Lobi

Ulasan untuk DoubleTree by Hilton Hotel Modesto

4 out of 5
DoubleTree by Hilton Hotel Modesto
1150 9th St, Modesto, CA

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 485 dari 1005 ulasan" "
Penilaian 8 - Bagus. 236 dari 1005 ulasan" "
Penilaian 6 - Cukup Baik. 125 dari 1005 ulasan" "
Penilaian 4 - Buruk. 71 dari 1005 ulasan" "
Penilaian 2 - Sangat Buruk. 88 dari 1005 ulasan" "

8,2/10

Kebersihan

8,6/10

Staf & layanan

8,0/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

JAVIER, SAN DIEGO

Disukai: Kebersihan
Menginap 4 malam pada bulan April 2024
Tanggapan dari tam pada tanggal 3 Mei 2024
Thank you for the high score!

6/10 Cukup Baik

Roger

Bepergian bersama teman
Disukai: Staf & layanan
Lots of hidden charges here, rooms just ok, bed and pillows were good, a bit overpriced, valet parking was excellent
Menginap 1 malam pada bulan April 2024
Tanggapan dari PK pada tanggal 29 Apr 2024
Hello Roger, We appreciate your stay and please let us know if we have charged you any thing extra. Please call & let us know. Thank you

10/10 Sangat Bagus

Thomas, Cypress

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari PK pada tanggal 29 Apr 2024
Hello Thomas, Thank you for staying with us. We appreciate your stay & nice review. Please come stay with us again, Thank You

10/10 Sangat Bagus

Jaime

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything
Menginap 1 malam pada bulan April 2024
Tanggapan dari JM pada tanggal 29 Apr 2024
Hello Jaime. Thank you for your review. We hope to serve you again in the near future.

10/10 Sangat Bagus

Suleima

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Thank you
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari JM pada tanggal 29 Apr 2024
Hello Suleima. We're glad you enjoyed your stay! Looking forward to seeing you again soon.

10/10 Sangat Bagus

Michal Elizabeth

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I didn’t catch her name, but the woman who checked us in was very accommodating and on top of her customer service.
Menginap 1 malam pada bulan April 2024
Tanggapan dari JM pada tanggal 29 Apr 2024
Hello Michal. We are thrilled to hear that you had a fantastic stay at our hotel. Our team takes great pride in providing exceptional service and it’s always rewarding to receive positive feedback from our guests.

10/10 Sangat Bagus

Eyãna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari JM pada tanggal 22 Apr 2024
Hello Eyana. Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you had a comfortable stay and enjoyed our amenities. We look forward to welcoming you back in the future.

10/10 Sangat Bagus

Adriana

Bepergian dalam rombongan
It’s a beautiful property in a wonderful location!
Menginap 1 malam pada bulan April 2024
Tanggapan dari JM pada tanggal 19 Apr 2024
Hello Adriana. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

8/10 Bagus

JAVIER, SAN DIEGO

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
it was convenient for what we need. Its a nice hotel!
Menginap 2 malam pada bulan April 2024
Tanggapan dari JM pada tanggal 18 Apr 2024
Hello Javier. Thank you for your feedback. We're pleased to know your experience met your expectations. Looking forward to welcoming you back!

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari JM pada tanggal 17 Apr 2024
Hello Michael. Thank you for your feedback. We're pleased to know your experience met your expectations. Looking forward to welcoming you back!

10/10 Sangat Bagus

Luisa

Menginap 1 malam pada bulan April 2024
Tanggapan dari tam pada tanggal 4 Mei 2024
Thank you.

10/10 Sangat Bagus

Shaina

Menginap 1 malam pada bulan April 2024
Tanggapan dari JM pada tanggal 15 Apr 2024
Hello Shaina. Thank you for the 5 star review! We hope to serve you again in the near future.

10/10 Sangat Bagus

Jeff

Menginap 1 malam pada bulan April 2024
Tanggapan dari JM pada tanggal 2 Mei 2024
Hello Jeff. Thank you for the 5 star review! We hope to serve you again in the near future.

10/10 Sangat Bagus

Melissa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari JM pada tanggal 9 Apr 2024
Hello Melissa. Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay with us and hope to have you back again in the near future.

10/10 Sangat Bagus

Crystal

Menginap 2 malam pada bulan April 2024
Tanggapan dari JM pada tanggal 29 Apr 2024
Hello Crystal. Delighted to hear you had a great experience! Can't wait to host you again.

2/10 Sangat Buruk

Liz

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari JM pada tanggal 22 Apr 2024
Hello Liz. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

10/10 Sangat Bagus

Ronald

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari JM pada tanggal 18 Apr 2024
Hello Ronald. We are delighted to hear your stay was nothing less than exceptional. Thank you for choosing to stay with us!

10/10 Sangat Bagus

elizabeth

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari JM pada tanggal 8 Apr 2024
Hello Elizabeth. Thank you for sharing your positive experience at our hotel. We are delighted to hear that you had a comfortable stay and enjoyed our amenities. We look forward to welcoming you back in the future.

4/10 Buruk

Michael

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari JM pada tanggal 29 Mar 2024
Hello Michael. Thank you for your review! We're looking forward to serving you again soon.

10/10 Sangat Bagus

Paul

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great staff and stay.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari JM pada tanggal 28 Mar 2024
Hello Paul. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

10/10 Sangat Bagus

Michelle

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We loved our room. Very very nice. However, the 2 bottles of water that were in the room had signs hung on them courtesy waters. Well, naturally we used them for our coffee machine. Come to find out the 2 free bottles are ONLY FREE for the Hilton Honors Members. It never said that on the signs so I called to see the hotel could credit the $4.00 and was turned down. Hey, for fixed income people it’s a lot of money. My suggestion is for the hotel to certainly make that known it’s not free to non Hilton Honor members. Other than that, it was a nice evening for my husband & I.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari JM pada tanggal 26 Mar 2024
Hello Michelle. Thank you for sharing your experience with us. We're delighted to hear that you loved your room and had a nice evening with your husband. We apologize for any confusion regarding the complimentary water bottles in the room. We appreciate your feedback and will certainly review our signage to ensure it clearly states that the complimentary water is exclusively for Hilton Honors Members. We value your patronage and hope to welcome you back for another enjoyable stay.

10/10 Sangat Bagus

Elvis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari tam pada tanggal 26 Mar 2024
Thank you for the high score. :)

10/10 Sangat Bagus

Ellena, Menlo Park

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari JM pada tanggal 26 Mar 2024
Hello Ellena. Thank you for your review! We're looking forward to serving you again soon.

6/10 Cukup Baik

Ronen

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Train was passing through few times at night…. Non of us were able to sleep all night We used Valet service and Our new van was damaged ( scratched bumper whike we stayed Housekeeping manager Maria was available to talk to us and get our info but we yet to get the report
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari JM pada tanggal 25 Mar 2024
Hello Ronen. We apologize for the disruption caused by the passing train and the inconvenience with our valet service. Your comfort and satisfaction are important to us, and we appreciate your feedback. Please contact us directly for any further assistance.

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Easy walking distance to downtown arts center and restaurants. Kudos to City of Modesto for clean and secure urban setting.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari JM pada tanggal 26 Mar 2024
Hello Robert. Thank you for your kind words about our hotel's location and the City of Modesto. We're glad you enjoyed your stay and look forward to welcoming you back soon.

10/10 Sangat Bagus

Denise

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay. Quiet rooms and great food
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari JM pada tanggal 25 Mar 2024
Hello Denise. We appreciate this 5-star review! We take pride in offering guests an enjoyable and comfortable stay. We're happy to hear that is the case. We look forward to your next stay!

10/10 Sangat Bagus

Yolanda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari PK pada tanggal 21 Mar 2024
Hello Yolanda, Thank you for staying with us and an excellent review. Please come stay with us again.Thank You,

10/10 Sangat Bagus

Sergio

Bepergian bersama keluarga dan anak
Disukai: Fasilitas
Arnulfo checked us in he was so attentive, kind and had great customer service!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari JM pada tanggal 18 Mar 2024
Hello Sergio. We are delighted to hear you enjoyed your stay! We will be sure to pass your compliments on to Arnulfo. We're looking forward to serving you again soon.

10/10 Sangat Bagus

Robert

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari JM pada tanggal 1 Apr 2024
Hello Robert. We thank you for taking the time to give us a 5-star recommendation! We are delighted to hear your stay was nothing less than exceptional. Hurry back soon!

2/10 Sangat Buruk

Neeti, Dubai

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel messed up my reservation twice but the staff was EXTREMELY rude and impatient and didn't listen to me or want to help. I asked to speak to the manager but they shrugged it off saying "I don't know when they'll be here." Besides the front desk staff, other staff I encountered too were rude. The only welcoming people were the valet employees out front. There was very loud noise from one of the rooms next to mine until 5am and either the staff didn't do anything about it, or they asked them to be quiet but then didn't check on them. The trains near the hotel are super loud too. My sleep was so disturbed. The room was dirty, including the mini fridge. It wasn't cooling and made my containers moldy. Half the outlets in the room didn't work and the phone didn't work either so I was unable to call for room service. There was a large hole in the window and the carpet surrounding it was moist and moldy!!! The ONLY redeeming quality is that the room was big and the bed was comfortable. Stay away from this hotel at all costs.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Pk pada tanggal 5 Mar 2024
Hello NeetiWe are very sorry for all the inconvenience you went through while staying with us. Thank you for staying with us.

10/10 Sangat Bagus

Wesley

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari JM pada tanggal 4 Mar 2024
Hello Wesley. Thank you for your review! We're looking forward to serving you again soon.

10/10 Sangat Bagus

JAIME

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff and very clean hotel
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari tam pada tanggal 7 Mar 2024
Thank you!

10/10 Sangat Bagus

Jae Hyun

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari tam pada tanggal 2 Mar 2024
Thank you for your time in scoring our hotel.

10/10 Sangat Bagus

Susana

Disukai: Kebersihan, kondisi & fasilitas properti
Nice employees
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari JM pada tanggal 22 Feb 2024
Hello Susana. Thank you for your review. We hope to serve you again in the near future.

2/10 Sangat Buruk

Brenda

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Sink faucet stopped working on the first night, and they did not want to change us rooms until my boyfriend had to call and basically expressed his concerns which was uncomfortable to have to do that in order to get a different room with a working faucet.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari JM pada tanggal 22 Feb 2024
Hello Brenda. We apologize for the inconvenience with the sink faucet. Your feedback is valuable, and we'll address this to improve our service. Thank you for bringing this to our attention.

10/10 Sangat Bagus

Mark

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari JM pada tanggal 22 Feb 2024
Hello Mark. Thank you for your review. We hope to serve you again in the near future.

8/10 Bagus

Jeri

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
All inclusive
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari JM pada tanggal 20 Feb 2024
Hello Jeri. Thank you for your review. We hope to serve you again in the near future.

2/10 Sangat Buruk

Joey

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
When you hold comforter up to the light it was covered with brown stains. Unsafe neighborhood. The restaurant in the motel was only open for limited hours and looted menu. Never saw the room service menu. Front deal was rude and just dismissed the issues.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari JM pada tanggal 19 Feb 2024
Hello. We're deeply sorry to hear about the issues you encountered during your stay with us. Providing a comfortable and safe environment for our guests is our top priority, and we're disappointed to learn that we fell short of your expectations. Rest assured, we take your feedback seriously and will address these concerns with our team to prevent such incidents from happening again in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust during a future stay.

10/10 Sangat Bagus

Lourdes

Bepergian bersama teman
Disukai: Kondisi & fasilitas properti
Fue agradable mi estancia en el lugar, volvería sin duda a hospedarme.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari JM pada tanggal 19 Feb 2024
Hello Lourdes. Thank you for your review. We hope to serve you again in the near future.

10/10 Sangat Bagus

Jesse

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very clean
Tanggapan dari JM pada tanggal 19 Feb 2024
Hello Jesse. Thank you for your review. We hope to serve you again in the near future.

6/10 Cukup Baik

dan

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari PK pada tanggal 21 Mar 2024
Hello Dan, Thank you for staying with us. We are sorry if we did not meet your expectation as the score shows. Thank You

2/10 Sangat Buruk

Alex

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Elevators were down and shaking. Staff was rude upon arrival. Rooms smelled horrible and they were very dirty. Paint was peeling, tubs coating was peeling and there was blood on the sheet.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari tam pada tanggal 14 Feb 2024
Thank you for your feedback. I understand the hotel has been communicating with you by email. We appreciate your patience.

4/10 Buruk

Saran

Tidak Disukai: Kondisi & fasilitas properti
The room were blah. With the amount you pay you should at least have shampoo and conditioner stocked but we had none. Didn’t call for room service cause we had our own shampoo and conditioner . And most disappointing was the fact other than the Lobby nothing was really up to date. Breakfast was alright and parking sucks. I like to sleep with the windows open so the noise was cray, the train is the worst.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari JM pada tanggal 14 Feb 2024
Hello Saran. Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. We appreciate your comments regarding amenities and room upkeep, and we'll address these areas for improvement internally. We understand the importance of a comfortable stay and apologize for any inconvenience caused by noise and parking. Your input helps us enhance our services, and we hope to have the opportunity to better serve you in the future.

8/10 Bagus

Veronica

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari PK pada tanggal 21 Mar 2024
Hello Veronica, We appreciate your stay and nice review. Please come stay with us again. Thank You

10/10 Sangat Bagus

gabriel

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari JM pada tanggal 5 Feb 2024
Hello Gabriel. We are delighted to hear your stay was nothing less than exceptional. Thank you for choosing to stay with us!

8/10 Bagus

Bernice

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was nice, quiet and good location.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari JM pada tanggal 5 Feb 2024
Hello Bernice. Thank you for your review. We hope to serve you again in the near future.

10/10 Sangat Bagus

Ed

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love this place
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari JM pada tanggal 29 Jan 2024
Hello Ed. Thank you for your review. We hope to serve you again in the near future.

8/10 Bagus

Valerie

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari JM pada tanggal 5 Feb 2024
Hello Valerie. Thank you for your review. We hope to serve you again in the near future.

2/10 Sangat Buruk

Ana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
En la página desia un precio después me cobraron otro precio nunca me avía pasado esto jamás vuelvo a reservar en expidia ni en este hotel
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari JM pada tanggal 29 Jan 2024
Hello Ana. We regret any inconvenience caused by the pricing discrepancy. Your feedback is important, and we appreciate you bringing this to our attention. We strive to improve and hope to have the chance to provide you with a better experience in the future.

10/10 Sangat Bagus

john

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Check in was easy and friendly. Walkable to resturantes. Room was nice and clean. Water was hot!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari JM pada tanggal 29 Jan 2024
Hello John. Thank you for the 5 star review! Thank you for choosing us. We hope to serve you again in the near future.