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"The hotel was gorgeous and very clean! The staff was so polite and even helped accommodate when I requested a room on a higher floor. The room is very spacious. The bathroom is fancy and I loved the shower inside! The room had a mini fridge and a microwave. Cant wait to stay again. "

"Breakfast was not very good. Not a real good selection sausage "

"Good value. Friendly staff. Good location."

"We stayed from Wednesday to Sunday for our son’s 6th birthday, and it was truly a home-away-from-home experience. The hotel is spotless, but what really sets this place apart is the staff. The receptionist was the highlight of our trip, she is incredibly hospitable and felt like "everyone’s grandma." She went out of her way to connect with our kids and made us feel so at home that it felt like we never left. The hotel is also very affordable, but you don't have to sacrifice comfort for the price. It’s the perfect balance. Our family had a great stay, and we will definitely be back!"

"Very nice"

"Loved the breakfast and the 5:30 kickback. Room and all public areas were nice and well taken care of. "

"Very clean, friendly staff, recent remodeling and updates welcomed. "

"They had no soap for someone to wash they hands let alone shower!"

"My husband and I decided to stay the night at the Grand Amway Hotel in Grand Rapids to celebrate his birthday. We selected a room on the 24th floor. The room itself was average with a typical TV, desk, chair, and king sized bed. The dimmer lights were a nice touch. Unfortunately the bathroom was a huge disappointment. The water pressure from the sink was low and it took so long for the water to heat up. The toilet required flushing three times when just flushing toilet paper because the paper would float back up. The worst part was the shower. The drain was so slow that the water from the shower rose above my ankles while showering. I had to stop my shower several times because I was worried it would overflow onto the bathroom floor. It’s hard to feel clean when water you are washing your body with is rising up over your feet and ankles. While the building itself looks impressive, our room and overall experience with the staff was disappointing. We had stayed at the Marriott across the street six months earlier and were much more impressed with the staff and room, even with being on the 3rd floor. We have no desire to revisit the Grand Amway again. "