Search Hotels Near Merrifield City Shopping Centre, Melbourne

"Check in was good with Steve (young) welcoming us. Though we have an Express service on Fri and full service on Mon, there was not enough of toiletries and tissues for the two of us. Also the salt and pepper sachets were not replenished during both the services. "

"Self check-in and self check-out. No need to contact any staff. Thus no comment on the staffs."

"The breakfast offered a good selection . The room was comfortable and cosy, enough with a , good shower, and great location. The only negative was noise occasionally during the night from outside."

"Good clean rooms and great pleasant staff "

"Excellent location but not up to a Novotel standard…only one lift for over 300 rooms. A nightmare especially as the only working one broke down with myself, my granddaughter and other people in it albeit for a very short time…used fire escape and ended up in some back lane…had to ask directions to get back to the front of the hotel…told reception staff but just seemed fed up with the situation…really long walk from room to lift…door cards were cancelled a day early…overcharged for breakfasts..awaiting refund…there seemed to be no management in the restaurant. Staff tried their best and were very polite but disorganised…lack of cleanliness around the breakfast area.spilt food,coffee juice…no plates for toast, missing bacon or beans etc…although choice was good..enjoyed a well cooked evening meal… I have used many Novotel especially at Auckland airport…always excellent but this one in Melbourne needs much attention… sorry but will not use again or recommend and think twice about using the brand…"

"Nice, super quiet room facing river was beautiful. Facilities and location is great, staff very helpful and a nice buffet breakfast. The only let down was the terrible rain shower head that had no water pressure "

"Great location, good public transport close by. Just such a easy process all around"

"Nice hotel "

"Lovely little stay was super comfy for me and the fmaily of 4. Only suggestion would be on the late night menu have a small kids selection maybe niggest and chips as their easy to cook just to cater for anyone coming from late night flights"