Kolam renang outdoor, dengan cabana (dengan biaya tambahan)
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Ulasan untuk Boulan South Beach

4.5 out of 5
Boulan South Beach
2000 Collins Avenue, Miami Beach, FL

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 629 dari 1071 ulasan" "
Penilaian 8 - Bagus. 157 dari 1071 ulasan" "
Penilaian 6 - Cukup Baik. 96 dari 1071 ulasan" "
Penilaian 4 - Buruk. 87 dari 1071 ulasan" "
Penilaian 2 - Sangat Buruk. 102 dari 1071 ulasan" "

8,4/10

Kebersihan

8,6/10

Staf & layanan

8,6/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Jesse Aaron

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Great place to stay!
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Camille

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super.
Menginap 4 malam pada bulan April 2024

10/10 Sangat Bagus

Joya

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Had a great time! Suite def met my expectations
Menginap 3 malam pada bulan April 2024

6/10 Cukup Baik

johan

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 6 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 30 Apr 2024
Dear Johan, thank you for taking the time to share your recent experience with us.

2/10 Sangat Buruk

michelle

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our room was late being ready, it wasn’t the room we booked and was supposed to have a pullout sofa bed and did not. Eventually after some negotiation, we had two cots delivered. The pool had lots of screaming children, no food service. Staff was not a coma dating or friendly except the great bartender. We were 4 women wanting a great Miami vibe rooftop pool experience and it was like laying next to a public swimming pool, noodles and floaties and all. Not worth the price, do not recommend this property.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 30 Apr 2024
Dear Michelle, please allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

6/10 Cukup Baik

Starr S

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Property Condition The staff is great. However, the condition of the property needs to be addressed. The lobby is well maintained, but the rooms have not been given the same care. Mold was in the shower, and the toilet flushing mechanism was broken. The rooftop pool and hot tub are okay. The cabanas they have upstairs have filthy pillows (black and white, now dark brown and white), so I did not use them. The pool closed pretty early as well. Random Room Charges Also, I didn't particularly appreciate that they charged for everything you touched in the room. Teabags, water, juice, etc., all cost well over MP. I would not recommend using their room items. There is a CVS around the corner; purchase from there instead. Parking There is a 24-hour lot around the corner. The description says that there is parking at the hotel. However, that is false. The lot is not owned or operated by the hotel. There is a $40/day fee to park in the lot, and the parking timer is from 1:00 p.m. to 1:00 p.m. That is when you have to pay. If you come in after that time, you must pay $40. Convenience Many Stores and restaurants are within walking distance of the hotel. Many restaurants are well overpriced, so be ready to spend $$$. There seems to be a restaurant service charge included at all restaurants in addition to a tip. read the receipt so that you do not unintentionally double-pay. Breakfast at one restaurant cost $180 for 2. The beach is a 3-minute walk.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 27 Apr 2024
Dear Starr, please allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

10/10 Sangat Bagus

Vanesa

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Had a wonderful stay here! The hotel receptionists were so kind and helpful. They made the stay special. The suite we stayed in with the terrace was so spacious and clean and had a kitchenette with a microwave and a decent sized fridge, no stove top. The rooftop pool was nice, just as it seemed in the pictures! Location was very convenient as it was down the street from the beach, near bus stops and citi bikes, and just a couple minutes walk from popular spots like Española way and Lincoln Rd. Would definitely stay here again.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 25 Apr 2024
Dear Vanesa, thank you for taking the time to share your recent experience with us.

10/10 Sangat Bagus

Arutyun

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The view was amazing
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Guest Services pada tanggal 27 Apr 2024
Dear Arutyun, Thank you for your 5-star review!We can't wait to welcome you back soon!

6/10 Cukup Baik

Darren

Disukai: Staf & layanan
Very spacious suites but definitely could use some TLC. Lots of minor damage throughout the units. Random pieces of furniture. Staff were pleasant but not many available.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 27 Apr 2024
Dear Darren,allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

8/10 Bagus

Victoria

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
First the good; excellent customer service, top location across the street from Miami’s South Beach. Beautiful roof top pool. To order breakfast, beach chairs, and towels included in package. Huge suites. The bad; suites are dated and in need of maintenance and repairs. Minimally equipped kitchen. Overall for the price and location an excellent value.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 25 Apr 2024
Dear Victoria, we appreciate and value all of our guest’s feedback, and I am delighted to hear you enjoyed your stay with us. However, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

10/10 Sangat Bagus

Lorraine

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 23 Apr 2024
Dear Lorraine, thank you for staying with us at Boulan South Beach and for sharing your kind comments.We can't wait to welcome you back soon!

8/10 Bagus

Emma

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I would absolutely stay here again. Room was clean and we couldn’t have asked for a better area to be in!! Everything was walking distance from us. Great stay!
Menginap 5 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 23 Apr 2024
Dear Emma, thank you for staying with us at Boulan South Beach and for sharing your kind comments.We can't wait to welcome you back soon!

4/10 Buruk

Fadesola

Tidak Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 23 Apr 2024
Dear Fadesola, I noticed that you rated our “service” experience low. I would greatly appreciate it if you would contact us directly as we would like to know more about your concerns.

8/10 Bagus

Gabriel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice, but slightly tired
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 23 Apr 2024
Dear Gabriel, thankyou for staying with us at Boulan South Beach and for sharing your kind comments. However, please allow us to apologize if there were any shortfalls that might have caused you inconvenience.

4/10 Buruk

Mathew

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Thermostat stopped working couple days into my stay.Also Came with a refrigerator and freezer freezer didn’t close all the way and was leaking water. Balcony doors are kind of hard to open have to to put a lot of muscle in it
Menginap 4 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 23 Apr 2024
Dear Mathew, please allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

4/10 Buruk

Nicholas, Mississauga

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan
We chose to stay here based on the proximity to South Beach attractions and previous reviews. While the staff were pleasant and accommodating, the room itself was a disappointment. The cleanliness was questionable, with lots of dust and filthy baseboards, peeling paint on the ceiling of the bathroom, and stained bathroom floors. None of these on their own would generally be a deal breaker but the presence of black mold in the bathroom presented not only an unsightly appearance but also a health hazard. Unfortunately, despite the expansive rooftop pool area , the gorgeous outdoor dining area, and the pleasant accommodating staff, the Boulan lacked the attention to detail and, in particular, the cleanliness of many of its South Beach competitors and thus cannot be recommended.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 23 Apr 2024
Dear Nicholas, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

2/10 Sangat Buruk

Barbara

Bepergian dalam rombongan, Bepergian bersama keluarga
while i really love the boulan and have stayed several times, the hotel severely messed up our reservation and the manager emma promised to take care of it but after several wks it has not yet been resolved and i get no response to my emails or voicemails. very frustrated at this point and praying for resolution and communication soon…..
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Guest Services pada tanggal 23 Apr 2024
Dear Barbara, It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience Boulan Hotel.

6/10 Cukup Baik

Victoria

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
I booked the last room available which was a 1 bedroom suite. The room itself was huge and more like a very large apartment. There were a few bugs inside the room which I didn't care for, but understood they could have come when the balcony door was open for a split second whilst I went out to check out the view. If you want an early check in - ask beforehand. I did not and arrived at 7am and could not check into the room until 2pm. The staff on reception did their best to check me in earlier, but check out is 11am and I guess it takes them 3 hours to clean a room. Great location and close proximity to the Miami Beach Convention Centre and the Beach is a few minutes walk. Overall, a great place to stay for convenience, but the room could've been cleaner. The bed for example is resting on a piece of MDF wood! The vanity stool had blood on it. Small details, but they're details that need to be addressed.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 15 Apr 2024
Dear Victoria, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

6/10 Cukup Baik

Tzu Hsin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Room is small for the price and the Venezuelan staff in the restaurant is very rude.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 15 Apr 2024
Dear Tzu, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

10/10 Sangat Bagus

RASHEIDA

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice! Better than expected, convenient on strip!
Menginap 3 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 15 Apr 2024
Dear Rasheida, thank you for staying with us at Boulan South Beach and for sharing your kind comments.We can't wait to welcome you back soon!

6/10 Cukup Baik

Victoria

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The hotel room was nice but the rest of the property was dirty and smelt like smoke. The pool area is nothing like it’s pictured. Very run down. Considering there is a 100$ resort fee, I’d expect more. Don’t recommend.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 15 Apr 2024
Dear Victoria, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

10/10 Sangat Bagus

Ina

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Guest Services pada tanggal 25 Apr 2024
Dear Ina, we appreciate and value all of our guest’s feedback, and I am delighted to hear you enjoyed your stay with us!

8/10 Bagus

Huda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Guest Services pada tanggal 6 Apr 2024
Dear Huda, thank you for sharing your experience, and we look forward to welcoming you back soon.

6/10 Cukup Baik

Anthony, Honolulu

Bepergian bersama teman
Disukai: Fasilitas, kondisi & fasilitas properti
The room, at least my room, can definitely use a deep cleaning. There were stains everywhere, including the ceiling.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Guest Service Team pada tanggal 1 Apr 2024
Dear Anthony,Thank you for staying with at The Plymouth South Beach and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. We hope to have the opportunity of welcoming you back to re-experience Plymouth South Beach Hotel in the near future.RegardsGuest Service Team

10/10 Sangat Bagus

Sulabh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice property on South Beach. Suite was very nice size for our family. Breakfast was really good.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Service Team pada tanggal 28 Mar 2024
Dear Sulabh,Thank you for staying with us at The Boulan South Beach and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

6/10 Cukup Baik

Mark

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I feel they were A bit money hungry ,they charged my card A extra $400 off of an assumption. they fixed it but still unacceptable.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Guest Service Team pada tanggal 28 Mar 2024
Dear Mark,Thank you for staying with us at The Boulan South Beach. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

8/10 Bagus

Tammy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice hotel. Staff are great. Great location for shopping and the beach. Nice 5 minute walk to the beach. The Orange Blossom restaurant on site is very tasty. I highly recommend the yellow tail tacos. We stayed in a 1 bedroom suite with a Terrace. It was nice. The hotel has an interesting layout. Takes a minute to figure out how to get to the rooftop pool. Joe and the juice is a couple places down. Great for morning coffee. Sweet Liberty restaurant on 20th street (around the block from the hotel) is fantastic. The cauliflower nachos are amazing. The hotel entrance is located at 220 21st street. Good to know if you’re being dropped off by Uber or taxi (and for pickup).
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Service Team pada tanggal 28 Mar 2024
Dear Tammy,Thank you for staying with us at The Boulan South Beach and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

6/10 Cukup Baik

Krystel

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Services pada tanggal 15 Apr 2024
Dear Krystel, thank you for your candid feedback. I hope that you will give us another opportunity to serve you again.

6/10 Cukup Baik

Ashlee

Bepergian dalam rombongan
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
The property is fine not over the top but nice. The service was not great for the price. Took a long time to respond to things we needed. We stayed in the two bedroom suite with kitchen and it was missing basic items. When asked for them it would take hours to get, sometimes days. The daily fee at hotel is insane. Location is good.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Guest Services pada tanggal 19 Mar 2024
Dear Ashlee, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

2/10 Sangat Buruk

Rodrika

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Guest Services pada tanggal 20 Mar 2024
Dear Rodrika, It saddens me that you were not satisfied with our hotel. We apologize for the inconveniences that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience Boulan Hotel.

10/10 Sangat Bagus

Deborah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Convenient to many shops and steps to the beach!!
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Guest Services pada tanggal 19 Mar 2024
Dear Deborah, we appreciate your compliments regarding our friendly hotel staff. It was our pleasure to have hosted you and glad that we were able to make your stay enjoyable and comfortable.

4/10 Buruk

Danielle

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The staff was overall unhelpful and rude. Seemingly reasonable requests were all problems. We were supposed to have complimentary late check out as per the VIP package (it was noted in our check correspondence from the hotel) and the front desk representative was rude and condescending with providing late check out. You pay more when more people are staying in the room, which is reasonable for the number of towels used etc, however they did not provide appropriate linens for 5 people (someone had to sleep on the pull out couch). Then when we called for them it the front desk attendant was clearly annoyed when taking the call and it took over 30 minutes to receive the linens. There was no need for attitude. There were 3 rubbish bins for the bathrooms but nothing for the kitchen making it difficult to keep things organized. The room itself is nice on the surface but it is not well kept - missing parts on the shower handles, sink handle pulling off the wall, one of the hotel phones didn’t work and the TV remote wasn’t working. The turn down service was passable. The benefit of this hotel is its location. The area is very walkable and it’s right by the Bass museum. If the staff were trained to provide better service, basically service with a more pleasant and helpful attitude, it would have been a much better experience.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Guest Services pada tanggal 13 Mar 2024
Dear Danielle, please allow us to apologize for the shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

10/10 Sangat Bagus

Lemson

Disukai: Kebersihan, kondisi & fasilitas properti
Excellent time spent at Boulan's. Clean and very convenient.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Services pada tanggal 10 Mar 2024
Dear Lemson, we appreciate and value all of our guest’s feedback, and I am delighted to hear you enjoyed your stay with us.

6/10 Cukup Baik

Nohemi

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
It's affordable and convenient, property is near boardwalk, beach and restaurants. Rooms need some attention and TLC. Staff was nice and helpful.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Guest Services pada tanggal 6 Mar 2024
Dear Nohemi, your comments have been reviewed and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future.

4/10 Buruk

Farah

Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Guest Services pada tanggal 10 Mar 2024
Dear Farah, please accept our sincerest apologies for any inconvenience these may have caused you. We greatly appreciate your feedback as this gives us the avenue to improve on our guest services.

6/10 Cukup Baik

Ava

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
A lot of the lights in the room didn’t work and the sliding door to the balcony was extremely hard to open.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Guest Services pada tanggal 3 Mar 2024
Dear Ava, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

10/10 Sangat Bagus

Jason

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
What an amazing hotel! The rooftop pool is amazing; the staff is also so lovely. Great hotel restaurant too.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Guest Services pada tanggal 13 Mar 2024
Dear Jason, we strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations.

10/10 Sangat Bagus

Baria

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is a great place to stay! Close to the beach, close to restaurants. Would rebook here
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Guest Services pada tanggal 29 Feb 2024
Dear Baria, we appreciate and value all of our guests’ feedback, and I am delighted to hear you enjoyed your stay with us!

10/10 Sangat Bagus

Matthew Sidney, Ocean Isle Beach

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property was great. Employees were helpful and friendly. Room was amazing!!
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Guest Services pada tanggal 29 Feb 2024
Dear Matthew, we are pleased to hear that you found our staff friendly and that we were able to meet your expectations when it comes to providing good value accommodations.

8/10 Bagus

Barry

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good customer service.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Reception pada tanggal 23 Feb 2024
Thank you for staying with us and we hope to welcome you home soon.

2/10 Sangat Buruk

Huri

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Stains all over the carpet. Phone in the room didn’t work. Worst of all, I was charged $125 for 3 small bottles of water, 1 small stale pack of M&M’s, and 2 red bulls on top of my nightly rate. Way too expensive at nearly $600 a night! Definitely not a 4 star hotel!
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Guest Services pada tanggal 22 Feb 2024
Allow me to apologize for the inconvenience may have caused. I have forwarded your comments to our hotel management for review and consideration. I am confident that they will continue to do their best in order to provide our valued guests with a great stay.

6/10 Cukup Baik

MICHELLE, Chantilly

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Services pada tanggal 22 Feb 2024
Dear Michelle, thank you for taking the time to share your recent experience with us.

8/10 Bagus

sarah

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
The Boulan is definitely a little outdated (multiple fixtures in our room were loose, there was general wear-and-tear), but overall had a good experience. Special shout-out to the staff—everyone we dealt with was lovely and so helpful.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Guest Services pada tanggal 17 Feb 2024
Dear Sarah, we appreciate your compliments regarding our friendly hotel staff. It was our pleasure to have hosted you and glad that we were able to make your stay enjoyable and comfortable. However, please accept our sincere apologies if some of our amenities, particularly room areas, fell below your expectations.

10/10 Sangat Bagus

Justin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I loved the location of the property & enjoyed its design, in particular with the courtyard in the middle
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Guest Services pada tanggal 14 Feb 2024
We appreciate and value all of our guest’s feedback, and I am delighted to hear you enjoyed your stay with us!

2/10 Sangat Buruk

ALICIA

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I use to come and stay at this place a lot, but the last year or so I haven’t enjoyed it. There’s obviously no money going into the maintenance of the place therefore it is dirty, it smells unclean because it isn’t cleaned. The furniture are stained and rotten and the walls and floors are all dirty.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Services pada tanggal 13 Feb 2024
Dear Alicia, Thank you for staying with us at Boulan Hotel and taking the time to share your comments regarding your stay. . Allow me to apologize for any inconvenience the housekeeping service provided may have caused. I have taken note of your comments and rest assured that these will be considered when making improvements in order for us to provide you with a more desirable stay.We hope to have the opportunity of welcoming you back to re-experience Boulan in the near future.

10/10 Sangat Bagus

Abeer

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Guest Services pada tanggal 13 Feb 2024
Dear Abeer, Thank you for staying with us at Boulan South Beach and for your fantastic review!We can't wait to welcome you back soon!

8/10 Bagus

Henry R

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Modern Design of the Hotel Room was beautiful. The Staff was excellent.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Guest Services pada tanggal 12 Feb 2024
We appreciate your compliments regarding our friendly hotel staff. It was our pleasure to have hosted you and glad that we were able to make your stay enjoyable and comfortable.

8/10 Bagus

Elizabeth

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
Property is excellently situated. The rooms good size but the interior is "tired" & needs a refurb. Pool area great and Orange Blossom restaurant really good. Kitchen area except for fridge non-existent. We brought our own kettle, cafetier and teabags/coffee etc.
Menginap 10 malam pada bulan Januari 2024
Tanggapan dari Guest Services pada tanggal 12 Feb 2024
We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations.

10/10 Sangat Bagus

tanyabella

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Services pada tanggal 21 Mar 2024
Dear Tanyabella, we appreciate and value all of our guest’s feedback, and I am delighted to hear you enjoyed your stay with us!

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Peggioramento qualitativo. Pessimo servizio. Never
Come descrivere Boulan? Sono stato cliente per anni ma ora c’è stato un crollo di qualità nonostante i prezzi elevati. Camere ormai logorate dal tempo, letti sfondati, servizio pessimo. Cambiato tre camere, due materassi, telefoni mon funzionanti, risposta ai reclami inesistente se non per una receptionist molto brava (Martina) ma assolutamente impotente verso il declino di questo hotel. Ultima camera venduta come studio King a 350 euro/notte che si rivela come un seminterrato con finestrelle bloccate, umidissimo e puzzolente di muffa. Mi chiedo come di possa definire questo hotel, eccellente. Per il costo che richiedono mi aspetto molto di più. Non tornerò di certo. Salvo solo la posizione.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Guest Services pada tanggal 3 Feb 2024
Dear Paolo Ganzerli, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.