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Ulasan untuk Grand Beach Hotel

4 out of 5
Grand Beach Hotel
4835 Collins Ave, Miami Beach, FL

Ulasan

7,6

Bagus

Penilaian 10 - Sangat Bagus. 488 dari 1069 ulasan" "
Penilaian 8 - Bagus. 206 dari 1069 ulasan" "
Penilaian 6 - Cukup Baik. 147 dari 1069 ulasan" "
Penilaian 4 - Buruk. 104 dari 1069 ulasan" "
Penilaian 2 - Sangat Buruk. 124 dari 1069 ulasan" "

7,8/10

Kebersihan

7,8/10

Staf & layanan

7,8/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Adrienne

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Always love to stay at this property. Close enough to south beach but far enough from all that South Beach brings (traffic, crowds etc)
Menginap 2 malam pada bulan April 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 30 Apr 2024
Dear Adrienne, we would like to express our gratitude for your kind review and rating of the Grand Beach Hotel. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit and your previous stays with us is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

8/10 Bagus

KENYATTA

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I love the pool area and beach access. However, the staff was non-accommodating. The guy who took orders on the beach skipped over my husband I a million times never taking our order. He clearly catered to the younger women whom he thought he could fraternize with. Also, the front desk was rude and pushy about granting 30 more for a slightly later checkout (we woke up late). The management actually entered the room as we were dressing.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 29 Apr 2024
Dear Kenyatta, we appreciate you staying with us and your review of the hotel. We are pleased to read you have spent an overall joyful vacation on property. It is our understanding you had higher expectations with regards to staff service, so please accept our most sincere apologies, if we fell below expectations in this particular aspect of your visit. You may rest assured that our team will be looking into the constructive feedback you have extended in your review, so we may further improve the quality of service we deliver. We aim to provide our guests with the highest standards of comfort and service and we hope that you will allow us an opportunity to exceed your expectations in the future.

10/10 Sangat Bagus

Caroline

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was lovely and quick to serve at check in and check out. The hotel beds were clean with high quality sheets and pillows. Small boutique hotel so you can quickly get to the lobby and pool. the only thing i had an issue with-is that the hotel is approx 1.5 km to a walgreen or any type of gas station or convenience stores or restaurants and so food in the hotel is very expensive (specifically the coffee shop, where a lackluster cappuccino is $7 and all salads are above $20. Overall fantastic hotel, beautiful stretch of beach away from the messy south beach mayhem. Walking distance into south beach is approx 30 mins
Menginap 3 malam pada bulan April 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 29 Apr 2024
Dear Caroline, it has been a pleasure to serve you during your time with us at the Grand Beach Hotel. We are pleased to read that you truly enjoyed every aspect of your experience and consider our location to be very convenient with regards to its quiet setting and direct beach access available from hotel premises. We are further heartened that you enjoyed the friendly and attentive service we provide to our guests, as this is very important for us to pass on to the hard working teams at the Grand Beach Hotel. We are excited to mention your fabulous comment with the entire team and are very much looking forward to having you with us again in the future.

10/10 Sangat Bagus

Caroline

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very spacious and clean room with great views. Loved the pool on the 7th floor. The water is so warm and the views are stunning. Beautiful design throughout the hotel. The coffee place in the lobby has excellent food and drinks to take to the beach.
Menginap 5 malam pada bulan April 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 29 Apr 2024
Dear Caroline, it means so much to us that you chose to join us at the Grand Beach Hotel and that you enjoyed your stay on property. We are grateful for the compliments you had to share of our spacious and clean room accommodations with gorgeous room views, the lovely 7th floor pool area, and beautiful design throughout the hotel and lobby onsite. Your kind review and feedback are greatly appreciated and will certainly be passed along to the hard working teams on property. Thank you and we look forward to your return.

10/10 Sangat Bagus

Dovile

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 23 Apr 2024
Dear Dovile, e would like to express our gratitude for your kind rating of the Grand Beach Hotel. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

10/10 Sangat Bagus

Éric

Bepergian bersama keluarga
Disukai: Fasilitas
Good view and verry good hotel
Menginap 2 malam pada bulan April 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 23 Apr 2024
Dear Eric, we would like to thank you for not only choosing to stay with us at Grand Beach Hotel, but also for your precious time leaving a review. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. We are grateful for your business and hope that you will consider visiting us again.

10/10 Sangat Bagus

Tyler

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good spot
Menginap 1 malam pada bulan April 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 23 Apr 2024
Dear Tyler, thank you for giving Grand Beach Hotel the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

4/10 Buruk

JEFFREY

Disukai: Kebersihan
Menginap 4 malam pada bulan April 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 22 Apr 2024
Dear Jeffrey, thank you for leaving a review rating of your recent visit to our hotel. We do strive to provide the best of service and accommodations and are sincerely sorry, if any of the services and accommodations provided to you during your stay were anything less than that. We do hope you shall give our property another chance to earn back your trust.

8/10 Bagus

judith, fort worth

Menginap 2 malam pada bulan April 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 1 Mei 2024
Dear Judith, we appreciate you staying with us at the Grand Beach Hotel. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

10/10 Sangat Bagus

Ashley

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 15 Apr 2024
Dear Ashley, we appreciate you trusting the Grand Beach Hotel as your accommodation during your recent trip to the Miami area. We are beyond thrilled to learn of your satisfaction with our convenient beachfront location and relaxing hotel atmosphere. Thank you dearly for the five-star rating you have given our facilities and services. We simply cannot wait to host you on your return visit soon.

10/10 Sangat Bagus

Louis

Menginap 3 malam pada bulan April 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 30 Apr 2024
Dear Louis, we would like to thank you for not only choosing to stay with us at Grand Beach Hotel, but also for your precious time leaving a review rating. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. We are grateful for your business and hope that you will consider visiting us again.

10/10 Sangat Bagus

Christopher

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great stay!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 9 Apr 2024
Dear Christopher, thank you for giving Grand Beach Hotel the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

10/10 Sangat Bagus

Maria

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 8 Apr 2024
Dear Maria, we would like to express our gratitude for your kind rating of the Grand Beach Hotel. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

4/10 Buruk

Lupita, El Cajon

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
We didn’t get towels for the room. Water was off during night until 6:30 am. The beach chairs and towels were close at 6:00 pm. It was hot enough to go in the beach.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 8 Apr 2024
Dear Lupita, thank you very much for taking the time to share your feedback regarding your stay with us; we do regret to hear that we did not meet your expectations. It saddens us to hear that some elements of your experience at the hotel were not to the standard we pride ourselves on. Your feedback is of great importance to us and we are concerned to read about your dissatisfaction. We will be sure to address your concerns with our management team, as you have our assurance that this is certainly not indicative of the high standard service and accommodations that our guests have come to know and expect. We really do hope that you will consider trying us again as we are very confident that we can provide you with the same experience and level of comfort that a majority of our guests are very willing to attest to.

8/10 Bagus

Sophie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 29 Apr 2024
Dear Sophie, we appreciate you staying with us at the Grand Beach Hotel. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

6/10 Cukup Baik

Susan

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I like this place because of the beach that is right there, it is the second time I go, but this time I was disappointed, the towels were dirty, there were no bathrobes like the first time I went and neither was the wine that they give you as a courtesy
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 5 Apr 2024
Dear Susan, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel. We are glad you have had an overall great return experience on property thanks to the beautiful and nicely appointed guest rooms, gorgeous room views, lovely leisure facilities and convenient beachfront hotel location. With this being said, please accept our apologies if we did not quite live up to expectations with regards to housekeeping daily service. We appreciate you alerting us of this and look forward to having the opportunity to better serve you in this particular aspect of your next visit with us in the future.

10/10 Sangat Bagus

Eduardo, Miami

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Es el mejor hotel que he ido en miami beach
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 2 Apr 2024
Dear Eduardo, we would like to thank you for not only choosing to stay with us at Grand Beach Hotel, but also for your precious time leaving a review. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. We are grateful for your business and hope that you will consider visiting us again.

4/10 Buruk

Dushyantha

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas
Poor services, bad management, uncaring, taking is for granted and food over priced, TV did not work pool closed at 6PM
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 3 Apr 2024
Dear Dushyantha, thank you for choosing to stay with us and for the time taken to share your valued feedback on the Expedia site following this visit to premises. It has been regretful for us and the hard working hotel teams to learn about the disappointment you encountered in different hotel areas during your stay with us. It's unfortunate, we could not come up to expectations for value. We do appreciate you taking the time to share your valued observations with us on how we could further improve to better serve guests moving forward at this particular property. It is very much our hope this most recent visit won't affect your decision to continue choosing the Grand Beach Hotel on your return trips to Miami and the area. Thank you

8/10 Bagus

Betty

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice and beautiful hotel! Centrally located.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 2 Apr 2024
Dear Betty, we appreciate you staying with us at the Grand Beach Hotel. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

8/10 Bagus

Veronika, Oceanside NY

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 22 Apr 2024
Dear Veronika, we appreciate you staying with us at the Grand Beach Hotel. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

2/10 Sangat Buruk

Kimberly

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 22 Apr 2024
Dear Kimberly, thank you for leaving a review rating of your recent visit to our hotel. It has been to our regret to hear that we have left something to be desired in some aspects of your onsite experience. We very much wish you had taken the time to provide us with further details regarding the hotel areas, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Thank you for your review and valuable rating. We hope to have the chance to greet you back on another occasion, when we would do our best to exceed your expectations.

10/10 Sangat Bagus

dave

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 2 Apr 2024
Dear Dave, thank you for posting a superb review of your stay at the Grand Beach Hotel. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. Now that you have experienced and enjoyed what Grand Beach Hotel has to offer, we would like to welcome you back again soon.

8/10 Bagus

Krystel

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas
In general very nice hotel except the rooms bathrooms that definitely need renovations!!! Also when you book Bay View you get a tiny view in the corner but facing you is a building blocking all the view!!! It should be called standard room no view..
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 28 Mar 2024
Dear Krystel, thank you so much for taking the time to write your review and for letting us know how you feel following this recent trip to the Grand Beach Hotel. We are glad that our beautiful hotel grounds, convenient beachfront location, and friendly and accommodating staff service managed to overall meet your expectations in the duration of your visit. On another note, we are grateful for the time you had taken to make us aware of shortcomings, which require our team's attention in some hotel areas. Please rest assured those will be brought up and followed up on as needed. In the end, we are happy to note that we are continuously working to update, deep clean and overall maintain and raise the quality of our hotel grounds. Additionally, we hope you would be glad to learn that we are in the process of completing a more expansive guest room renovation, which will definitely address any shortcomings in this area. In the end, we do wish to also note that we do offer both Bay Front and Oceanfront suites, which do provide fully unobstructed views of Biscayne Bay or the Atlantic Ocean and beach respectively. We, thus, very much hope to be given another chance to serve you again in the future. Thank you.

10/10 Sangat Bagus

James

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was very professional and pleasant. The stay was very quiet and relaxing.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 27 Mar 2024
Dear James, it means so much to us that you chose to join us at the Grand Beach Hotel and that you enjoyed your stay on property. We are grateful for the compliments you had to share of our quiet and relaxing hotel atmosphere and the truly attentive staff service attitude throughout the hotel. Your kind review and feedback are greatly appreciated and will certainly be passed along to the hard working teams on property. Thank you and we look forward to your return.

8/10 Bagus

Rashida

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 15 Apr 2024
Dear Rashida, we appreciate you staying with us at the Grand Beach Hotel. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

10/10 Sangat Bagus

Mark

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 15 Apr 2024
Dear Mark, e would like to express our gratitude for your kind rating of the Grand Beach Hotel. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

10/10 Sangat Bagus

Patrice

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 26 Mar 2024
Dear Patrice, we would like to thank you for your kind review of the Grand Beach Hotel. We truly enjoyed having you stay with us during your time in Miami and are glad to learn that you have enjoyed so much of our establishment. We hope to host you in the future for another excellent stay.

4/10 Buruk

Stephanie

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Room was dirty, half things did work, lights out. Tv out, safe locked us out, had to ask for wash clothes every day ,room key issues ever day, at adult pool bar not open. Furniture in lobby all stained, very disappointing for the $$ more like 2.5/ 3 star not 4 by any means!
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 26 Mar 2024
Dear Stephanie, thank you for taking the time to express your valued feedback through this channel. It is to our deep regret to learn about the less than favorable experience you encountered recently and hope you can believe us, when we say it is not reflective of the standards, which we pride ourselves with or strive to maintain at the hotel. We do appreciate you bringing your concerns to the attention of our onsite team for follow up and are truly sorry to know you felt their efforts to rectify on any matter of concern did not prove sufficient in outweighing your disappointment. We do value your remarks and have once more escalated them to the respective department heads on premises as to ensure closer inspection is completed of the shortcomings you have outlined, in order for us to be able to better meet and exceed our guest's expectations moving forward. Please accept our apologies. We do hope to have the chance to greet you back and to change your perception for our establishment. Have a good day.

4/10 Buruk

JASON, los angeles

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 9 Apr 2024
Dear Jason, thank you for leaving a review rating of your recent visit to our hotel. It has been to our regret to hear that we have left something to be desired in some aspects of your onsite experience. We very much wish you had taken the time to provide us with further details regarding the hotel areas, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Thank you for your review and valuable rating. We hope to have the chance to greet you back on another occasion, when we would do our best to exceed your expectations.

10/10 Sangat Bagus

Luiz Gustavo

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 8 Apr 2024
Dear Luiz Gustavo, thank you for posting a superb review of your stay at the Grand Beach Hotel. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. Now that you have experienced and enjoyed what Grand Beach Hotel has to offer, we would like to welcome you back again soon.

8/10 Bagus

Nicole

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas
The grounds of the Grand Beach Hotel was head and shoulders above the surrounding hotels and the staff were incredibly kind and helpful. The rooms are a bit worn but the beach, pools and service made up for that.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 18 Mar 2024
Dear Nicole, thank you for posting a superb review of your stay at the Grand Beach Hotel. We are thrilled to hear that your onsite experience was everything you had hoped for. What means the most to us is knowing that you felt well cared for by our team of service professionals who helped create an outstanding experience during your time with us. We are further happy to note that we are continuously working to update, deep clean and overall maintain and raise the quality of our hotel grounds. Additionally, we hope you would be glad to learn that we are in the process of completing a more expansive guest room renovation, which will definitely address any shortcomings in this area. We're honored that you chose to stay with us during your vacation and we hope to host you in the future for more great memories.

6/10 Cukup Baik

Anaisa

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 4 Apr 2024
Dear Anaisa, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.

2/10 Sangat Buruk

Pablo

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Room was dirty upon arrival made complaint it was noted and acknowledged no change and no remedy
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 18 Mar 2024
Dear Pablo, thank you very much for taking the time to share your feedback regarding your stay with us; we do regret to hear that we did not meet your expectations. It saddens us to hear that some elements of your experience at the hotel were not to the standard we pride ourselves on. Your feedback is of great importance to us and we are concerned to read about your dissatisfaction. We will be sure to address your concerns with our management team, as you have our assurance that this is certainly not indicative of the high standard service and accommodations that our guests have come to know and expect. We really do hope that you will consider trying us again as we are very confident that we can provide you with the same experience and level of comfort that a majority of our guests are very willing to attest to.

10/10 Sangat Bagus

Amber

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 2 Apr 2024
Dear Amber, thank you for posting a superb review of your stay at the Grand Beach Hotel. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. Now that you have experienced and enjoyed what Grand Beach Hotel has to offer, we would like to welcome you back again soon.

2/10 Sangat Buruk

Lisa

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 14 Mar 2024
Dear Lisa, thank you for leaving a review rating of your recent visit to our hotel. It has been to our regret to hear that we have left something to be desired in some aspects of your onsite experience. We very much wish you had taken the time to provide us with further details regarding the hotel areas, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Thank you for your review and valuable rating. We hope to have the chance to greet you back on another occasion, when we would do our best to exceed your expectations.

10/10 Sangat Bagus

babette

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect stay
Menginap 8 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 13 Mar 2024
Dear Babette, we would like to express our gratitude for your kind rating of the Grand Beach Hotel. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

10/10 Sangat Bagus

Ashley

Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 2 Apr 2024
Dear Ashley, we appreciate you staying with us at the Grand Beach Hotel. We would also like to thank you for your review and kind, five-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

4/10 Buruk

duygu

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan
Our room was not clean nor ready. They also charged the credit card for things that we never consumed. It is impossible to talk to them on the phone. Very disappointed.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 12 Mar 2024
Dear Duygu, we would like to thank you for your feedback. While we truly wish you had a better experience, it is feedback such as the one you have extended in your review that we learn from and use to improve. It is our understanding you had higher expectations with regards to housekeeping service, so please accept our most sincere apologies, if we fell below expectations in this particular aspect of your visit. You may rest assured that our team will be looking into the constructive feedback you have extended in your review, so we may further improve the quality of service we deliver in this area. When it comes to your minibar charge, we are happy to share that the team has already taken according corrective actions to your bill. Thank you. We do aim to provide our guests with the highest standards of comfort and service and we hope that you will allow us an opportunity to exceed your expectations on another occasion in the future.

6/10 Cukup Baik

Blanca

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 18 Mar 2024
Dear Blanca, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.

8/10 Bagus

James

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Quiet, beautiful property and well maintained. However, things were a bit overpriced.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 11 Mar 2024
Dear James, thank you for giving Grand Beach Hotel the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

10/10 Sangat Bagus

Nicole

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 2 Apr 2024
Dear Nicole, we would like to express our gratitude for your kind rating of the Grand Beach Hotel. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

10/10 Sangat Bagus

Roshan

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
If one is looking for a quiet, clean and upscale place, this is it.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 10 Mar 2024
Dear Roshan, we appreciate you trusting the Grand Beach Hotel as your accommodation during your recent trip to the Miami area. We are beyond thrilled to learn of your satisfaction with our convenient beachfront location and relaxing hotel atmosphere. Thank you dearly for the five-star rating you have given our facilities and services. We simply cannot wait to host you on your return visit soon.

10/10 Sangat Bagus

Donna M

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Large, bright & spotless rooms with two bathrooms, friendly and gracious staff, lovely pool area, and the food is delicious! We highly recommend the gazpacho. This hotel has everything you need right on the property. We love the Grand Beach, this is our second time and we'll be back!
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 10 Mar 2024
Dear Donna M., we always love welcoming back returning guests, and consider it a compliment that guests choose to stay with us at the Grand Beach Hotel a number of times. We, thus, wish to begin by expressing our gratitude for your valued repeat business to our establishment. It brings us great joy to know that we are continuously living up to your expectations for a relaxing hotel atmosphere, well maintained facilities, comfortable suites and above all amazing food & beverage offerings at Chez Gaston. On behalf of the entire Grand Beach Hotel team, we cannot wait to offer you a warm welcome on your next return in the future as well.

10/10 Sangat Bagus

Evelyn

Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 27 Mar 2024
Dear Evelyn, thank you for taking the time to write a review of your stay. We appreciate you choosing Grand Beach Hotel. We are pleased to read of your great experience onsite and hope you will join us again soon.

10/10 Sangat Bagus

Shelli

Perfect view. Kosher muffins/ice cream. Good coffee.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 4 Mar 2024
Dear Shelli, we appreciate you trusting the Grand Beach Hotel as your accommodation during your recent trip to the Miami area. We are beyond thrilled to learn of your satisfaction with the breathtaking views opening up from our property as well as with the excellent food & beverage choices we offer to our valued hotel guests. Thank you dearly for the five-star rating you have given our facilities and services. We simply cannot wait to host you on your return visit soon.

10/10 Sangat Bagus

Hector

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was amazing
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 4 Mar 2024
Dear Hector, thank you for posting a superb review of your stay at the Grand Beach Hotel. We are thrilled to hear that your onsite experience was everything you had hoped for. What means the most to us is knowing that you felt well cared for by our team of service professionals who helped create an outstanding experience during your time with us. We're honored that you chose to stay with us during your vacation and we hope to host you in the future for more great memories.

10/10 Sangat Bagus

mendel

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Yes, perfect
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 4 Mar 2024
Dear Mendel, we appreciate you staying with us at the Grand Beach Hotel. We would also like to thank you for your review and kind, five-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

10/10 Sangat Bagus

Michael

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 26 Mar 2024
Dear Michael, we would like to express our gratitude for your kind rating of the Grand Beach Hotel. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

8/10 Bagus

marvin

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 26 Mar 2024
Dear Marvin, we appreciate you staying with us at the Grand Beach Hotel. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

4/10 Buruk

Debora

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
To start parking was a problem, with poor service, and expensive. On the day of the checkout, we left a bottle of Champaign inside the mini-fridge in the room, when we called them back after 6 hours the lady at the front desk was no help. We could not retrieve our bottle because they told us they couldn't find it.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Grand Beach Hotel - M. Petrov pada tanggal 28 Feb 2024
Dear Debora, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel. It has been unfortunate to hear you felt disappointed with the pricing of add-on services at the hotel. We can assure you that these are standard for the Miami area and as such have been priced compatibly with surrounding properties. In addition, information pertaining to valet parking is available on the expedia site for traveler reference prior to booking and travel. Additionally, please kindly note valet parking is not a mandatory service fee at the hotel, but is optional and at the guest’s choice of whether or not to be utilized. Lastly, information pertaining to it is advised of at time of registering the vehicle at valet and upon check-in as well, when guests are asked to sign the registration card, which includes information pertaining to the valet price. When it comes to your comment pertaining an item, which you believe to have left behind on departure from premises, please kindly note this inquiry has been escalated to the Lost & Found team onsite for follow up at this time. We very much hope this has not affected your decision to choose and stay with us again, as we do feel that our pricing is at a great value given the excellent service, oceanfront hotel location and great leisure facilities, which we have to offer our guests. Thank you and have a good day.