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"I would go back one hundred times. It was an unbelievable experience"

"During my stay, I can say that I was somewhat disappointed when it came to the service from some of the staff. When visiting the restaurants and buffet, most of the employees were not very attentive. Maybe one or two people would greet you warmly and make you feel welcome. There were several occasions where we were not even offered water at the table, and when requesting something simple, the staff would either disappear or forget to bring it. I’m not sure if this was due to the hotel being understaffed or another issue. On the first night, I called reception to request someone to check the air conditioning in my room, but no one ever showed up. Additionally, room service was not provided at any time during my stay. On a positive note, I had a very good experience at the bar. The employees there were much more attentive, especially Jose, who consistently went above and beyond to make guests feel welcome and comfortable. He always served with a smile and truly made a difference in the overall experience."

"Absolutely loved our time here. All the staff was amazing and very friendly and helpful. The food was wonderful and our favorite. This is by far my top vacation destination so far. Will be back."

"Everything and everyone were EXCELLENCE!!!!"

"This resort is absolutely beautiful. Most of the staff were very helpful and kind. The pools tiles are falling off. The soda was so disgusting. Not sure if anything can be done. But otherwise everything else was great."

"Best vacation experience ever!"

"While the rooms were clean and the staff was incredibly nice, our overall experience fell short of high expectations. We faced a major issue with room service when an order we placed because we were too tired to go out never arrived at all. This forced us to venture out, only to face a 45-to-60-minute wait at local restaurants that stretched into a painful 85 minutes with a crying baby. To make matters worse, the food order was wrong and the sodas were completely stale. On the positive side, the kids had a blast at the water park, the pool, and meeting the Nickelodeon characters. However, for the parents, it was a mediocre vacation with underwhelming food. The buffet was our only consistent dining option, and even that was just average."

"The staff and resort were amazing!"

"Great staff, pool, and amenities. Beautiful beach, the food was good. This is a very modern and relaxing resort for adults."