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Ulasan untuk The Gramercy Residences Makati Manila

4.5 out of 5
The Gramercy Residences Makati Manila
Salamanca, Makati, NCR

Ulasan

6,8
Penilaian 10 - Sangat Bagus. 21 dari 70 ulasan" "
Penilaian 8 - Bagus. 18 dari 70 ulasan" "
Penilaian 6 - Cukup Baik. 10 dari 70 ulasan" "
Penilaian 4 - Buruk. 8 dari 70 ulasan" "
Penilaian 2 - Sangat Buruk. 13 dari 70 ulasan" "

7,2/10

Kebersihan

7,4/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

7,0/10

Ramah lingkungan

Ulasan

4/10 Buruk

Bruce

Bepergian bersama teman
Tidak Disukai: Fasilitas
This property had excessive rules that were not communicated before the reservation was made. The staff at check in was rude and the unit was sub par. The utilities in the bathroom were not working properly. I will never stay there again.
Menginap 7 malam pada bulan April 2024

2/10 Sangat Buruk

Harry

Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Helen

It is near to convenience store.
Menginap 3 malam pada bulan Februari 2024

8/10 Bagus

Mischelle

Disukai: Kebersihan, kondisi & fasilitas properti
Nice pool
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Percy

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Ronald E.

Menginap 3 malam pada bulan Desember 2023

4/10 Buruk

patricia, carol stream

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Multicolored towels, looks like it was taken from diff places. Extra bedsheet was overused, tear is visible. No communication by phone. Have to go to front desk. No face/handtowel. Instruction in checking out is not clear. Email for checkout not provided. Very difficult to communicate. Doesn’t answer a phone call. Laminate floor is peeling off. Don’t like the place all in all. Trusted Expedia on this place, but they failed. Security too strict. Two persons can’t sit in one chair for few minutes while waiting for someone. Not presentable place for renting. They should make it like hotel ready.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Gotophi pada tanggal 30 Des 2023
Thank you for the feedback. You have your contact number and hoping you contacted us for your requests and concerns so we can help you.We appreciate your review.

4/10 Buruk

patricia, carol stream

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
Linens not presentable. Towels are miss match. They used a towel taken from a resort in Boracay. Bedsheets are about to be ripped. Can’t communicate to the front desk. You have to talk to the agency, in which I can’t get hold of on the phone only email.
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Menginap 4 malam pada bulan Desember 2023

10/10 Sangat Bagus

Marco

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Good place to hanga around the area. Lots of resto and bars.
Menginap 4 malam pada bulan Desember 2023

2/10 Sangat Buruk

Kristopher Glenn

Menginap 2 malam pada bulan November 2023

6/10 Cukup Baik

David

Tidak Disukai: Kebersihan
Menginap 3 malam pada bulan November 2023

8/10 Bagus

gilda

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The 3 swimming pools were excellent. Security and cleanliness was exceptional. We had a few issues with the Wi-Fi in our last few days. Would highly recommend this apartment.
Menginap 16 malam pada bulan November 2023

2/10 Sangat Buruk

Ranette

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Fasilitas
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The agent GOTOPHI and staff, Dennisse, Janet and Jenny were very arrogant admitting their mistakes, not sincerely apologetic at all. We had too many complaints about the unit, bugs, smart tv & room phone not working, the linens smelled pretty bad and lastly, my green access card the day before my check out date. I was coming down from a massage appointment on 37th floor at almost 1 AM, got on the elevator, couldn’t get off on my floor because my access card expired! The concierge and security that night (Nov 28, 1aM) were courteous and apologetic. Dennise, Jenny and Janet especially Dennisse were blaming the mistakes on the Gramercy PMO, but Gramercy PMO it was Dennise fault. They were pointing fingers. My access card expired 11/27/2023 when my check out date is 11/28/2023, 2pm! So disappointed with those girls attitude. And they are still arrogant about it! I suggest - DO NOT use GOTOPHI when making reservations for Gramercy property. The Gramercy concierge and security were very accommodating to us!
Menginap 26 malam pada bulan November 2023
Tanggapan dari Gotophi pada tanggal 30 Des 2023
Thank you for the feedback that can be use to improve our services.We would like to remind you that our staff apologized with the inconvenience of Access Card, and make sure it was solved immediately. Most of your requests are beyond our services, but still we provide the best we can do for your satisfaction. Thank you and looking forward to see you again.

10/10 Sangat Bagus

CARINA

Disukai: Kebersihan, kondisi & fasilitas properti
good option of location, there were a grocery store shopping mall restaurants nearby, walkable and could be easy for you especialy your grocery needs. the unit is cleaned, very nice view outside on your terrace, if you would like to cook your own food, you can cook inside, there are available all utensils you need in cooking, rice cooker, cookware, plate etc.. over all it was great satesfied 4 days stayed in Gramercy Residence.
Menginap 4 malam pada bulan November 2023

10/10 Sangat Bagus

Gregorio

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Menginap 10 malam pada bulan November 2023

4/10 Buruk

rose

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Not recommending these place
We arrived in the place and we found a lot of cockroaches in the kitchen cabinets, the place is very dusty and you can smell the musky of the area like its not been cleaned for a while. The towels are old amd beddings smells like old . I did communicate d it to the property mananagement assigned tru text and they responded appropriately. Too bad they said they have to spray the area with chemicals with our stuff and clothes inside so i refused. The first night was horrible. All of us were coughing and triggers all our allergy. The electrical wiring in the kitchen is bad. You cant used the fridge and microwave at the same time. The circuit breaker or main fuse kept resetting coz of the electricity. The bathroom vent is bad. U can smell how bad the sewer from the bathroom from your bed. It was a horrible experience.
Menginap 8 malam pada bulan Oktober 2023

8/10 Bagus

Arden

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The unit is clean and well maintained. It is safe with direct access to the Century mall. The grocery is nearby and there are a lot of restaurant around. The facilities are accessible and all staff are helpful and attentive .
Menginap 5 malam pada bulan September 2023

6/10 Cukup Baik

William

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Subpar or below average bath towel, no wash cloth for face. Only one fitted sheet, no other sheets, Just a comfort er on bed. Pillow cases were as rough as a burlap bag. Television only had Netflix.
Menginap 9 malam pada bulan September 2023

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
They did a great job looking after my family.
Menginap 7 malam pada bulan September 2023

10/10 Sangat Bagus

Kristine Russell

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Love the city view.
Menginap 3 malam pada bulan Oktober 2023

6/10 Cukup Baik

Arden

Menginap 2 malam pada bulan September 2023

8/10 Bagus

Lewis

Disukai: Kenyamanan kamar
Over sold under performance!!
Was a good stay, the staff are very helpful and accommodating!! Very safe feeling… security is on the job! The room was pretty okay, was basic for the type of suite, the pictures before booking overplayed the actual rooms!! But was comfortable… the only let down was many cockroaches within the bathroom, kitchen and dining area!
Menginap 2 malam pada bulan September 2023

6/10 Cukup Baik

Jimmy

Tidak Disukai: Kondisi & fasilitas properti
Amazing location. Right next to century mall. But I'd prefer to stay at a hotel. Just looks like a downgraded apartment. And I booked a deluxe one. Lobby is downright fancy and amazing but apartments are not at all like that
Menginap 2 malam pada bulan September 2023

8/10 Bagus

Arden

Menginap 3 malam pada bulan September 2023

2/10 Sangat Buruk

Krichnarong

Traveler bisnis
Tidak Disukai: Kebersihan
Pre-existing cockroach problems in unit. Staff was aware. Was not taken care of during stay. Found 6-7 cockroaches in bathroom amenities, sink, floor. The same for the bedroom. Only good thing about facility is the centralized location, gym and pool. Clueless staff. There's nothing about this place to write home about. Much better options available around the same area with equal or better prices.
Menginap 6 malam pada bulan September 2023

2/10 Sangat Buruk

L Claire D

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This is property owned by a company that rents suites. What is advertised is absolutely NOT what you walk into & an immense amount of difficulties getting replies from these people. After a 14 hours travel day, arriving late evening with a senior (this was told to the property "manager"), prepaid for 3 people, we arrived to 1 double bed and no other sleeping surface besides a tiny chair on the floor, 1 towel & 2 pillows, no blankets. Exhausted, I tried to contact the ppl listed on the email, they are not available after 4:30pm. No replies via telephone or email for over an hour, finally replied insisting there is a bed in the closet(?). We checked everywhere, took and emailed pictures of empty cabinet as proof no beds/mattresses hiding. They did not respond. Also tried Wifi, splash screen said contact provider for reconnection, no wifi. Had to go to lobby and plead with the concierge for help in contacting property manager. They don't usually do this, but were able to & asked them to take care of the situation. After 2 hours of waiting, a guy in a bad mood brought a floor mat & mix-mash of home towels & satin sheet (I wouldn't let my dog sleep on) and a router that we could not wiggle or it would stop working. In the end there was no sleep. The most terrible experience in my life of travelling dealing with an accommodation. Our poor mother was exhausted, they did not care, even though this was detailed (a senior traveller). Beware of these. They are all over the Philippines.
Menginap 2 malam pada bulan Juli 2023

8/10 Bagus

Kristine Russell

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Good., did enjoy the view from my unit. Walkable to storws and some malls.area Can be loud at night.
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Prince, Denver

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Easy access to the things I needed
Menginap 4 malam pada bulan Agustus 2023

8/10 Bagus

Frank

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Richard

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
A superb experience complemented by outstanding interaction with the staff. I would highly recommend it. Given my frequent travels to Manila, it's very likely I will be a returning customer.
Menginap 9 malam pada bulan Juli 2023

8/10 Bagus

Rosa De, Georgetown

Traveler bisnis, Bepergian bersama keluarga
Disukai: Fasilitas
The property’s well maintained. The room was on the 26th floor. Pet friendly easy access to all amenities, Makati business district. Room is a little bit small but was very clean
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Maria Myla

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Location was great. We had to come in a day earlier than originally planned, the two bedroom unit that we booked wasn’t available so we booked a one bedroom unit instead. The Rental company agent was very nice to let us stay longer the next day while we wait to check in to the two bedroom unit that we originally booked. The one bedroom unit (5909) was great, unit was clean. View was awesome! The only downside was there was not enough pillows. I booked it for 4 people since it said there is a futton bed in the living room but they only have 2 pillows in the main bedroom and no extra ones for the futton.
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Michelle

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti
Very secured and the support is very helpful. we forgot the key Inside the room and the assistance is very smooth Ms. Jenny was able to help me right away even the time is already at around10pm.
Menginap 1 malam pada bulan Agustus 2023

2/10 Sangat Buruk

Dennis

Menginap 2 malam pada bulan Agustus 2023

2/10 Sangat Buruk

John

Menginap 7 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Oscar

Menginap 1 malam pada bulan Agustus 2023

4/10 Buruk

Nelsie

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Property is too old, sofa bed is breaking, bathroom is filthy, not enough toiletries esp toilet paper, requested for extra towels didnt show up, not coming back here.
Menginap 2 malam pada bulan Juli 2023

8/10 Bagus

Roanna

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
A quick getaway
I would give the unit I stayed 4 stars. There are a few suggestions I would give. The unit needs some renovation, there are paint chipping, the floors needs repair, a hole on the bathroom door. I would suggest the host to invest in a luxurious, hotel stylecomplete set of bath towels and beddings, provide shampoos/conditioner, there were cutleries missing from the kitchenette. I think the futon has to be replaced by something more easier to unfold and comfortable to sleep on. Overall, I am satisfied with the amenities, safety and good communication with the host. I don't recommend taking your car because parking fee will make you bankrupt. The cheapest I found was 500 pesos/might The area was walkable, a stone's throw from the Century mall and the skyline is breathtaking.
Menginap 1 malam pada bulan Juli 2023

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Rosalie

Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Medel, Philadelphia

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Excellent stay. Safe and quiet area. Staff at the reception including security guards are friendly and approachable. Will recommend it to friends/family.
Menginap 4 malam pada bulan Juli 2023

2/10 Sangat Buruk

Ivy

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Neutral experience. however, the room is ok. It’s just that the bathroom / Toilet located at the loft. So inconvenient. Stairs too was scary we are on our 50’s we can’t handle going up and down. We stayed overnight only didn’t finished our 4nights stay and transfer to a better safe hotel.
Menginap 4 malam pada bulan Juli 2023

8/10 Bagus

colin

Menginap 3 malam pada bulan Juni 2023

2/10 Sangat Buruk

TOYOHIRO

Menginap 1 malam pada bulan Juni 2023

2/10 Sangat Buruk

Rosita

Bepergian bersama keluarga
Tidak Disukai: Kenyamanan kamar
Very rude hotel attendant I arrived at 10:00 he gave me the almost midnight because he can’t find my reservation in his computer. Very disappointing
Menginap 1 malam pada bulan Juni 2023

8/10 Bagus

Emmanuel

Menginap 2 malam pada bulan Juni 2023

8/10 Bagus

Cynthia

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I expected to have a futon in the room because there were 4 adults sleeping in the room but what we got is a love seat and because we checked in so late and too tired to transfer to another room, we just took down the love seat cushions and turned it into a bed. There was also a small cockroach who only came to visit the bathroom in the evening (must’ve be a vampire cockroach) and disappeared during the day. Other than that the staff we’re fine. If this place could’ve been within walking distance to MOA I would’ve liked it better.
Menginap 4 malam pada bulan Mei 2023

8/10 Bagus

Cynthia

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, kondisi & fasilitas properti
The room wasn’t cool enough the first night because the bed was blocking it. We had to crank up the AC to get the room cooler the following night.
Menginap 2 malam pada bulan Mei 2023

6/10 Cukup Baik

Vanes

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The property was nice but disappointed seeing cockroaches in the room
Menginap 8 malam pada bulan Mei 2023