar med hensyn til aspektet af vores hotel, men vi blev korte med hensyn til de billeder, der blev bogført i vores online booking. Vær sikker på, at denne sag vil blive rettet til vores Salg / Marketing Officer og vil handle i overensstemmelse hermed. Igen, mange tak og vi ses snart.

Dear Valued Guest, Thank you for giving us a candid review of your recent stay with us. We sincerely regret to hear that you experienced uncomfortable stay because of our location. We are hopeful that this negative experience will not deter you from coming back.

Cher client, Nous vous remercions de nous avoir donné votre avis sur votre récent séjour dans notre hôtel Soyez assuré que votre commentaire concernant la propreté de la chambre a été transmis à notre superviseur des travaux d’entretien et qu’il agira en conséquence. Encore une fois, merci et à votre prochaine visite à Makati.

Dear Valued Guest, Thank you very much for giving us an almost excellent rating. Indeed, our location is accessible to malls, bar and restaurants. We are delighted that you appreciated our helpful and friendly staff. However, we apologized for our short comings which is mouse inside your room. Just so you know we do pest control twice a month. Rest assured this concern was raised to our top management for fast action and rectify the problem accordingly. Again, thank you and Response from 88CYH, Manager at 88 Courtyard Hotel Responded 21 Dec 2018 Dear georginafenton, Thank you very much for posting a review on your recent stay. Indeed, our location is accessible to airport, malls and entertainment centers. We are delighted to hear that you had a great stay with us and that you like our rooms, pool especially the friendliness and helpfulness of our staff. Again, thank you and we look forward to seeing you again soon!

Dear Robert Freed, Thank you for taking time to write a candid review with us. We are sorry that we fell short with regards to our Doorman, only one key that we can provide and great views from room balcony. Rest assured these comments will be treated in highly investigation and will act/rectify accordingly. We hope that we can turn things around and visit us once more. Sincerely,

Dear Mr. Martin, We would like to thank you for providing us a score with regards to your stay in our hotel. We sincerely regret that you experienced uncomfortable stay. We hope we can turn things around and give us a next visit when you're here in Makati. Sincerely,

Dear Fabian, We are very grateful and delighted that you gave us an excellent rating. Rest assured that we will continue to satisfy and provide the needs and wants of our valued guest/s. Again, thank you very much and we hope to see you soon.

Dear Mr. Reynaldo, We would like to thank you for giving us a very good score. We are truly happy that your satisfied and you experienced a wonderful stay with us. Again, thank you very much and we hope to see you soon.

Dear Ms. Jenni, Thank you for giving us a very good rating. We are delighted that you enjoyed your accommodation with us. We hope you could visit us again soon. Best regards

Dear Valued Guest, We are grateful and delighted that you've given us a very good rating. It has been a pleasure to serve you and to welcome you again for your next visit. Sincerely,

Dear Mr. Kenneth, Thank you very much for giving us an excellent rating. Our hotel aims to provide a truly unique experience through our exceptional service, cleanliness of our rooms and value for money. Again, thank you for staying with us and we hope to serve you even better in the future.

Dear Mr. Aaron, Thank you very much for your candid review of your recent stay at our hotel. We do appreciate that you liked our location and affordability. However, we fell short when it comes to room cleanliness and choices of food for breakfast. Rest assured that the top management will be advised in this matter and to investigate on the problem and rectify accordingly. Again, thank you and we do hope that you may consider to stay in our Hotel once more.

Dear Mr. Aaron, Thank you for sharing your candid review with us. We are truly saddened that we fell short in our services. We already run through a series of pest control to attend your complaint regarding a mouse inside your room. With regards to the food choices of breakfast, we already escalated your concern to our F&B Manager for us to provide our guest/s a best quality service. Again, thank you very much and our team will be delighted to welcome you back soon.

Dear Sujay Potaganti, We are very grateful that you enjoyed your stay with us and we truly appreciate that you are satisfied with our services. Again, Thank you and we hope to see you soon.

Thank you for selecting Jade Hotel and Suites as your preferred accommodation in Makati Area and for sharing a score online. We look forward to welcome you back in the near future.

Dear Mr. Graham, Thank you very much for your candid review of your recent stay at our hotel. We're sorry to hear your bad experience with regards to our standard policy in collecting a fee for early check in. This concern was informed to us by one of our staff. The money that was given to our staff was for the early check in fee, since your wife is our regular guest, we decided to waive the security deposit. We apologize for the misunderstanding in this matter. We hope this will not discourage you from coming back in the future. On your next visit, feel free to look for me if you have any concerns. Sincerely, Leslie Caiga Front Office Supervisor

Dear Valued Guest, Thank you for your recent stay in Jade Hotel and Suites. We are grateful for your helpful review as your comments allows us to inspect and take appropriate action. We apologized that you experienced difficulty in our room service and regret to hear that you experienced uncomfortable stay because of our bed size. We will make sure to investigate on the problem and rectify accordingly. We are hopeful that this negative experience will not deter you from coming back and we are sincere in doing service recovery. Thank you and have a great day ahead.

Thank you Mr. Gary for a wonderful review, we hope to see you soon!

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