"Everything was terrible from check in where we were sent to some horror film looking room up 3 flights of stairs to a desk manager who obviously sent us there after our original room was not available, and I could not understand the ineptitude, though I was always polite.
The place smells and the hallway carpets are dirty and stained, there was even dog feces in the hallway
The room bedsheets had curly pubic hair in them . The bathroom floor had dried urine around the toilet.
The bathtub had dirt in it and was clogged
It took 5 minutes for the water to drain
This room was so dirty that we peeled off the top sheets and slot with our clothes on
There is no way this is a 4 star hotel
I"
"The lobby is need of updating but the rooms are completely opposite - super modern and beautiful rooms. We enjoyed our stay and bed was very comfortable. Great location"
"Great hotel, and a great location. Staff is very helpful. Room was clean lots of amenities, including some even unexpected, i.e., hand weights in the room and the yoga mat. Next time I come back to Milan this is my place."