Cari Kastel di Makkah

"We stayed on the Gold Floor in room 2604, and I can’t thank the team enough for making our stay so memorable. The service was exceptional from start to finish. The housekeeping team was amazing, and whenever we needed anything, it was delivered to our room in less than five minutes. The customer service was outstanding—everyone was welcoming, friendly, and always happy to help. Staying on the Gold Floor was an incredible experience for our family. We enjoyed complimentary service twice a day,...

"The good thing of this hotel is the location very close to Al Haram and very nice & comfort room with best view to Al Haram. Unfortunately, we have to say that we are very disappointed to the reception staff and concierge staffs that under our expectation as the famous 5 star hotel background, reception staff they do not speak english (difficult to communicate) and seems not professional, the concierge staff not helpful as required and tend to ignore the guest. Improvement on staff will make...