Suite, 1 kamar tidur, pemandangan kota, sudut | Pemandangan dari kamar
Cek ketersediaan

Ulasan untuk Sheraton Melbourne Hotel

5 out of 5
Sheraton Melbourne Hotel
27 Little Collins Street, Melbourne, VIC

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 584 dari 1001 ulasan" "
Penilaian 8 - Bagus. 258 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 91 dari 1001 ulasan" "
Penilaian 4 - Buruk. 38 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 30 dari 1001 ulasan" "

9,2/10

Kebersihan

9,0/10

Staf & layanan

8,8/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Donna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It is in a laneway so not the grand entranve style hotel, but only one street away from trams, pubs, coffee shops and food. All within the free tram zone, which is an excellent service the city of Melbourne provides. Also leas than 2 mins walk to the old trolle tram 35 - melbournes tourism tram - also free - go melbourne
Menginap 7 malam pada bulan April 2024
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 21 Apr 2024
Dear Donna,Thank you for your recent stay at Sheraton Melbourne Hotel.We are happy to hear that you enjoyed your stay with us.Melbourne is certainly a great city to get around and its we love our location, so glad to hear you did too.We look forward to welcoming you back in the near future.Kind RegardsSheraton Melbourne Hotel Team

10/10 Sangat Bagus

Ian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location Breakfast Room
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sheraton Melbourne Hotel Team pada tanggal 26 Mar 2024
Dear Ian,Thank you for your recent stay at Sheraton Melbourne Hotel.We are glad to hear that you enjoyed your stay with us.We look forward to welcoming you back in the near future.Kind Regards,Sheraton Melbourne Hotel Team

10/10 Sangat Bagus

??

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Sheraton Melbourne Hotel Team pada tanggal 15 Mar 2024
Dear Valued Guest,Thank you for your recent stay at Sheraton Melbourne Hotel.We are glad to hear that you enjoyed your stay.We look forward to hosting you in the near future.Kind Regards,Sheraton Melbourne Hotel Team

4/10 Buruk

Priyanshi

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
I think I have stayed in better 4 start hotels than this. The room was ok but there was hair on the pillow. The arm chair had a stain, the bathroom was too old, some motels would have better bathrooms, paint chipping off, and the body wash was empty. I called room service 6 times and it remained answered, i complained while checking out to Maleeka, she apologised but didn’t seem to care much.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Fabiana pada tanggal 11 Mar 2024
Dear Guest,Greetings from Sheraton Melbourne.We were delighted to have you as a guest in our property during your time in Melbourne. We are really sorry to read that your stay did not meet your expectations and we would like to express our deepest apologizes. Our guest feedback is very valuable for us and we have immediately shared your review with our team and put a focus on training all our associates on how to interact with a customer. We will make sure to improve our housekeeping service as well to meet the standards you are used to. As a 5-star customer, we understand that you are awaiting a high level of service. What happened during your stay, in term of room cleaning, is not part of our habits and our management team will make sure to monitor the team to maintain our quality. We sincerely hope to host you again and we remain at your complete disposal. Best Regards,The Hotel Management

10/10 Sangat Bagus

Cheryl

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
There was an issue with the light beside my bed that made it unable to turn off all night, which could not be fixed until the next day and really affected my sleep. Other than that it was very clean and comfortable with a great pool.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Sheraton Melbourne Hotel Team pada tanggal 6 Mar 2024
Dear Cheryl,Thank you for your recent stay at Sheraton Melbourne Hotel.We are glad to hear you enjoyed your stay overall. Rest assured that your feedback regarding the lights have been passed on to our Engineering manager and we have rectified the lighting issue.We look forward to hosting you again in the future.Kind Regards,Sheraton Melbourne Hotel Team

8/10 Bagus

Joel

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sheraton Melbourne Hotel Team pada tanggal 6 Mar 2024
Dear Joel,Thank you for your recent stay at Sheraton Melbourne Hotel.We are glad to hear you enjoyed your stay.We look forward to hosting you again in the future.Kind Regards,Sheraton Melbourne Hotel Team

10/10 Sangat Bagus

Joanne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Service, The staff were awesome
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sheraton Melbourne Hotel Team pada tanggal 6 Mar 2024
Dear Joanne,Thank you for your recent stay at Sheraton Melbourne Hotel.We are glad to hear that you enjoyed your stay and you found the staff service awesome.We look forward to welcome you back in the future.Kind Regards,Sheraton Melbourne Hotel Team

10/10 Sangat Bagus

Rod

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sheraton Melbourne Hotel Team pada tanggal 28 Feb 2024
Dear Rod,Thank You for your recent stay at Sheraton Melbourne Hotel.I am glad to hear that you enjoyed your stay with us.We look forward to seeing you again in the near future.Kind Regards,Sheraton Melbourne Hotel Team

10/10 Sangat Bagus

Joel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sheraton Melbourne Hotel Team pada tanggal 5 Feb 2024
Dear Joel,Thank you for your recent stay at Sheraton Melbourne Hotel.We are pleased to hear that you enjoyed your stay and it was a 10 out of 10. You will soon also receive a survey from Marriott HQ and we will be delighted if you can share your 10 rating as this is shared with Marriott HQ.Thank you again and we hope to host you again in the near future.

6/10 Cukup Baik

Amanda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Family was looking forward to buffet breakfast, but it was quite small and only average. Hotel faces a carpark. For the price we paid, it did not feel like a 4.5 star hotel. The common areas felt cramped and unimpressive. Nothing was bad, but we did feel disappointed for the price we paid and what we were expecting.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Sheraton Melbourne Hotel Team pada tanggal 30 Jan 2024
Dear Amanda,Thank you for your recent stay at Sheraton Melbourne Hotel.I am sorry to hear that your stay was not satisfactory. Rest assured that the feedback has been shared with the respective areas so further improvements can be introduced .We look forward to host you next time so we can provide you with a more memorable stay.

10/10 Sangat Bagus

Craig

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel, close to everything. Easy to walk to the Australian Open.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 31 Jan 2024
Dear Craig,Thank you for your recent stay at Sheraton Melbourne.I am glad to hear that you enjoyed your stay.We look forward to host you again in the future.

10/10 Sangat Bagus

Patrick

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Sheraton Melbourne Team pada tanggal 31 Jan 2024
Dear Patrick,Thank you for your recent stay at Sheraton Melbourne.I am glad to hear that you enjoyed your stay.We look forward to host you again in the future.

10/10 Sangat Bagus

Adrienne

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 31 Jan 2024
Dear Adrienne,Thank you for your recent stay at Sheraton Melbourne.I am glad to hear that you enjoyed your stay.We look forward to host you again in the future.

8/10 Bagus

YOSHIHIRO

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 31 Jan 2024
Dear Yoshiro,Thank you for your recent stay at Sheraton Melbourne.I am glad to hear that you enjoyed your stay.We look forward to host you again in the future.

10/10 Sangat Bagus

Andrew

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was lovely and clean, the rooms were spacious. The location of the hotel was perfect and conveniently located to everything we wanted to do.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 20 Jan 2024
Dear Andrew,Thank you for your recent stay at Sheraton Melbourne. I am glad to hear that you enjoyed your stay with us. we look forward to hosting you in the near future.Kind Regards,Bhavna NeetyeOperations ManagerSheraton Melbourne Hotel

10/10 Sangat Bagus

Francesca, Manhattan Beach

Bepergian dalam rombongan, Bepergian bersama keluarga
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Sheraton Melbourne Management Team pada tanggal 9 Jan 2024
Dear Francesca,We are pleased to hear that you had a great stay. Thank you again for staying at Sheraton Melbourne Hotel and we hope to welcome you back in the future.

10/10 Sangat Bagus

Bec

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sheraton Melbourne Team pada tanggal 9 Jan 2024
Dear Bec,I am glad to hear that you had a great stay. Thank you again for staying at Sheraton Melbourne Hotel. We look forward to welcome you back in the future.

10/10 Sangat Bagus

Fabrice

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay...
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Sheraton Melbourne Hotel Team pada tanggal 9 Jan 2024
Dear Fabrice,I am glad to hear that you had a great stay. Thank you again for staying at Sheraton Melbourne Hotel. We look forward to welcome you back in the future.

6/10 Cukup Baik

Jessica

Bepergian bersama teman
Disukai: Kebersihan
The aircon had to be changed by staff we had no balcony
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sheraton Melbourne Hotel Team pada tanggal 9 Jan 2024
Dear Jessica,I am sorry to hear that the air conditioning did not work in your room and that your room had no balcony as only suites have a balcony at the Sheraton Melbourne Hotel. Your feedback regarding the air conditioning has been passed on to our Engineering team so this does not happen in the future.Thank You again for staying at Sheraton Melbourne Hotel and we hope to have the chance to welcome you in the future.

8/10 Bagus

Tanya, South Nanango

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 9 Jan 2024
Dear Tanya,We are glad to hear that you had a good stay at the Sheraton Melbourne Hotel.We hope we can get the chance to welcome you back in the near future.

6/10 Cukup Baik

LAW

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
房間每日只換水及無巾， 沐浴露護髮素 冇曬都冇人補充， 房間 地面有水 滲漏都冇人知， 廁所清潔欠佳。
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Sheraton Melbourne Hotel Team pada tanggal 9 Jan 2024
Dear Law,I am sorry to hear of the inconveniences you experienced during your recent stay. Your feedback has been passed on to the relevant area to ensure this does not happen in the future.Thank You again for staying at Sheraton Melbourne Hotel and we hope to have the chance to welcome you in the future.

10/10 Sangat Bagus

Teri

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Luxury at a great price
I had an amazing stay. Great location. Clean rooms, good food at the restaurant. Pool and steam room are the icing on the cake!
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 6 Jan 2024
Dear Teri, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. We love that you have shared the photos. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.Warm wishes Laura Brookes

10/10 Sangat Bagus

Luisa

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 24 Des 2023
Dear Luisa, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

4/10 Buruk

Anna

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Was really disappointed with this stay - booked two rooms for our family of 5 , check in was at 3pm but the adjoining room wasn’t ready until 4.30pm so we were given another room on the same floor which was fine until we realised it had a view of a wall & seemed dark & not inviting. Our corner m room had a nice view but there was mould all on the bathroom blind & the roof paint was tired & chipped. Room service issues in each order - was rectified each time but still frustrating. We were told a cocktail (that was over a hour late) was on the house but we’re still charged $24. The pool was lovely & the staff were friendly & helpful. For the price I expected much more & wouldn’t stay there again.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sheraton Melboune Hotel pada tanggal 24 Des 2023
Dear Anna,Thank You for your recent stay at Sheraton Melbourne Hotel.I am glad to hear that you found the staff to be very friendly and your enjoyed your time in the pool.I have passed on your feedback in regard to the late check in and disappointment in the room.I have passed your feedback onto our executive chef and food and beverage manager with regards to Room service and the cocktail. We're revisiting our training programs to reinforce the importance of attentive and respectful (particularly during busy periods) service to prevent such instances from recurring.Thank you again for staying with us and we hope to have the chance to welcome you back in the future.Kind Regards, Bhavna Neetye Operations Manager

10/10 Sangat Bagus

Luke

Traveler bisnis, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room service / in-room dining could be a little better
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 24 Des 2023
Dear Luke, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

8/10 Bagus

Finau

Menginap 2 malam pada bulan November 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 24 Des 2023
Dear Finau thank you for taking the time to send through your feedback, we are delighted to hear you had an 8/10 stay with us. We would love to know how we can make this a 10/10 for your next stay.Look forward to welcoming you back.

10/10 Sangat Bagus

Kate

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing. Said it was our honeymoon and my 30th birthday. When we entered our room we were greated with chocolate cover strawberries and a lovely notes aswell a voucher for 2 free drinks
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 10 Des 2023
Dear Kate, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. Congratulations on getting married and happy 30th birthday. We are really happy you chose Sheraton Melbourne to stay for these special occasions.We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

6/10 Cukup Baik

Paul

Tanggapan dari Sheraton Melbourne Hotel pada tanggal 17 Feb 2024
Dear Paul,Thank you for your recent stay at Sheraton Melbourne Hotel. We are glad to hear that your stay was a 3 out of 5. We would appreciate knowing what we could have done better fto make it a 5 out 5. Should you wish to share your feedback, please do not hesitate to reach out to our Director of Operations at Sheraton Melbourne Hotel on bhavna.neetye@sheraton.com.Kind Regards,Sheraton Melbourne Hotel

10/10 Sangat Bagus

Claire

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Really friendly welcome and a lovely room
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 9 Des 2023
Dear Claire, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 Sangat Bagus

Derek

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 9 Des 2023
Dear Derek, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 Sangat Bagus

Tannelle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 10 Des 2023
Dear Tannelle, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We look forward to welcoming you back to the hotel in the near future.

4/10 Buruk

David

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
The vanity plug got stuck, the internal blind in the bathroom remained permanently open so we had to use the toilet in full view, the cloth bed head had brown head stains, there was an mix up regarding who we were on arrival and how many nights we had stayed when we departed, the air conditioning was a bit annoying at night, we expected Netflix to be available without having to access by our own phones. The staff were very pleasant and helpful
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 9 Des 2023
Dear David, thank you for taking the time to send through your feedback, we are very thankful that you have sent this through to us. We are disappointed to hear that your stay didn't exceed expectations. I will ensure this is passed on to management to look into further and ensure that if you do stay with us again you have a 5/5 experience Warm Wishes

8/10 Bagus

harry

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Well location
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 28 Nov 2023
Dear Harry, thank you for taking the time to send through your feedback, we are delighted to hear you had a 4/5 stay with us. We would love to know how we can make this a 5/5 for your next stay.Look forward to welcoming you back.

10/10 Sangat Bagus

Benjamin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 28 Nov 2023
Dear Benjamin, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 Sangat Bagus

Helen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great place loved it
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 28 Nov 2023
Dear Helen, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 Sangat Bagus

Brian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Quiet time with modern feel. Slightly on the small side but not terribly noticeable. Excellent breakfast buffet.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 28 Nov 2023
Dear Brian, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 Sangat Bagus

Sharyn

Menginap 1 malam pada bulan November 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 24 Nov 2023
Dear Sharyn, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

6/10 Cukup Baik

Ellen

Menginap 1 malam pada bulan November 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 24 Des 2023
Dear Ellen, thank you for taking the time to send through your feedback, we are disappointed to hear you had a 3/5 stay with us. We would love to know how we can make this a 5/5 for your next stay.Look forward to welcoming you back.

10/10 Sangat Bagus

Donald

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfortable stay in Melbourne CBD
We spent 3 nights at Sheraton. It was very conveniently located on the fringe of the CBD. Parking opposite was also handy. The room was comfortable and clean if basic. Breakfast was excellent with a great range of options in the buffet.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 24 Nov 2023
Dear Donald, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 Sangat Bagus

Wayne

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Large room and very comfortable bed. Close to dining, theatres and shopping. Will stay there on future visits to the city.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 21 Nov 2023
Dear Wayne, thank you for taking the time to send through your feedback, we are extremely happy to hear you had a 5/5 stay with us. We will certainly pass this onto the team.We look forward to welcoming you back to the hotel in the future.

10/10 Sangat Bagus

Leah, Red Hill

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The property was easy to find and easy to park
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 20 Nov 2023
Dear Leah, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 Sangat Bagus

Diane

Menginap 1 malam pada bulan November 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 20 Nov 2023
Dear Diane, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 Sangat Bagus

Travers

Menginap 1 malam pada bulan November 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 20 Nov 2023
Dear Travers, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 Sangat Bagus

steve

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fantastic hotel very clean and friendly staff
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 20 Nov 2023
Dear Steve, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 Sangat Bagus

donna

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay close to restaurants and Theatres. Breakfast was delicious so.many choices on offer. Would definitely recommend A
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 12 Nov 2023
Dear Donna, thank you for taking the time to send through your feedback, we are extremely happy to hear you had a 5/5 stay with us. We will certainly pass this onto the team.We look forward to welcoming you back to the hotel.

6/10 Cukup Baik

Janna Victoria

Disukai: Kebersihan, staf & layanan
Hotel was booked as a present for another person. 3pm check in awkward for early morning arrival. Bed - 5 stars Layout - 3 stars. Awkward having to reach over desk and television cabinet to open and close curtains. Bathroom- 2 stars - bath deep enough but uncomfortable for height challenged people if they wanted to lie back and soak. Toilet brush needed, as any defaecation that doesn’t make it into the water because of the bowl shape needs to be assisted to go down. Interesting to have two toilet roll holders with full rolls, but only provide a note pad with two sheets of paper Room service - 3 stars. Time between ordering and delivery good. Room service personnel friendly and professional. Food quality and attention to detail average. Fries were cold, missing aioli condiment and wrong drink delivered. Ordered soda water and was sent tonic water. Oysters were amazing. Staff in general- excellent
Menginap 2 malam pada bulan November 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 20 Nov 2023
Dear Janna, thank you for taking the time to send through your feedback, we are very thankful that you have sent this through to us. We are disappointed to hear that your stay didn't exceed expectations.I will ensure this is passed on to management to look into further and ensure that if you do stay with us again you have a 5/5 experience.Warm Wishes

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 7 Nov 2023
Dear Guest, thank you for taking the time to send through your feedback We are extremely happy to hear you had a 10/10 stay with us. We look forward to welcoming you back to the hotel.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
First time we stayed at The Sheraton and we were very impressed with everything about our stay.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 31 Okt 2023
Dear Guest, thank you for taking the time to send through your feedback We are extremely happy to hear you had a 10/10 stay with us. We look forward to welcoming you back to the hotel.

8/10 Bagus

Heather

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 31 Okt 2023
Dear Heather, Thank You for your recent stay at the Sheraton Melbourne Hotel. We are glad that you have enjoyed your stay and we look forward to welcoming you back in the future so we can make your stay a 10 out of 10. Thank you again for staying with us. Sheraton Melbourne Hotel

8/10 Bagus

troy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sheraton Melbourne Hotel pada tanggal 28 Okt 2023
Thank You for your recent stay at the Sheraton Melbourne Hotel. We are glad that you have enjoyed your stay and we look forward to welcoming you back in the future so we can make your stay a 4 out of 5. Thank you again for staying with us. Sheraton Melbourne Hotel