2/10 Sangat Buruk
Bruce
Bepergian bersama keluarga
25 Nov 2025
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
We reserved a one bedroom suite, as it was my daughter’s wedding day. Upon arrival, we were told that they didn’t have this room. In fact, they blamed Expedia. As I booked through a third party, I had no recourse. I had no options. They offered a Hot-tub room - which was not what we had reserved. However, it smelled of stale smoke. They offered us a different room, same amenities on the 2nd floor. However, NO elevators worked, on the entire property. So, they plugged in a room freshener. When we went to find ice, no ice machines worked and they sent someone out to get ice. We did get some ice
The next AM the police were questioning folks in the hallway. (Which is honestly not the hotels issue) the room was clean. Breakfast as as expected. (You know)
Upon checkout, my husband waited for 10+ minutes to be acknowledged by the one front desk attendant, as she was on the phone.
He simply wanted a receipt. Whereby, he was told they couldn’t give us a receipt, as we booked through a third party. (I mean, sure, that was true, but, to antagonize us further was sort of ridiculous and unnecessary) Wow, we travel the world and this was the worst experience we’ve had. So avoid this property. The holiday inn is across the street. I would have stayed there, but we stayed there for my youngest daughter’s funeral a year ago- and it was too much for me to stay agin. And that is the unfortunate truth.
Bruce
Menginap 1 malam pada bulan November 2025