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Ulasan untuk Acqualina Resort & Residences On The Beach

5 out of 5
Acqualina Resort & Residences On The Beach
17875 Collins Ave, Sunny Isles Beach, FL

Ulasan

9,6

Sempurna

Penilaian 10 - Sangat Bagus. 418 dari 478 ulasan" "
Penilaian 8 - Bagus. 29 dari 478 ulasan" "
Penilaian 6 - Cukup Baik. 21 dari 478 ulasan" "
Penilaian 4 - Buruk. 3 dari 478 ulasan" "
Penilaian 2 - Sangat Buruk. 7 dari 478 ulasan" "

9,8/10

Kebersihan

9,6/10

Staf & layanan

9,4/10

Fasilitas

9,6/10

Kondisi & fasilitas properti

9,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Ashan

Disukai: Kebersihan
Menginap 3 malam pada bulan April 2024
Tanggapan dari Guest Experience Manager pada tanggal 29 Apr 2024
Dear Ashan,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back for future stays with us! Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Tatyana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan April 2024
Tanggapan dari Guest Experience Manager pada tanggal 14 Apr 2024
Dear Tatyana,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back for future stays!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Alexey

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Every things was good
Menginap 2 malam pada bulan April 2024
Tanggapan dari Guest Experience Manager pada tanggal 11 Apr 2024
Dear Alexey,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We thank you for your 5-star rating and look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Shelia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Karen at the front desk was amazing, Victor and Jamie at breakfast were so awesome , all of the staff was so great Ethen on the beach was so kind also
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Natalia Ustinov pada tanggal 23 Mar 2024
Dear Shelia, Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We appreciate you taking the time to highlight our wonderful team members that pampered you the Acqualina way, in particular Karen, Victor, Jamie, and Ethan! We hope to you welcome you back for many future stays! Kind Regards, Natalia Ustinov Guest Experience Ambassador

10/10 Sangat Bagus

Carmela, Providenciales

Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Director of Guest Experiences pada tanggal 1 Apr 2024
Dear Carmela, Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We deeply appreciate your 5-star rating and hope to have the opportunity to welcome you back for many future stays! Kind Regards, Victoria Bilenko

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
amazing
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Experience Manager pada tanggal 25 Feb 2024
Dear John,Thank you for choosing to say at Acqualina Resort and Residences on the Beach. Your feedback is very much appreciated! Looking forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Joseph

Traveler bisnis
Great property
Appreciated the upgrade on 1/2 rooms. We will be back
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Guest Experience Manager pada tanggal 8 Feb 2024
Dear Joseph,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We thank you for your review and are happy to know that you were happily accommodated with the room upgrade. Looking forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

2/10 Sangat Buruk

Brian

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Really bad hotel— not a luxury experience.
I’ve stayed here once before and thought it was great but this trip changed my mind. I wouldn’t stay there again and would not recommend it. The room conditions were terrible— the shower didn’t work and they took 4 hours to fix it rather than move me (even though I asked) and while they “fixed it” the water was shut off to the entire room so the kitchen, powder room etc were unusable. Multiple lights in the room didn’t work; one of the telephones didn’t work; one of the TVs didn’t work. They really do not have a professional operation unfortunately. And the staff, including the manager, were not helpful at all when these problems were respectfully brought to their attention. It’s ok though, I just won’t stay there again.
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Adlija Diaz pada tanggal 30 Jan 2024
Dear Brian,Thank you so much for taking the time to share your experience with us. It is only through your feedback that we are able to identify areas for improvement. We were disheartened to read your review, and we have taken your feedback to heart. We have implemented immediate action to improve on the existing. We still hope to have the opportunity to be able to welcome you back in the near future.Warm Regards,

10/10 Sangat Bagus

MagDalena

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Guest Experience Manager pada tanggal 1 Feb 2024
Dear Magdalena,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back for future stays!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

RAPHAELA

Traveler bisnis, Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Guest Experience Manager pada tanggal 9 Jan 2024
Dear Raphaela,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back for future stays with us! Kind Regards,Adlija Diaz

6/10 Cukup Baik

DECKEL

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
Beautiful property with some issues
We stayed for one night with our baby. Beautiful rooms and a really nice arrival gift waited for us upon check in. Hotel restaurants are also quite nice. Few things weren’t great, however. We were given a 6th floor room and had a view of a balcony below us. Not a big deal, but it was really disappointing to have a construction crew start working on that balcony at 7am. The hotel knew we had a baby with us (they provided a crib) so I’d expect a true luxury resort to think ahead and not put us in a room that’ll be loud early in the morning. Aside from that, the room was generally loud - we could hear the HVAC unit humming all night. Not sure if that’s true for every room or just ours. One small additional detail - typically at a luxury hotel, someone helps you with your bags as soon as your car pulls up. We were only helped after checking in. Not a huge deal, but didn’t feel like a true luxury resort.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest Experience Manager pada tanggal 19 Des 2023
Dear Deckel,Thank you kindly for choosing to stay at Acqualina Resort! We were very happy to read that you were satisfied with our accommodations, resort facilities and food & beverage offerings. We also would like to sincerely apologize that some of the areas during your stay were not up to your expectations. Guest comfort and satisfaction are of the utmost importance to us; therefore, your feedback has been already utilized to make improvements to the existing. Most of all, we truly hope you will not be deterred from coming back and will give us another opportunity in the near future!Warm Regards,Adlija Diaz

10/10 Sangat Bagus

FAHEED

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Guest Experience Manager pada tanggal 8 Jan 2024
Dear Faheed,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We thank you for your 5-star rating and look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Joseph

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest Experience Manager pada tanggal 6 Des 2023
Dear Joseph,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We appreciate your 5-star review and look forward to welcoming you in the near future!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Jimmy

Menginap 1 malam pada bulan November 2023
Tanggapan dari Guest Experience Manager pada tanggal 18 Nov 2023
Dear Jimmy,We thank you for you review and for choosing to stay at Acqualina Resort and Residences on the Beach. We look forward to welcoming you for future stays.Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Denis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Guest Experience Manager pada tanggal 14 Nov 2023
Dear Denis,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome for future stays!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Arkady

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No reason to stay anywhere else.
Tanggapan dari Guest Experience Manager pada tanggal 7 Nov 2023
Dear Arkady,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Thank you for your 5-star review and we look forward to welcoming you back for future stays!Warm Regards,Adlija Diaz

10/10 Sangat Bagus

Galina

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Perfect
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Guest Experience Manager pada tanggal 1 Nov 2023
Dear Galina,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Ricardo

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Guest Experience Manager pada tanggal 3 Nov 2023
Dear Ricardo,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We appreciate your 5-star review and look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Olga

Traveler bisnis, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I love their service they clean room twice a day. It’s a very high end hotel definitely recommend.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Guest Experience Manager pada tanggal 7 Okt 2023
Dear Olga,Thank you for your 5-star review! We hope to welcome you back for future stays!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Roie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing service and all around
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Guest Experience Manager pada tanggal 7 Okt 2023
Dear Roie,Thank you for your review! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Stephen

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023
Tanggapan dari Guest Experience Manager pada tanggal 16 Okt 2023
Dear Stephen,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your 5-star review is very much appreciated! Looking forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Olga

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The best service room beautiful, clean the cleaning room twice a day I would definitely will be back. Thank you so much.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Guest Experience Manager pada tanggal 19 Sep 2023
Dear Olga,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We thank you for your review and highlighting our 5-star service! Looking forward to welcoming you back in the future!Kind Regards,

10/10 Sangat Bagus

Jose

Menginap 1 malam pada bulan September 2023
Tanggapan dari Guest Experience Manager pada tanggal 6 Okt 2023
Dear Jose,Thank you for your review! We look forward to welcoming you for future stays!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Daniel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Amazing staff. Great views. Awesome food. Incredible vibes.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Guest Experience Manager pada tanggal 12 Sep 2023
Dear Daniel,We wish to thank you for sharing your detailed feedback with us about your stay. We hope to have the opportunity to welcome you back in the near future. Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Armando

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent Hotel in all areas a five Star Servicing.
Menginap 2 malam pada bulan September 2023
Tanggapan dari Guest Experience Manager pada tanggal 6 Sep 2023
Dear Armando,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your 5-star review is very much appreciated! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Julia

Menginap 1 malam pada bulan September 2023
Tanggapan dari Guest Experience Manager pada tanggal 25 Sep 2023
Dear Julia,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Julia

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All ok
Menginap 1 malam pada bulan September 2023
Tanggapan dari Guest Experience Manager pada tanggal 6 Sep 2023
Dear Julia,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your review is very much appreciated, and we look forward to welcoming you for future stays!Kind Regards,Adlija DiazGuest Experience Manager

10/10 Sangat Bagus

dereck, Trumbull

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean luxurious
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Guest Experience Manager pada tanggal 25 Agu 2023
Dear Dereck,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Peggie

Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Guest Experience Manager pada tanggal 31 Agu 2023
Dear Peggie,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Lesia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
WONDERFUL, beautiful property and beach! We were treated like royalty and wanted for nothing all week. The food was exceptional, the spa was fabulous, but the true stars were the people who work there. They were gracious, polite, kind, generous, and very helpful. The suite upgrade we received was beyond our dreams and made our 40th wedding anniversary celebration so special. Thank you!! Thank you!! We can’t wait to stay at Acqualina again.
Menginap 4 malam pada bulan Juli 2023
Tanggapan dari Guest Experience Manager pada tanggal 8 Agu 2023
Dear Lesia,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Our team is thrilled to learn that your stay and 40th wedding anniversary was wonderful and that our 5-star service and hotel met all your expectations! We hope to welcome you back in the near future!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Peter

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Juli 2023
Tanggapan dari Guest Experience Manager pada tanggal 3 Agu 2023
Dear Peter,We thank you for your 5-star review! We hope to welcome you back in the near future!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Suset

Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Guest Experience Manager pada tanggal 27 Jul 2023
Dear Suset,We thank you for 5-star review! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

oleg

Menginap 4 malam pada bulan Juni 2023
Tanggapan dari Guest Experience Manager pada tanggal 15 Jul 2023
Dear Oleg,Thank you for your 5 star review! We look forward to welcoming you back in the near future.Kind Regards,Adlija Diaz

10/10 Sangat Bagus

JAVIER

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The best hotel
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Adlija Diaz pada tanggal 4 Jul 2023
Dear Javier,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back in the near future!Kind Regards,Adlija DiazGuest Experience Manager

10/10 Sangat Bagus

Juan, Santiago de Chile

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Creo que es por lejos el mejor Hotel en el que hemos estado en Estados Unidos Tienen un servicio al cliente excepcional
Menginap 16 malam pada bulan Juni 2023
Tanggapan dari Guest Experience Manager pada tanggal 4 Jul 2023
Dear Juan,Le agradecemos su estancia en Acqualina Resort! Gracias por tan maravillosos comentarios y esperamos darle la bienvenida de nuevo!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Susan

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed for 4 days Fri-Mon The hotel and the service was wonderful!!!!!! The restaurants at the hotel were really good also. Our stay was perfect.
Menginap 3 malam pada bulan Juni 2023
Tanggapan dari Guest Experience Manager pada tanggal 4 Jul 2023
Dear Susan,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Our team is thrilled to learn that your stay was perfect and that our 5-star service and hotel met all your expectations! We hope to welcome you back in the near future!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Robin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
One of the best places we have ever stayed! We loved our room our service and our entire experience at this resort, from the moment we got there we were blown away with the amazing service we felt so acknowledged and welcomed there thank you to the entire staff. We will be back again soon.
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Assistant Guest Experience Manager pada tanggal 27 Mei 2023
Dear Robin,Thank you kindly for choosing to stay at Acqualina Resort! We are happy to know that your experience during your stay was amazing and appreciate you highlighting our Acqualina Dream makers. Looking forward to welcoming you back for future stays.Warmest Regards,Adlija Diaz

10/10 Sangat Bagus

Mary

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Acqualina exceeded all of our expectations. Service was amazing. During our time at the pool, Monica was very attentive to any request and she is so personable. Jorge at Costa Grill was fabulous as well. Dining options were fantastic and everything was delicious. The resort is impeccable and all of the amenities are well done. We will definitely return!
Menginap 4 malam pada bulan Mei 2023
Tanggapan dari Director of Guest Experiences - Victoria Bilenko pada tanggal 21 Mei 2023
Dear Guest,Thank you kindly for your 5-star review! We were thrilled to learn that your stay with us was so enjoyable! Thank you also for highlighting our team members, in particular, Monica and Jorge. They were truly happy to receive your kind compliments!We hope we will have an opportunity to welcome you back in the near future!Warm Regards,

10/10 Sangat Bagus

brian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Unbelievable service and attention to the guests.
Menginap 4 malam pada bulan Mei 2023
Tanggapan dari Assistant Guest Experience Manager pada tanggal 16 Mei 2023
Dear Brian,Thank you kindly for your review! We are happy to hear that you very much enjoyed your stay with us, starting with service from our staff and being detailed oriented with all guests. Looking forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Rebecca

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Adlija Diaz Assistant Guest Experience Manager pada tanggal 10 Mei 2023
Dear Rebecca,We wish to thank you for your review! looking forward to welcoming you in the near future!

10/10 Sangat Bagus

Juliano

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Service greatness
Service, service, service, this is the name of the game here!!! Impressed with everything… food, property, room, all great!
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Assistant Guest Experience Manager pada tanggal 10 Mei 2023
Dear Juliano,Your review is very much appreciated! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 Sangat Bagus

Anders

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan April 2023
Tanggapan dari Victoria pada tanggal 17 Apr 2023
Dear Andres,Thank you kindly for sharing your review! We hope to welcome you back in the near future!Warm Regards,Victoria BilenkoDirector of Guest Experiences

10/10 Sangat Bagus

Stephanie Ainsley

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2023
Tanggapan dari Assistant Guest Experience Manager pada tanggal 13 Apr 2023
Dear Stephanie Ainsley,Thank you for your 5 star review rating. We look forward to welcome you in the near future.Warm Regards,Adlija Diaz

6/10 Cukup Baik

Aron

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
We recently stayed at Acqualina for 6 nights. We enjoyed our large room and bathroom and cleanliness of the entire hotel. The pools were nice and had plenty of shaded and sunny seating. The food was great at Costa Grill, Ke Uh and buffet breakfast. The atmosphere was sleepy. We were often the only family in the pool. Beach and pool service start late and end early. Staff would be scrambling to set up chairs when we got to the beach at 9 and they’d be packing up around us while we were playing on the beach at 4. We’re not factoring this into our rating as it’s personal preference but if you’d like to be able to have a drink in your beach chair at 6 pm, this is not the place for you. Our biggest issue was with service. Everyone was friendly but the delivery was totally lacking. Employees would offer to set up beach chairs but never return. Multiple times, we asked for water at the beach but never got it. We rented a cabana for the day and only saw our server once. We asked for a menu and waited an hour to get it during the cabana rental. We went up to our room while our daughter napped and found the cabana packed up when we returned even though there was an hour left on our rental. We called the concierge to see if we could get a carseat and were promised a call back, but never got one. The list goes on and on. At times we felt like an Applebees is more attentive than this 5-star hotel. Each staff person was very nice so it seems like there is a management/systems issue.
Tanggapan dari Victoria pada tanggal 17 Apr 2023
Dear Guest,Thank you kindly for choosing to stay at Acqualina Resort! We were very happy to read that you were satisfied with our accommodations, resort facilities and food & beverage offerings. We also would like to sincerely apologize that some of the areas during your stay were not up to your expectations. Guest comfort and satisfaction are of the utmost importance to us, therefore your feedback has been already utilized to make improvements to the existing. Most of all, we truly hope you will not be deterred from coming back and will give us another opportunity in the near future!Warmest Regards,Victoria BilenkoDirector of Guest Experiences

10/10 Sangat Bagus

Rene

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Assistant Guest Experience Manager pada tanggal 1 Apr 2023
Dear Rene,We appreciate your review about Acqualina Resort. Looking forward to welcoming you in the near future!Warm Regards,Adlija Diaz

8/10 Bagus

YOELVY

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It is always a pleasure to stay in Acqualina Resort, the rooms and the hotel are outstanding. Best hotel in Miami Beach, with an amazing personal and quality service. Valet parking was a little be short hand I will assume comparing with previous experience.
Menginap 2 malam pada bulan Februari 2023
Tanggapan dari Adlija Diaz Assistant Guest Experience Manager pada tanggal 22 Mar 2023
Dear Yoelvy,We are extremely happy to hear that you another wonderful experience at Acqualina Resort and Residences on the Beach. Your loyalty is very much appreciated and we look forward to welcoming you back in the near future. We are apologetic for any delay that you may have experienced with our Valet parking and we will ensure that your next visit will be much smoother.Warm Regards,

10/10 Sangat Bagus

Bruce A.

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
the service was outstanding; every staff member addressed us by name and was most helpful; best hotel experience ever.
Menginap 4 malam pada bulan Januari 2023
Tanggapan dari Adlija Diaz pada tanggal 5 Feb 2023
Dear Bruce A,Thank you for your 5-star rating! We are extremely happy to hear that you had the best experience at our hotel! We look forward to welcoming you back for future stays!Kind Regards,Adlija DiazAssistant Guest Experience Manager

10/10 Sangat Bagus

Gilles

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Acqualina was everything it promised to be. 1st class all the way. The best staff we've met in a very long time and that made all the difference
Tanggapan dari Director of Guest Experiences - Victoria Bilenko pada tanggal 22 Des 2022
Dear Gilles,Thank you so much for your wonderful feedback and for all the compliments you shared towards our staff! We very much look forward to welcome you back very soon!Warm Regards,

10/10 Sangat Bagus

Helen Hand

Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Assistant Guest Experience Manager pada tanggal 1 Apr 2023
Dear Helen Hand,Thank you for sharing your 5 star review. We look forward to welcoming you for future stays!Warm Regards,Adlija Diaz

10/10 Sangat Bagus

Lindsey, Galveston

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We will definitely be going back one of the nicest staff we have ever encountered
Tanggapan dari Director of Guest Experiences - Victoria Bilenko pada tanggal 22 Des 2022
Dear Lindsey,Thank you very much for you 5-star review! We were so happy to learn that your stay with us was enjoyable. We cannot wait to welcome you back in the near future!Warm Regards,