Western Massachusetts hotel guide. Red Roof Inn hotel in Western Massachusetts, Massachusetts

"I spent 2 lovely nights here on my way through the Berkshires. Everyone was so kind, helpful and professional. Flatbread was delicious and a cup of tea in the cozy fire nook was perfect. "

"Nice property. Breakfast buffet was good. Parking lot was under construction, but complimentary valet parking was offered. Friendly staff, comfortable beds.resturanton 2 nd floor was good "

"Breakfast was cooked perfectly. Coffee not too strong not too weak. All the staff we encountered were very polite. Check in was a little had to understand because of the accent. Bar/restaurant closes a 11pm, just as we walked in from a concert. Nothing within walking distance was open at that time to eat."

"Breakfast had good variety of choices. Staff were friendly and responsive. Hot tub and pool area was filled with adults and children the two time we considered going so not able to take advantage of that amenity."

"Room was comfortable and quiet. Staff accommodated a request to change rooms after check-in as we discovered there was someone next door who was constantly on the phone speaking loudly in a voice that carried on something business related. Relocating us was very appreciated."

"The room temp can’t be controlled by the guest. Room was blazing hot and windows can’t be opened. The nice staff did give us two fans but really need new hvac system that guests can control. Bathroom so small that impossible to not bump door. Lobby filled with students hanging out no room for guests. The plus is that it’s on campus and near food. Very old rooms and bathrooms that are hard to clean after years of use. There was coffee and pastries in the morning that was nice. I would not stay again as there are many hotels also close to campus since we had business there."

"The hotel is a great, upscale business hotel with friendly staff and a great restaurant."

"The Staff was great and helpful. That aas my 2nd time coming there and both times the service was excellent."

"very clean and friendly staff"