Cottages in Medway

"Did not have breakfast. But plenty of easy parking "

"There was enough parking space Breakfast was very delicious Sometimes long waiting time at the reception The room was clean but very cold, the heating didn't work at all, plus the bed was very hard and uncomfortable for sleeping"

"The concept and design of the boat were great. However the elevator service was highly problematic. During our 3 night stay one of the two elevators was out of order the entire time. On one day, for several hours, the other elevator was out of order. During that several hour period guests had to walk up or down 3 or 4 flights of stairs. Surprisingly at reception, as people were checking out with suitcases, no offer was made to carry down luggage for guests. The food at breakfast was not warm enough. The lids to pots were heavy and there was no place to rest the lids while scooping out food. Food quality was fair."

"I didn't have breakfast during my stay. The room was clean bud the bathroom looked clean but there was a damp smell like the cloths used to wipe were dirt. It didn't smell freshly cleaned evan after the cleaner cleaned the bathroom. The food served at the restaurant was fairly good and price was reasonable. very friendly bar staff and front desk staff were just ok nothing wow about the service provided in that area. There is no gym, no laundry, no room service. The rooms were sparsely furnished. No chest of drawers, the bedside tables were tiny and had no shelves or drawers, the closet was virtually non-existent. I basically used one side of my bed to lay out my clothes for the week. No enclosed closet to store clothes and shoes. No small fridge nor safe to lock up valuables. I have stayed at this brand of hotels in Canada and the US and this is not what I am used to."

"Yes"

"There was some not really nice smell in the room passages. The liquid shower gel on the shower wall had very little left in the show. The air conditioning is not the quietest and is understandably dated."

"Everything is good. Thanks for staff"

"This was a really disappointing day. We found the rooms were not very clean very dusty dirty corridors the whole hotel is dated. The problem is the cleanliness. When we had breakfast, the plates were not clean. The whole pool area was dirty. The toilet et cetera were not very nice. Wi-Fi was okay. Breakfast wasn’t great. The milk had gone off in the large container and I told them it had gone off and it took about 20 minutes for them to replace. For a four star hotel, it wasn’t a nice experience. The Jacuzzi was also broken. It was my husband‘s birthday. I put that in the notes I also told staff and they didn’t even bother to wish him happy birthday. "

"They are a little bit behind"