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Ulasan untuk Doral Inn & Suites Miami Airport West

2.5 out of 5
Doral Inn & Suites Miami Airport West
1212 NW 82nd Ave, Doral, FL

Ulasan

6,6
Penilaian 10 - Sangat Bagus. 228 dari 1002 ulasan" "
Penilaian 8 - Bagus. 297 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 181 dari 1002 ulasan" "
Penilaian 4 - Buruk. 136 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 160 dari 1002 ulasan" "

6,6/10

Kebersihan

7,2/10

Staf & layanan

6,4/10

Fasilitas

6,2/10

Kondisi & fasilitas properti

6,2/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Janie

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Room had Cockroaches we arrived later and had to stay there with every light on to keep the roaches at bay.
Menginap 1 malam pada bulan Januari 2024

4/10 Buruk

Daryll

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I’ve been a staying at this property for over 20 years because of the convenient location and the fact that it’s a fully equipped suite. However, this is the worst I’ve seen it. The rooms are filthy and the carpet is dusty. The toilet in room I was checked into didn’t work so I had to be changed to a different room. The room I was switched to doesn’t have a working extractor fan in the bathroom so the entire room gets humid when you use the hot water in the shower. I can understand that renovations take time but at least the place can be kept tidy and the carpet properly and regularly cleaned. The dust was killing my allergies. The last three times I’ve stayed here in the past 12 months I said I won’t come back, but this time was the absolute worst. I doubt I’ll ever stay here again.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Front Desk pada tanggal 23 Apr 2024
Thank you for sharing your feedback with us. We deeply apologize for the subpar experience you encountered during your recent stay. Your loyalty over the past 20 years means a great deal to us, and we regret that we fell short of your expectations this time. We take your concerns regarding cleanliness and maintenance very seriously. We understand your frustration, and we sincerely apologize for any inconvenience caused. We truly value your feedback as it helps us identify areas for improvement. Should you reconsider staying with us in the future, we would welcome the opportunity to regain your trust and provide you with a much-improved experience.

2/10 Sangat Buruk

Shawn

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This place does not look the same in person as on the site. It’s terribly old and run down. We had to battle ants for two days. No one cleans the rooms and if you want new towels(which u get only two) you have to return the old ones first to reception. It’s ridiculous
Menginap 2 malam pada bulan April 2024
Tanggapan dari Front Desk pada tanggal 23 Apr 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the discrepancies between your expectations and the actual condition of our property. Your feedback is invaluable, and we will address the issues you've mentioned to ensure a better experience for our guests in the future. Please rest assured that we are taking steps to improve our cleanliness standards and guest services. If there's anything else we can do to assist you, please don't hesitate to reach out.

8/10 Bagus

Ava

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Front Desk pada tanggal 23 Apr 2024
Thank you for taking the time to share your feedback with us. We are pleased to hear that you had an overall positive experience during your stay. Your satisfaction is our priority, and we appreciate your support. If there are any areas where we can further improve, please do not hesitate to let us know. We look forward to welcoming you back in the future.

8/10 Bagus

wade

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice roomy place. Cozy bed
Menginap 1 malam pada bulan April 2024
Tanggapan dari Front Desk pada tanggal 23 Apr 2024
Thank you for your feedback. We are delighted to hear that you enjoyed your stay with us and found our accommodations to be spacious and comfortable. Your satisfaction is important to us, and we appreciate your kind words. If there is anything else we can assist you with or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back in the future.

4/10 Buruk

Tracy

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Furniture was filthy and in need of repair/replacement. No decor on walls. The shower was peeling and very unsanitary in appearance. Extremely disappointed.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Front Desk pada tanggal 23 Apr 2024
Thank you for sharing your feedback with us. We apologize for the disappointing experience you had during your stay. Please rest assured that we take cleanliness and maintenance very seriously, and we will address the issues you mentioned to ensure a better experience for our guests in the future. Your comments are valuable to us, and we appreciate the opportunity to improve.

2/10 Sangat Buruk

Geert-Jan

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The worst experience of my life.....doesnt look like the pictures, it is old, dirty, AC is not working properly etc. i asked for a refund, they didnt want to organize it, so i lost my money, booked another hotel for 2 nights and they have a good booking. Somebody paid 2 nights and left, so they could keep the money. The man at the frontdesk wouldnt help me, didnt want to do anything......so we left (me and my 3 daughts) to another hotel. It is a very very bad location!!! Expedia it is a shame to have that hotel for that price on your listings.
Menginap 2 malam pada bulan Maret 2024

4/10 Buruk

Sophia

Traveler bisnis, Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The condition of the room was not as advertised online… the couch was stained and the sheets were dirty. We had to purchase sleeping bags to place over the bed.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Front Desk pada tanggal 23 Apr 2024
Thank you for bringing your concerns to our attention. We apologize for the discrepancies between the condition of the room and the online description. Providing a comfortable and clean environment for our guests is our priority, and we regret that we fell short of your expectations in this regard. We appreciate your understanding and hope to have the opportunity to restore your confidence in our accommodations during future visits.

6/10 Cukup Baik

Raj

Disukai: Staf & layanan
Nice facilities
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Front Desk pada tanggal 23 Apr 2024
Thank you for your feedback. We're glad to hear that you found our facilities to your liking. We're constantly striving to improve, so if there's anything specific you believe we could do better, please don't hesitate to let us know. Your input helps us enhance the overall experience for our guests.

6/10 Cukup Baik

Arturo Manalo

Disukai: Kondisi & fasilitas properti
The property is clean. It's outdated however and needs some renovations. Its also near the airport and railroad track. So its quite noisy sometimes.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Front Desk pada tanggal 23 Apr 2024
Thank you for taking the time to share your feedback with us. We appreciate your compliments regarding the cleanliness of our property. We understand your concerns about the outdated aspects of our facilities and the noise from the airport and railroad track. Please know that we continuously strive to enhance the guest experience, and your comments will be taken into consideration for future improvements. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 Buruk

Carmen

Bepergian bersama teman
Bath tub was stop up The spout was out I put on with my hands
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Mervin

Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Front Desk pada tanggal 23 Apr 2024
Thank you for providing feedback on your recent stay. We appreciate your input, and we are sorry to hear that your experience fell short of expectations. Please know that we take all guest feedback seriously and will use your comments to identify areas for improvement. If there are specific concerns you would like us to address, please feel free to contact us directly. We hope to have the opportunity to better serve you in the future.

6/10 Cukup Baik

Laila, SANTO DOMINGO

LOS UTENSILIOS DE COCINA SON MUY POCOS, ERAMOS 8 HUESPEDES Y SOLO HABIA 3 PLATOS Y 3 TASAS. LOS ELECTRODOMESTICOS MUY VIEJOS Y DESTRUIDOS.
Menginap 4 malam pada bulan Maret 2024

6/10 Cukup Baik

Alexis

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Unfortunetly I was staying underneath a couple that decided to argue and scream at each other all night. I called a noise complaint. Not to mention that EVERY single plane taking off from Miami happen to fly right over the hotel. Very noisy in general but has kitchenette should you want to cook. Yet you can't take your Breakfast back to your hotel room.
Menginap 2 malam pada bulan Februari 2024

2/10 Sangat Buruk

Maribel

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Aire acondicionado roto, honestamente este hotel debería cerrar y reparar completamente
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Frank

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
This is what i need when i am in miami. Something simple comfortable.
Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Dwayne

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I stayed in room 1021. The water in the shower never got hot . There was an ironing board but no iron. And stain curtains .
Menginap 2 malam pada bulan Februari 2024

2/10 Sangat Buruk

jonathan

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Habitación muy sucia, con escremento de roedores, colchones deteriorados, alfombras sucias.
Menginap 4 malam pada bulan Februari 2024

8/10 Bagus

geri, endicott

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff all seemed to be very pleasant and accommodating, the only problem (and it is not their fault but they should warn people) is the noise, there are constant planes overhead, you can actually see the underbelly of the plane from the bed in the loft. Ear plugs should be provided to each room or at the least, a warning to bring some.. The loft area was great, the beds (except for the pull out sofa) comfortable.
Menginap 2 malam pada bulan Februari 2024

6/10 Cukup Baik

David, SANTA FE SPRINGS

Menginap 1 malam pada bulan Februari 2024

2/10 Sangat Buruk

Yusuan

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024

2/10 Sangat Buruk

Donna

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We walked in our room and immediately left. Roach's on the floor, and absolutely filthy with black dirt and grime in the bathtubs. I want a total refund of my prepaid amount
Menginap 2 malam pada bulan Februari 2024

2/10 Sangat Buruk

Jesus

Bepergian bersama teman
Disukai: Fasilitas
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I dont like it
Menginap 4 malam pada bulan Februari 2024

2/10 Sangat Buruk

Karla

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Poor conditions, no wash cloths offered in the bathroom, room smells and the check in staff had not favorably to my complaints.
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Rafael

Menginap 1 malam pada bulan Februari 2024

2/10 Sangat Buruk

Glen

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Room was exceptionally dated and with the exception of the staff members who handled check-in and check-out, everyone else I interacted with needed Customer Service Training. Very poor Guest relations.
Menginap 2 malam pada bulan Februari 2024

2/10 Sangat Buruk

Angel

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No cambian toallas, sabanas, no limpian la habitación, las áreas comunes descuidadas y sucias, una total decepción al reservar ene ste hotel, nos dieron una habitación con la puerta casi en la avenida sin ninguna seguridad al entrar
Menginap 4 malam pada bulan Februari 2024

2/10 Sangat Buruk

MARICIA L

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Crochet in our room. Black mold in bathroom underneath the sink.

4/10 Buruk

David

Bepergian dalam rombongan
Tidak Disukai: Kondisi & fasilitas properti
The first thing we had to deal with was the only elevator in the place was broken. All 4 of us are senior citizens, and having to lug all of our luggage up 3 flights of stairs with bad knees and hips was horrible. We had all our luggage for a week long cruise so it all had to be hauled up and down the stairs. There was no water initially because of an issue that a maintenance guy was working on. The tubs were peeling the paint that was improperly applied. The bath mats in the tubs were dirty with mold on them. At one time im sure the property was nice. The layout of the room was nice, it was a 2 bedroom penthouse suite on 2 floors. Everything was just old and worn. Needed updating badly. We were only there for 1 night, so we made do with it.
Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

Tamera

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We tried to cancel this reservation on the tail end of our cruise after having such a horrible experience for the 2 nights prior to our cruise. Expedia assured me they would take care of it,and i could book rlsewhere, but they did not. The hotel was dirty, no towels or bedding available. We slept like the honeless with our coats for blankets. The light fixtures had burned out bulbs. The phones didnt work. They fixed nothing. Never believe Expedia whwn they tell you "dont worry about it, we will make it right." They do not. Shame on all of them!
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Santiago

Bepergian bersama teman, Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
It was alright
Menginap 8 malam pada bulan Januari 2024

4/10 Buruk

Donna

Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Donna

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas
Air Conditiong didn't work; Had to ask for wash clothes for both bathrooms, Hot tub didn't work
Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

Tamera

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
We arrived shortly after midnight. There was no bedding or towels for all of us (3) in the room. The phones didn't work so i called on my cell. We were told they had no more linens but we would be put into a new room the next day. I slept with my coat over the top of me for bedding. The next day, we were told there were no more rooms to move us to. We finally did get towels and 1 blanket. Maintenance never came to fix the phones, kitchen light, or toilet that flushed only part of the time. Our neighbors stood outside of our room and yelled on and off most of the night. I've asked expedia for a refund and,also to cancel our stay thats booked for next week. I want my miney back and will book somewhere else. Staying here was a nightmare. We did not ask for anything above and beyond what should have been supplied to begin with. They were happy to charge for 3 to stay in the room but couldn't/didn't supply what was necessary for 3 guests.

4/10 Buruk

Wanda

Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024

6/10 Cukup Baik

FRANCISCO JOSE RODRIGUEZ

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

Shailesh

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Old bulding
Menginap 2 malam pada bulan Januari 2024

8/10 Bagus

Mechel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice
Menginap 2 malam pada bulan Januari 2024

8/10 Bagus

Mirtha

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Me gusto la cercania del aeropuerto y su accesibilidad. No me gusto el espacio del comedor es muy pequeño y no hay variedad de comida para desayunar.
Menginap 3 malam pada bulan Januari 2024

6/10 Cukup Baik

Aneesa, Couva

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Staf & layanan
Pros Friendly and helpful staff Cons First hotel I’ve encountered charges a fee to receive packages Dirty hotel No bathtub and water runs off on the floor Toilet issues Towels large enough for a child No house keeping Redundant breakfast Limited lightening surrounding hotel The noise was expected because the airport is close by No free shuttle services to & from Airport
Menginap 4 malam pada bulan Januari 2024

6/10 Cukup Baik

John Kevin

Bepergian bersama teman
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The surrounding area of the facility gives a very rainforest like feel. There is a Walmart that is on the other side of the hotel. Making shopping for food and other needs very easy and accessible. However....... The facility itself is not all that clean. The rug was disgusting. There were no washcloths, so I had to buy one. The breakfast was mediocre and the staff was not very helpful.I would not really recommend this place for anything more than the three nights I stayed. I wish this place well and I hope that they get all of their necessities in order.
Menginap 3 malam pada bulan Januari 2024

8/10 Bagus

Rosy

Disukai: Staf & layanan
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

JAVIER

Menginap 2 malam pada bulan Januari 2024

2/10 Sangat Buruk

Charlie

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
We had 5 cockroaches in our room. Family of six and we were disgusted. Talked to front desk and was told sorry, managers not here. Never again.
Menginap 3 malam pada bulan Januari 2024

2/10 Sangat Buruk

Fernando

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Malisima
Menginap 3 malam pada bulan Januari 2024

10/10 Sangat Bagus

Raj

Bepergian bersama keluarga
Disukai: Fasilitas
Menginap 2 malam pada bulan Januari 2024

2/10 Sangat Buruk

Mary

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The place needs an overhaul. The room is super dated, the tiles in the shower is dirty, walls have moulds, mattress springs are poking your body, pillows are like 1/3 filled, basically just like using a sheet at a pillow. The room was vibrating when the plane pass. Will never book this place again.
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Tiziana

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
I didn’t get my deposit of 150 dollars back, i waited the 5 days that u was supposed to wait and nothing. My other comment is that the girl that worked at the desk was really nice
Menginap 4 malam pada bulan Desember 2023

2/10 Sangat Buruk

Angela

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This place has potential for owners that care. The tubs need upgrading, the floors looked like they hadn’t been swept, and our room smelled of mildew from water damage. Needs some love and care.
Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

Kori

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Worst hotel ever!
DO NOT STAY HERE! We paid $300 for a room that sleeps 8. It was filthy and had roaches. Not just a roach but baby roaches in the kitchen and in the refrigerator. The floors were so dirty that we had to bathe in the filthy bathroom which has paint peeling off the tubs and put socks on just to walk around. The sleeper couch that we had to use was also very dirty and old. The front door had a 1 inch gap all around it and you could see the light, I’m not even sure how the door stayed closed. The planes from the airport go all night long and sounded like they were going to crash into the building. If we could have found another place we would have left. When I told the front desk about the roaches the worker just okay thanks and stayed he would call someone.
Menginap 1 malam pada bulan Desember 2023