"My stay was disappointing overall. The biggest issue was the air conditioning. The room remained hot and humid, and despite requesting maintenance for two days, no one came to inspect or repair it.
There were multiple rooms on our floor smoking marijuana, and the smell was strong throughout the hallway. The beds were worn out with noticeable springs, there was no mini fridge, and the handicap grab bars in the shower were pulling away from the wall. The bathroom itself was clean.
The hotel also showed signs of poor upkeep. Carpets were torn in several hallways, wallpaper was peeling near elevators, and the ice machine on our floor was broken. I had to check several floors before finding one that worked. There were also chips thrown on the floor in front of several doors; crushed by guests.
The valet operation was concerning. I witnessed attendants driving aggressively, backing vehicles over curbs, and scraping multiple cars on the steep garage entrance. One attendant struggled repeatedly to park a vehicle before speeding off to park it elsewhere.
The guest Wi-Fi appeared completely open without any guest verification, and there were frequently people sleeping across the lobby couches.
While the bathroom was clean, the lack of maintenance response, property condition, smoking issues, and valet concerns made this a disappointing experience. I would encourage management to focus on facility maintenance, guest safety, and service responsiveness."
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