6/10 Cukup Baik
Olivia, New Rochelle
Bepergian bersama teman
21 Mei 2024
Tidak Disukai: Kondisi & fasilitas properti
Note that this is *not the Waldorf Astoria*. Always price match, and inspect prior to check-in. We came for our a couple nights of our honeymoon. We reserved a “deluxe king” and requested an upgrade in advance but the property did not answer. On check-in, we again asked for an upgrade but were told none were available and there were no requests associated with the reservation. We were disappointed to see how very tiny a deluxe king was. The shower had not been properly cleaned. We inquired about this to the front desk but were told we had to speak with the manager the following day. We never did get to speak with the manager during any of the 3 days. However, the door was left open to the room we had requested (right next to ours)- a nice spacious room on the corner. No one was in it for the nights we were there. We were very disappointed with the front desk and that the manager did not respond to our requests. The check-in desk was not at all accommodating or welcoming. As a result I cannot recommend this hotel. On a positive note, it appeared that the room was soundproofed from the street noise, which we very much appreciated. The hotel staff who changed the towels were very obliging. The waitresses in the restaurant and the bartender were welcoming and friendly. The location is ideal for anyone wanting to be in the middle of the action. The hotel provided beach chairs, which was very helpful.
Olivia
Menginap 3 malam pada bulan Mei 2024