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Ulasan untuk Best Western Airport Inn

2.5 out of 5
Best Western Airport Inn
2550 52nd Avenue, Moline, IL

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 432 dari 924 ulasan" "
Penilaian 8 - Bagus. 309 dari 924 ulasan" "
Penilaian 6 - Cukup Baik. 106 dari 924 ulasan" "
Penilaian 4 - Buruk. 39 dari 924 ulasan" "
Penilaian 2 - Sangat Buruk. 38 dari 924 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

8,0/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Mary

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Convenient for us.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari GM pada tanggal 27 Mei 2024
Thank you for staying with us and completing survey.

8/10 Bagus

William G

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property is very clean and the owners are doing a lot of remodeling. The area has a lot to be desired. I stopped at a 711 less than a mile away and was happy I’m armed. As a retired Police Officer I wouldn’t want my wife or daughters staying in this area. It’s not the hotels location. I think this town has issues.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari G. pada tanggal 4 Mei 2024
We are glad that you enjoyed your stay. Thank you for staying with us.

4/10 Buruk

Deborah

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Did not have adequate towels available for shower in morning. Requested more towels night before and they said that they might have some in morning. NOt acceptable. First room they assigned to us had a foul odor so requested another room. Carpet on stairs and stairway was stained. Entire place smelt musty with ozone machine going in hallways. Elevator was not working. Guy at front desk was trying but obviously running the place by himself.
Menginap 2 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 28 Apr 2024
We apologize for any inconvenience that caused with your stay. We'll take your valuable feedback internally. Thank you for staying with us.

10/10 Sangat Bagus

Linda

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property was in a convenient location to my meeting.
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 28 Apr 2024
Thank you for completing the survey and staying with us.

6/10 Cukup Baik

Brandy

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan
We didn’t really like much about the property unfortunately. The front desk guy was not friendly. Did not make us feel welcome. Then there was a group of 30 checking in and they were all over parking lot being loud and obnoxious. Nothing was said to them.
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 28 Apr 2024
We apologize for any inconvenience. There was a group of family and friends who were coming in town for concert. Since, they were outside waiting for check-in. They did not disturb anyone inside the property. The front desk employee had many check-ins within that hour. We value your feedback and we will improve our efforts.

10/10 Sangat Bagus

Abdelaziz

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Its quite and nice but the only bad thing is the say 50 bucks deposit
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 28 Apr 2024
We’re glad you enjoyed your stay. The incidental deposit is hotel policy.

8/10 Bagus

john

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Once we got the TV figured out everything else was fine
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 28 Apr 2024
We’re glad that you enjoyed your visit and we apologize for any inconvenience that may have caused due to TV.

6/10 Cukup Baik

Deb

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The place was quiet. They are doing construction work around there so should be nice when they are done.
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 20 Apr 2024
We appreciate your feedback and thank you for staying with us.

4/10 Buruk

Laura

Bepergian dalam rombongan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
My reservation was not entered under the correct name. The picture of this hotel is deceptive...it is run down. Advertised as renovated---the hallway was. The outdoor side entrance did not lock and was open for anyone to enter. The room was clean and the bedding was good. The coffee was good, the breakfast average. The POOL was totally drained and NOT advertised that it was closed.
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 20 Apr 2024
We are sorry that we didn’t meet your expectations. The pool is currently under maintenance to comply with new requirements. The pool is also listed as being out of order on best western website. Thank you for staying with us.

6/10 Cukup Baik

Michael

Disukai: Staf & layanan
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 28 Apr 2024
Thank you for sharing your experience.

2/10 Sangat Buruk

Sandy

Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 10 Mei 2024
We apologize if we did not meet your expectations. Thank you for staying with us.

10/10 Sangat Bagus

Abby, Wisconsin Rapids

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 20 Apr 2024
Thank you for sharing your feedback.

10/10 Sangat Bagus

Erica

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel is clean and quiet. Hiren, the general manager, completed the check-in process with me. He was conscientious and friendly. I’ve had positive experiences every time I’ve stayed at this location.
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 20 Apr 2024
Thank you for staying with us.

10/10 Sangat Bagus

Erica

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I have stayed at this location multiple times and have had great experiences. It’s very clean and quiet, and seems safe.
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 20 Apr 2024
Thank you for staying with us

10/10 Sangat Bagus

Lori

Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 28 Apr 2024
Thank you for completing survey.

6/10 Cukup Baik

Alexa

Bepergian dalam rombongan, Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
I didn’t like that we only had 1 working light in the main room and the maintenance guy was off til the following week. Otherwise everything else was okay.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 7 Apr 2024
We're apologize for any inconvenience, the light was working find only the bulb was loose. Thank you for staying with us.

6/10 Cukup Baik

Gina

Bepergian bersama keluarga
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The property was under some renovations, but room was very outdated and lacking updated showers and amenities like soaps and shampoos. Some of the towels were thin and see through. The parking lot had severe potholes that you had to maneuver around and enter door only one side worked.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 25 Mar 2024
We apologize for any inconvenience, we’re working on updating property. All the amenities are available. We thank you for your feedback.

4/10 Buruk

HAYWARD

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Upon check in , desk did not recognize Expedia check in, was charged twice. We were too tired to fight about it, and thought it would be easily rectified. It has been a problem so far. The room smelled heavily of mold and very musty. We were not concerned about the amenities being unavailable, as it was a place to just sleep. We had family in the ICU at nearby hospital. I would drive a little further down the road.....
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 31 Mar 2024
We apologize for any inconvenience, we did look into your stay details. Everything was charged properly based on your booking date and method of payment. Thank you for staying with us.

4/10 Buruk

Keith, Mesa

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Room was dirty.. hair in the shower ..will not stay here again
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 24 Mar 2024
We apologize for any inconvenience thank you for staying with us.

10/10 Sangat Bagus

Wesley

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas
Great staff. Could us a little better cleaning. Breakfast was good.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 23 Mar 2024
Thank you for sharing your experience and we’ll train our staff to be more careful in cleaning.

8/10 Bagus

Brian

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Had a very comfortable stay
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 23 Mar 2024
Thank you for sharing your feedback.

8/10 Bagus

Patricia

Bepergian bersama keluarga
Nothing fancy but was clean and good one night stay while in QC.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 21 Mar 2024
Thank you for sharing feedback.

4/10 Buruk

Kim

Tidak Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 21 Mar 2024
Thank you for sharing your feedback.

2/10 Sangat Buruk

Kimberly, Walclott

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
I paid in advance and also had to put a $50 deposit. They gave keys to someone else's room! Then another room was given and it was unclean. We left less than thirty minutes entering the facility. Neither the deposit or cost of the room was refunded.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 21 Mar 2024
We apologize for any inconvenience.

4/10 Buruk

Kim

Bepergian bersama keluarga
The man at front desk was very rude to us. We was there with family. We had like 5 rooms. The stuff was not friendly. The have a pool they did not keep trowels at pool the day they put out hand towel. I put trash out side my door to be pick up. It was there like two days. I checked out and it was still there.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 15 Mar 2024
We apologize for any inconvenience

2/10 Sangat Buruk

Amir

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 21 Mar 2024
Thank you for sharing your feedback.

10/10 Sangat Bagus

Kim

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice clean comfortable stay
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 5 Mar 2024
Thank you for sharing your experience.

10/10 Sangat Bagus

Amy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was very helpful and nice. They took time to answer my questions and have great customer serice skills.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 23 Feb 2024
I’m glad that your questions were answered. We appreciate your feedback and thank you for staying with us.

10/10 Sangat Bagus

Harry

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great, clean room. Excellent breakfast. Reasonably priced.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 23 Feb 2024
Thank you for sharing your experience. We look forward to seeing you again.

10/10 Sangat Bagus

ERDEM, Miami

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
conveniently close to the airport
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 23 Feb 2024
Thank you for completing survey and staying with us.

10/10 Sangat Bagus

Julie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room was clean. Continental breakfast was typical. Staff member was friendly. Stayed only one night.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 19 Feb 2024
We are glad that you had great stay. We appreciate you completing the survey. Thank you for staying with us.

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Does Not Meet Expectations
No Internet and They spend more time on the phone than taking care of what need to be done. For the 4 days that I was there the front entrance door was not working
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 19 Feb 2024
We apologize that you couldn’t connect to the internet. Our front desk couldn’t have done much with your equipment (laptop) when security settings are applied. Our staff did verified with Wi-Fi management services and they requested that you unlock your settings to be able to connect with the internet. We also made sure that with WiFi management services company and verified that all equipment for guest network was up and running without any faults and everything was online.

10/10 Sangat Bagus

ed

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everyone we spoke with. was theere to help and staff would ask if we needed anything Ed washington il
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 19 Feb 2024
We’re glad that my staff took care of you during your stay.

8/10 Bagus

Teresa

Bepergian bersama keluarga
Over all was a decent stay the first room they put us in was dirty but they switched us rooms right away . Kids went swimming it was decent .
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 19 Feb 2024
We apologize for any inconvenience this caused you. There could have been miscommunication between house keeping and front desk on update of clean rooms. We’re glad that we were able to assist you immediately.

10/10 Sangat Bagus

Patricia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 15 Feb 2024
We appreciate your feedback and thank you for staying with us.

6/10 Cukup Baik

Laurie

Traveler bisnis
Tidak Disukai: Staf & layanan, fasilitas
The manager was very rude when I pushed the help bell several times, not hearing it untill he was closer after pushing it several times and when he came around the corner and rudely told me I only needed to press it once, how was I to know. Didn't want to give me a receipt when I asked. The wallpaper was peeling in our room and in hallway by the pool. The breakfast was a joke, eggs were cold, butter was frozen, pancake machine was broken. Went to McDonald's for a better breakfast. This is one place we will never stay at again
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 15 Feb 2024
We apologize for any inconvenience, we will take your feedback and look into improving. Thank you for staying with us.

8/10 Bagus

Carol

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is not a fancy place, though the very reasonable price includes breakfast, and there is an indoor swimming pool and access to a computer. The bed was comfortable, and the staff courteous. It's the best value for the money in the Quad Cities, as far as I know.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 15 Feb 2024
Thank you for sharing your thoughts.

10/10 Sangat Bagus

Carol

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 15 Feb 2024
Thank you for completing this survey.

10/10 Sangat Bagus

Ronald

Disukai: Kebersihan, staf & layanan
Very clean room
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 15 Feb 2024
Thank you for sharing your experience and staying with us.

2/10 Sangat Buruk

James

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Don’t have problems with property, but I asked about my refund because I didn’t get a room
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 3 Feb 2024
We apologize for any inconvenience but we’re bound with cancellation policy and we can’t process any refunds outside of cancellation policy. We’re not a 1 star property. We advise that you reach out to Expedia for any refunds.

8/10 Bagus

Nicole

Bepergian bersama keluarga dan anak
Disukai: Kebersihan
Best Western hotels are independently owned, so you never know what you are going to get. Only half of the front door was working during our stay...not a great first impression. Our room was neat and clean but had a musty smell, probably because it was next to the pool room which had lots of dust bunnies and window condensation. Breakfast was a meager selection and even worse on the second day. Some room doors wrre left open so we saw construction and what appeared to be a long-term squatter based on the smell. There was also some sort of military unit staying and thumping around in gear; they were disappointed in breakfast too. If you only plan to sleep here, it's a good price. But if you have kids and need to be around for breakfast, naps, and the pool, then look elsewhere.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 22 Jan 2024
Thank you for your feedback.

2/10 Sangat Buruk

Douglas

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 15 Feb 2024
We apologize for any inconvenience may have caused to your stay. We address any issues during stay. If would have known your concern we would have be glad to take care at the time. Thank you for staying with us.

6/10 Cukup Baik

Janell

Traveler bisnis
My room was on second floor and there is no elevator. I’m not sure this is legal with the Disability Laws. I needed transportation to the airport (2 miles away). Blizzard conditions were happening and was told I’d have to walk to the bus terminal. Fortunately I was able to Lyft my way.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 15 Feb 2024
We apologize for any inconveniences but we do not have any transportation services. Thank you for choosing us for your stay.

6/10 Cukup Baik

Diane

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas
The front desk attendent also served as the chef and the cleaning staff. He came to fill the eggs warmer with his winter parka on. I question the cleanliness. The breakfast was disappointing. Very limited. Coffee watered down. Eggs rubbery. They were supposed to serve breakfast until 9:30. We went down at 9:20 and it was completely cleaned up. The hotel in general needs updating.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 15 Feb 2024
We apologize for any inconvenience but but during your stay the weather was very cold outside and cold air entering building and our office is very close to front entrance would be the reason our staff wearing jacket or coat.

8/10 Bagus

Andrea

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
As a diabetic, breakfast was not up to standard. The eggs were watery and had a gross texture. There was nothing else to really choose from for me to eat! Hotel was great until the morning of 1/10/24. I was woken up by knocking on doors at 415 in the morning.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 15 Feb 2024
Thank you for sharing your thoughts. We apologize there could be some other guest looking for their room.

8/10 Bagus

James

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 4 Jan 2024
Thank you for completing survey

6/10 Cukup Baik

henry

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Pool was dirty water was cloudy Room was dirty
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 4 Jan 2024
Thank you for staying

6/10 Cukup Baik

Jacob

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 4 Jan 2024
Thank you for staying

10/10 Sangat Bagus

Todd

Disukai: Kebersihan, staf & layanan, fasilitas
Rooms were clean. Dated, but clean.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 4 Jan 2024
Thank you for completing survey

10/10 Sangat Bagus

john

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 4 Jan 2024
Thanks you for completing survey