"Checked in at 3pm room not ready says would call me , Sat in chairs by elevator, no place to wait and not have to pay for food or drink. 496pm went back to front desk ,line ifc8 people. Hot in line , 10 min get called over by a Brittany but as we walk up a man who was not in any line walks up to Brittany. She finds up helping him while we stand there"