A short walk from Melbourne Central and Queen Victoria Market, Serviced Apartments Melbourne - Empire provides a gym and more. Stay connected with free WiFi in public areas.
Located in Melbourne, Serviced Apartments Melbourne - Empire is in the business district. Melbourne Central and Melbourne Cricket Ground are notable landmarks, and travellers looking to shop may want to visit Queen Victoria Market and Collins Street. Looking to enjoy an event or a game? See what's going on at Marvel Stadium or Rod Laver Arena. Visit our Melbourne travel guide
An indoor pool, a fitness centre and free Wi-Fi in public areas are available at this smoke-free apartment building. Each apartment features a sitting area and a flat-screen TV, plus a kitchenette with an oven and a stovetop. Additional amenities include a coffee/tea maker, a shower and free toiletries. Limited housekeeping is available.
Serviced Apartments Melbourne - Empire offers 12 air-conditioned accommodations with coffee/tea makers and free toiletries. This accommodation offers separate sitting areas. Accommodation at this 4-star apartment has kitchenettes with stovetops and kitchenware and utensils.
Bathrooms include a shower. Flat-screen televisions are featured in guestrooms. Microwaves, fridges and an iron/ironing board can be requested. Housekeeping is provided on a limited basis.
Recreational amenities at the apartment include an indoor pool and a fitness centre.
Property amenities
Pool/Spa
Indoor pool
Internet
Available in some public areas: Free WiFi
Parking and transport
Wheelchair-accessible parking available
Onsite parking options include a garage
Family friendly
Children stay free (see details)
Kitchenette
Coffee/tea maker
Cookware, dishware, and utensils
Hob
Microwave
Oven
Refrigerator
Bedrooms
Bedsheets provided
Rollaway/extra bed: AUD 50 per day
Bathroom
1 private bathroom
Free toiletries
Shower
Towels provided
Living spaces
Separate sitting area
Entertainment
Flat-screen TV
Laundry
Laundry detergent
Comfort
Air conditioning
Heating
Pets
Service animals only (pets not allowed)
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Hand-held showerhead
Height-adjustable showerhead
In-room accessibility
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Smoke-free property
Services and conveniences
Iron/ironing board on request
Limited housekeeping
Location highlights
In a business district
Things to do
Gym
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector (host has indicated there is a smoke detector on the property)
General
12 units
Soundproofing
Policies
Check-in
Check-in start time: 2 PM; check-in end time: 11 PM
Minimum check-in age - 18
Check-out
Check-out before 10 AM
Special check-in instructions
There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Key retrieval, private entrance
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 50.0 per day.
Cots (infant beds) are available for AUD 25.00 per stay
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Deposit: AUD 300.0 per stay
We have included all charges provided to us by the property.
Optional extras
Crib (infant bed) fee: AUD 25.00 per stay
Rollaway bed fee: AUD 50.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Does Serviced Apartments Melbourne - Empire have a pool?
Yes, this property has an indoor pool.
Is Serviced Apartments Melbourne - Empire pet-friendly?
No, only service animals are welcome at the property.
What time is check-in at Serviced Apartments Melbourne - Empire?
Check-in start time: 2 PM; check-in end time: 11 PM. After-hours check-in is not available.
What time is check-out at Serviced Apartments Melbourne - Empire?
Checkout is at 10 AM.
Where is Serviced Apartments Melbourne - Empire located?
Located in Melbourne Central Business District, this apartment building is within a 5-minute walk of Melbourne Central and Queen Victoria Market. Bourke Street Mall and Collins Street are also within 15 minutes. Melbourne Central Station is only a 4-minute walk and Flagstaff Station is 7 minutes.
Have a question?
AI iconBetaBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
Serviced Apartments Melbourne - Empire Reviews
6.6
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The apartment was nice and spacious. Everything worked properly. It's the perfect place if you're staying for more than a week. You have your own little kitchen and the comfort of a separate bedroom and living room.
Verified traveller
Stayed 6 nights in Nov 2017
Verified
2/10 Terrible
Joshua
3 Apr 2023
Disliked: Cleanliness, amenities, property conditions & facilities, communication
Could not access property. Accommodation was fraudulently listed and uncontactable, lastminute has been no help and will not issue refund without soeaking to the property owner, whose emails and calls are not answered for months.
Joshua
Stayed 2 nights in Apr 2023
Verified
2/10 Terrible
Paul
27 Apr 2023
Disliked: Cleanliness, amenities, property conditions & facilities, communication
I followed all the protocols to get the keys and got no response from Empire Apartments. After multiple attempts to contact them I ended up having to seek alternate accommodation. I spoke with lastminute.com who were very helpful and got they me a full refund.
Paul
Stayed 16 nights in Apr 2023
Verified
2/10 Terrible
Adrian
23 Dec 2021
Disliked: Communication
Host took my security deposit and did not respond, I had to book another property.
Do not ever pay any security deposit via bank transfer.
Adrian
Stayed 7 nights in Dec 2021
Verified
2/10 Terrible
Verified traveller
19 Jul 2021
Disliked: Cleanliness, amenities, property conditions & facilities, communication
Unprofessional and unethical
Verified traveller
Stayed 13 nights in Jul 2021
Verified
2/10 Terrible
Verified traveller
19 Jul 2021
Disliked: Amenities, communication
They request a deposit but they do not refund it. Also they advertised the property with wifi but there was no wifi. I think it is bad for Wotif's reputation to have dodgy operators like this on their listings.
I left the property on 29/06/21, emailed them on 2/07/21 requesting the refund and got no reply, called on 15/07/21 and spoke to Rae who took my bank details and said that I would be paid within 24 to 48 hours, I then called again today and spoke to Janty. I am not sure if that was his name because when I asked him to spell it he said he couldn't spell it and when I asked to speak to a manager he said there were none. He also said he couldn't do anything to assist with my refund today because the system was down.
Broken dishwasher and microwave. 1 pot with no handles for cooking. Furniture grubby. Apartment stayed in wasn’t the one advertised
Verified traveller
Stayed 4 nights in Jul 2021
Verified
2/10 Terrible
Verified traveller
7 Jul 2021
Disliked: Cleanliness, amenities, property conditions & facilities, communication
There was nothing to like as we got given the wrong key and my family slept in the foyer for the first night. Then were forced to pay $310 for a locksmith to get in the room but couldn't leave as we couldnt lock it. Still waiting on our bond and locksmith refund and i have since discovered this is a scam thats been going for sometime now and Wotif will not help resolve this for me or try to prevent it happening to anyone else
Verified traveller
Stayed 10 nights in Jun 2021
Verified
6/10 Okay
Verified traveller
6 Jul 2021
Liked: Amenities
Great location, close to city sites and lots of eateries. The apartment building had a lovely pool that the kids loved using.
Verified traveller
Stayed 1 night in Jul 2021
Verified
2/10 Terrible
Verified traveller
4 Jul 2021
Disliked: Cleanliness, amenities, property conditions & facilities, communication
WORST APARTMENT I HAVE EVER STAYED AT!!!
Customer service is non existing.
From the broken oven, mattress on the floor for a bed, to a broken bathroom tap and electrical cord running across the kitchen sink to operate the fridge, just to mention a few.
This apartment should not be available to hire and I will be putting in a formal complaint and asking for a full refund.
This apartment is dangerous and needs some maintenance done ASAP before being available to hire.
If they allow these noticeable things not to be kept maintained, what else do they let slide?
WILL NEVER STAY AGAIN!!!
Verified traveller
Stayed 2 nights in Jul 2021
Verified
2/10 Terrible
Verified traveller
29 May 2021
Disliked: Cleanliness, amenities, property conditions & facilities, communication
Mouldy kitcken utensils, fire/smoke detector covered in plastic bag. Pubic hairs in the shower. Filthy floors, unit not clean, it looks like it hasn't for a long time. Chipped crokery with limited cutlery for 2 people. Dishwasher full of stinky stagnant water. Not working. Fridge leaks and washing machine floods. No in house service. In the 15 days of stay no return email and calls. Building is good but this owner of this apartment couldn't care as long as you have paid the money then you get the key to unit not fit for humans to stay in. I just wish I could display the photos I took of this unit. It would make you sick in the stomach.
Apartment was filthy and completely unacceptable. We arrived late in the evening and had no choice but to stay the night. We called the next morning and after complaining they moved us to another apartment at Eporo which was great. No wifi in either apartments however which was frustrating. Would recommend Eporo.
Empire apartment had no working fridge, stank of cigarette smoke, gaps in windows made the room freezing, broken bed frame in one room so the mattress was on the floor. There were burn marks on the comforter and sheets and the dining table and they reeked of cigarette smoke. I could go on, but that was the main bit. They stated they fired the cleaner after being notified by us of how bad it was, but how any other guest stayed there without complaining is a mystery.
Overall the customer service representative was helpful, and the rest of the stay at Eporo was good.
The condition of the property was terrible... there was a fridge in the hallway on a trolley ready to be moved out, a broken television screen on the floor, the bedding was dirty, kitchen tap did not work, the dishwasher was making a beeping sound all night, heavily damaged walls, disgusting shower, old printers and rubbish on the balcony... the list goes on. It was late by the time I checked in so there was no option but to stay here, however it was most definitely the worst hotel/apartment that I have ever stayed in & the pictures online were not even remotely close to what I encountered. Would never recommend.
Verified traveller
Stayed 1 night in May 2021
Verified
2/10 Terrible
Verified traveller
12 May 2021
Disliked: Cleanliness, amenities, property conditions & facilities, communication
Condition of apartment was appalling. Walls had patch marks, couch had huge water stain marks, table was wobbly. Furniture looked like it came out of hard rubbish. Comforter layer was too small for bed. No antenna cable or internet on tv making it useless.
Stained sheets were the last straw, we left without staying the night.
Verified traveller
Stayed 2 nights in May 2021
Verified
4/10 Poor
Verified traveller
3 May 2021
Disliked: Cleanliness
The apartment was close to shopping and public transport .Right in the centre of the CBD. There was plenty of room for our family of 4. Didn't like: the dishwasher was broken and was full of stagnant water and dirty dishes, the bedding 1 double bed only had a single quilt there we're no covers on the quilts and they were paper thin, A cutting board had been left in the cupboard with mould all over it, and for a family of 4 there was only 2 forks in the cutlery draw. Communication was all but non-existing emails went un-answered and phone calls constantly went to message bank. The Wi-Fi didn't work and the washing machine leaked all over the bathroom floor. Finally there was a plastic bag covering the smoke detector in the living room.
Verified traveller
Stayed 5 nights in Apr 2021
Verified
2/10 Terrible
Deanne
3 May 2021
Disliked: Cleanliness, room comfort, communication
A nightmare to deal with & NOT clean
At the very last minute Empire changed my booking to another 1 of their properties at 108 Australia. The operator on the phone was most rude while swearing at me. They were difficult to deal with, the accommodation they sent us to was filthy dirty with hairs in the bed, no cord to the wifi modem and NO pots to cook with.
Deanne
Stayed 5 nights in Apr 2021
Verified
6/10 Okay
Avinash
24 Apr 2021
Disliked: Cleanliness, communication
Unhygienic Apartment
There was no communication at all.
Bed linen was really dirty and stained (refer to pic attached)
There were lights bulbs missing (refer attached).
No internet provided.
Avinash
Stayed 7 nights in Apr 2021
Verified
2/10 Terrible
S B
19 Apr 2021
Disliked: Cleanliness, communication
Not very clean “serviced” apartment
Although the name mentions that it’s a service apartment, there is no service whatsoever. I booked for 7 days but the description tells us that the service would only be provided when booked for more than 7 days. There were not enough toiletries proved for even 2 days. Since there was no communication from the reception, we had to get our own. Also there was no internet provided.
The room was not in a very clean condition- there were crumps still in the floor.
Please save your money and book elsewhere!!
S B
Stayed 7 nights in Apr 2021
Verified
6/10 Okay
Verified traveller
18 Apr 2021
Liked: Cleanliness
Disliked: Amenities, communication
The property was ok but clearly not loved. The walls had been touched with an in matching paint so it looked scruffy. The furniture was cheap and scruffy. We had no wifi which meant we couldn’t use the tv at all (not even free to air) despite numerous emails, which were never answered and phone calls where they said they would send someone and never did. They changed my hotel on me which I only found out about after receiving an email thanking me for my stay days before we were due to check in. We couldn’t use the amenities because of covid. Car parking cost me a fortune because all my answers I received were very vague. There was only 1 fork and no bowls in the room. Luckily I didn’t pay much otherwise I would have been furious
Verified traveller
Stayed 5 nights in Apr 2021
Verified
6/10 Okay
Verified traveller
17 Apr 2021
Disliked: Property conditions & facilities, communication
I found this experience very difficult in regards to communicating when I needed directions.
There is no assistance at all when you call the number provided unless you are interested in leaving a message if you want to purchase an apartment
I will not be using Wotif again.
Verified traveller
Stayed 1 night in Apr 2021
Verified
2/10 Terrible
Verified traveller
15 Apr 2021
Disliked: Cleanliness, amenities, property conditions & facilities, communication
DO NOT BOOK THIS APARTMENT. We thought we had booked it for the Easter long weekend but were told on arrival that the apartment had been vandalised by the previous guest and that we would be moved to a alternative apartment with similar specifications. Upon arriving at the alternative apartment, the Eporo, we found the place to be FILTHY with disgarded tissues and band-aid wrappers in drawers, and dark brown and red stains on the carpets in several rooms. When we contacted the apartment owner we found ourselves connected to a booking agent based in South Africa who could not organise cleaning or for any alternative apartment. We have raised this issue with Expedia and are waiting on our refund. DO NOT BOOK HERE. They are using 'bait and switch' tactics to leave you stranded upon arrival.
Verified traveller
Stayed 5 nights in Apr 2021
Verified
6/10 Okay
Jeff
6 Apr 2021
Liked: Communication
Disliked: Cleanliness
Not Clean and unsafe
Extremely run down.
I think the cleaner is only making the beds.
When was the last time the owner saw their property? The walls were a complete mess, pet hair all over the furniture, all surfaces were grimy, and no working smoke alarm with exposed light fittings.. It doesn't even make safety standards. Never again.
The only positive was the location, but next time I'll find it elsewhere.
The apartment was clean, spacious and close to great public transport and all the other amenities.very safe building. Quiet even though we are in the city.
They had no parking or luggage storage. We had to go to another building to get our keys. The lady who gave the keys was friendly.
We couldnt use the pool or gym due to corona virus scare, which we understand.
However i chose this place because our family could use these facilities.
I would still recommend this apartment to anybody who wishes to stay in the heart of the Melbourne city for a reasonable price.
The property was in a great location. Unfortunately not the location that I booked at. I booked an apartment at their A Becket Street location which had a gym and a pool. However, instead they put me in an apartment on La Trobe which had No gym and No pool. One of my criterion for selecting the apartment when I booked was to have a gym. So this was disappointing.
But what was really bad, was they didn't bother to tell me the address. They gave me the key and I found out I was standing outside the wrong building when the key wouldn't work