"Right from the 3:00 pm check in point, the whole trip was a disaster. First no one is at the desk, you have to ring a bell and wait, then we were told our room wasn't ready, it would be another half hour, then there was no cart to bring our baggage in because there was only one and apparently someone had it in there room. When we got to our suite, the floors were dirty, the sofa bed had no mattress so was impossible to even sit on and when we started to pull it out, the dirt under the sofa had been collecting for at least 6 months to a year. The furniture was stained, there was no coffee maker without asking, one pillow had no pillow case, and none of the workers could answer a simple question without consulting someone else, although they were courteous. There's no information anywhere at the hotel to suggest area restaurants, so make sure you know where to go eat before you get there, and the hotel is very limited in selection of their "hot breakfast included". I definitely will not recommend this place to any family or my friends."
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