Mattydale hotel guide. Best Western hotel in Mattydale, North Syracuse

"The hotel was okay. It seemed dated, but was comfortable enough. It used to be a best western. We used the hot tub, but the jets weren’t working, and when we noticed an oily film on the water, we got out and showered. The breakfast was good - eggs and bacon, cereal options, muffins and oatmeal. Overall, the staff was friendly and helpful, the price was good, and the stay was comfortable. The biggest disappointment was the cleanliness of the hot tub, which we were really looking forward to. "

"Nice to have a little breakfast included!"

"I found a hotel approximately an hour before I got there telling them that we were coming with my 13-year-old niece to celebrate her birthday and that we would appreciate having a room on the upper floor that which we got and in that phone call I told the gentleman that we were coming to go swimming OK fine I showed up checked in all checked in going to my room and noticed the pool is closed, not understanding why the gentleman couldn’t have told me that on the telephone because I would’ve changed my reservation to somewhere else. What do you do with 2 13-year-old girls at night in a hotel with no pool during the evening we had someone try our room try to enter our room we’re four females in that room. We got up in the morning to have coffee, and went to the lobby for coffee there were no coffee cups. There were no employees there was a guy standing at the front desk waiting to check out before we came downstairs. She finally got helped after about 10 minutes if not longer. Then the young lady that came down to put in coffee cups was dressed like she walked in off the street slippers on sweatpants on winter coat hair and absolute mess. When we were checking in, the gentleman was busy paying attention to some sporting event on his phone. I understand your renovating because you just took over the hotel, but maybe some signs of explaining that or telling people that we were not the only guest discussing the fact that the hotel was a mess. We will not stay there again."

"AC kept the room cool, everything was nice."

"Pull out sofa was broken in room, toilet didn’t flush properly, floors in room felt dirty"

"Room was freshly painted but not overall exceptionally clean. AC was very loud where it was impossible to sleep with it on. Bathroom door didnt latch and water was going down very slowly in the entire bathroom. Breakfast had very limited options. Overall, it was still ok for the price. "

"The room was clean. The bathroom had no heat. The fire alarm went off and the front desk staff said not to worry. The fire department will probably come and the cute firefighters. "

"Kiki checked me in and was very sweet. When I walked in my room, temp was set to 52! The bathroom door couldn’t open up all the way because it hit the sink. Weird! And there were no plugs anywhere! I couldn’t plug in my phone to charge - only in the bathroom. "

"Great day, clean rooms very spacious. Staff was very helpful. Parking was accommodating very close to food nearby the hotel."