Masai hotel guide. Independent hotel in Masai, Johor

"Lego in room and nice decoration "

"Good location "

"I was lucky enough to get a free room upgrade to a suite on the top floor. Room was clean and comfortable. There's a water dispenser outside at the life lobby. Suite room had a fridge, sofa and an induction stove, along with some plates cutlery and other stuff. Bathroom is equipped with shower and jacuzzi. Will book this hotel again for my next stay. "

"Great place for taking a break. Wonderful place. Attentive staff, clean room and service was fantastic. Will definitely stay there again on my next trip to JB."

"Excellent stay at Renaissance Hotel JB. Clean and spacious rooms, very comfortable bed, and friendly staff. Breakfast spread was great. Highly recommended."

"Clean rooms, great amenities. Nothing to complain about except the road works outside (nothing they can do about it, though just to note when trying to walk to the hotel from CIQ)"

"Dear Kesturi, I would like to express my sincere appreciation for your exceptional care and assistance when I was unwell on 7 Dec.Your attentiveness, warmth, and genuine concern brought me great comfort at a time when I truly needed it. Your professionalism and heartfelt service are a credit to the hotel, and I hope your General Manager will know how much your support meant to me. Staff like you make a world of difference to guests. Thank you once again, Kesturi. Your kindness will be remembered."

"The hotel toilet shower was broken. The flooring was loose and uneven. Floor tiles were completely debonded and dislodged. The laminated flooring had wrapped and edges were tapped up. I banged my legs against the low bed frame … twice. The tooth brush supplied had their bristles loose and ended up in my mouth. Tooth paste was tastless. Receptionist lost my bookings and took me a little longer to check in. The room lights are configured weird. There was no ambient lighting … harsh lighting. Also, suppose to have a window as featured on the booking images but the room had no window. The shower gel and shampoo was too little. The TV was placed in a very weird position. There wasn’t really much place for you to place your belongings nor a proper work table. No fridge. And the aircon controller was sticky to the touch. The pillows were hard. Bed wasn’t as comfortable. Sheets look worn out. I don’t know how this hotel got a 9.2 rating. It is misleading. Will not stay there anymore."

"Im impressed by the warm and hospitality of the staff.. They teied their best. "